Average
Based on 284 reviews
Serta3.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Serta mattresses come with a 90-year-old history built on the belief that comfort is everything. Every Serta mattress is designed to provide exceptional comfort and support. Crafted with the latest advancements in mattress technology, Serta offers every price point and mattress construction so that everyone can find the sleep comfort they deserve, night after night.With features like advanced cooling technology to regulate temperature and minimize motion transfer for undisturbed sleep, Serta mattresses prioritize your comfort and well-being. Additionally, many Serta mattresses are designed with pressure-relieving properties, perfect for those with aches and pains.Zoned comfort refers to the way Serta mattresses are designed, utilizing different firmness levels to provide targeted support to different areas of the body like your back and hips for full body alignment and support. Rest easy knowing Serta uses only CertiPUR-US® Certified Polyurethane Foam. Serta products come with a 100-night trial, free shipping and returns, and a 10-year warranty. All Serta mattresses are designed and manufactured in the USA.
Serta (serta.com) has 284 customer reviews on Folks Told, with an average rating of 3.5 out of 5.
Showing 81 reviews with 1 star · Clear filters
TS
bought their memory foam copper pillow. ABSOLUTELY the WORST pillow. All the pillow is filled with is old ground up foam. they sell it as a premium item but they just fill the left over junk from the mattresses.
Bill R.
I do like the mattress from Serta Hospitality. We slept on one at a major resort and ordered one as soon as we got home. Like other reviewers, my beef is with RXO, their delivery company. They missed two 4 hour promised delivery windows and their offshore customer service department was a complete joke. I'm surprised that Serta continues to use RXO. I understand that RXO is a public company and I'm looking into shorting their stock.
Crystal
I’m one of the folks wanting “0” stars. Bought the last of a kind mattress so it was sold “as is.” I asked the salesman what would happen in the event the mattress didn’t hold up. He was quick to tell me to go thru the manufacture. Guess what. 1 year later I have an awful, saggy $925 mattress and Serta sends me an email saying items “as is” have NO warranty. Stay clear from this shady company.
Earlene O.
they can improve by not ripping folks off with these mattresses. I bought a hybrid mattress from the furniture store in douglasville ga. I have went through the same situations in all of the reviews. can something be done about this. my mattress started sagging on 1 side and big big lumps on both sides and in the middle of the mattress. having back pains. I bought this mattress last year 2024 in march. this mattress looks like it has been around 50years+. is there something that can be done about this. how do they continue to get away with this. how can we file a class action law suit. this is just not right!
Kelly M.
The delivery service they contracted (RXO) is terrible. In a different order with another company, RXO never delivered my furniture and I had to go to the store myself and pick it up or wait another month. So when I saw that Serta was also using RXO, I was concerned. Sure enough, I've been waiting 6 hours and have made multiple calls to RXO. They keep assuring me the team is on its way, but it's now 9pm and they are not here. Nor are they responding. I would call Serta and cancel my order at this point, but they're now closed. I will cancel on Monday though, and I will never buy from Serta again. I realize this mess is ultimately RXO's responsibility, but Serta chooses to use a delivery service that's utterly unreliable and it's unacceptable to keep people waiting like this.
Trish
I purchased a set a king pillows that were so bad they caused headaches, neck and shoulder pain. I called customer service and they said because I bought them at Marshall’s they couldn’t do anything to help me. I asked to speak to a supervisor and she hung up in my face. Worst product and customer service I ever experienced.
elaine H.
Serta refuses to assist us with a brand new out of the box defective mattress because of where it was purchased from. Their "customer service" isn't returning calls or replying to emails. I am not sure how they are still in business. Will never buy another one of their products again. Horrible experience, don't waste your time with a company that doesn't have a good product, stand behind it, or care about their customers.
Valeri G.
Poor quality with fake warranty. Read carefully about the 10-year guarantee - what it includes. Stay away from Serta
