SertaReviews of serta.com

Customer Service was great: polite, kind and courteous. They helped me with a shipping issue of my warranty replacement. We were supposed to have delivery two weeks in a row and the shipping company canceled day of both times, claiming the mattress was damaged. The customer service representative, put in a new order to help get our delivery. So, now we just need to wait and see if the mattress gets delivered this time. My question in regard to the delivery company is; why is the mattress not returned as damaged to Serta upon receiving? It should not take them a week to decide it’s undeliverable and inconvenience the customer.

The original mattress sagged after 9 years, and Serta stepped up to the plate and gave me a new one under warranty. Gotta love that. Bed is awesome again.

We originally ordered a mattress that was softer than we expected. We were explained Serta’s policy of living with a new mattress long enough to try it, but after a month, we were still uncomfortable with the mattress. Serta was gracious and helped us reorder a new, firmer mattress that was delivered easily and we’ve slept well since. Excellent service!

Excelente servicio y material

The product was available and the price was competitive.

Always up to date info on the shipping. Letting me know the day of delivery.

Great product, feels nice and washes well. Love the pillows

The team was polite and efficient. The mattress is all I hoped it would be. I finally got a good night's srest!