Great
Based on 343 reviews
Serwall4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Serwall, we believe that furniture has the magic to turn any outdoor space to the most memorable spot for families, friends, or even just ourself. We're here to help make your outdoor area a refuge - a retreat where you and your beloved ones feel comfortable relaxing on the weekend. Not only is everything qulity and comfortable, it’s also affordable...we promise!
Serwall (serwalloutdoor.com) has 343 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
Showing 44 reviews with 1 star · Clear filters
Carrie
One of our chairs was broken up on receiving and I have been waiting days to hear back from the company. Frustrating that we have not been able to communicate easier. I will change my review if I hear back and get this replace in a timely matter.
Rudy G.
The outdoor furniture arrived with an incorrect leg and it took 3 replacement legs from China Factory to complete installation. The final leg had incorrect drilled holes and I had to use my drill to make the fasteners fit and secure the leg. The Seller offered me 2 rebates of $20 and $50 to cancel my dispute with PayPal and for my inconvenience in taking over 2 months to resolve the problem. Buyer beware.
Joshua T.
This is has been one of the worse experiences working with their customer service. I reached out in June to receive replacement parts for the 2nd time for my chairs. They keep breaking due to a faulty design. They told me last month the parts were still on back order. It took them 2 months to respond to me. Do not contact them through FB. The customer service line always says that they are busy and after waiting on hold a message comes on the line to leave a voicemail for a returned call.
Christine P.
Horrible customer service!!! Do not buy from this company! I bought 4 chairs and 1 arrived broken. I contacted them and they said they would send me a replacement slat. It’s been weeks and it never arrived. I have emailed many times, tried calling and leaving a message, and contacting them through messenger. They will NOT respond! Nothing! And I paid a lot of money for a broken chair. Do not buy from this company!!!!
Mary Jo L.
The color was a disappointment.
David P.
I only received partial delivery of my extremely overpriced replacement parts for my Adirondack chairs. I’m still waiting to receive them long after they were ordered.
Unhappy C.
Worst customer service ever!!! I ordered 4 teak colored chairs and they sent me brown chairs instead. That was a week ago and now they are telling me that I’m stuck with them even though it was their mistake and not mine. They are offering to pay me $25/chair. Or I can pay steep shipping fees to send them back if I want a refund! Wow! Extremely disappointing
Karyn P.
I DO NOT like the product at all. I purchased this product because I read there is 100% return policy. I cannot reach anyone to get a Return order number. There is no useful customer service! Total disappointment!
