ServbankReviews of servbank.com

Great assistance over the phone! Was able to answer my questions quickly.

Mario from Serv bank reached out and was kind and courteous and helpful. He explained that Serv bank will report to the credit unions that my account was paid as agreed and I will not have a negative mark on my credit / negative impact. I appreciated this very much.

SERVBANK GOT THE BALL ROLLING! Thank you, Mario T., for helping me with my loan!

It is a best bank for all...

Unfortunately my loan was transferred from a great lender to this company about 2 months ago. They put the wrong property address on my loan in the portal (while the documents they received had the correct address). After 2 weeks of my title company trying to request the payoff document in order to make it in time for the closing date (of the selling of the property), I had to step in and request it myself. Only to discover the address in the payoff document is incorrect. The answer I received from the customer service was that they put in a request for their special loans department and don't know when it will be updated and when a correct payoff statement will be issued. The closing day is tomorrow. No one to talk to and you go around in circles without the ability to talk to a manager or someone authorized to fix anything. Terrible customer service UPDATE: Luckily Mario from customer experience replied to my email and helped me out so much with this issue and I was able to make it in time for closing. He is very professional and solved this issue so quickly!

Phebie was very professional and knowledgeable of what I was inquiring about.

Phoebe, she was very sweet and as helpful as she could be.

Phoebe was so wonderful and helpful! I absolutely loved that she answered with, “Happy chocolate pudding day! How may I help you?” That made my day! She was very patient and walked me through how to use the online system. Great customer service!