SesameReviews of sesamecare.com

My online doctor never sent my prescription in. She gave me several excuses like she wasn't home. She thought she sent it in but wasn't sure. She'll do it when she gets back to her desk & she was sick. This went on for over a week.

Made an appointment through sesame for a mental health medication refill. A medical assistant from the doctors office I had the appointment with called me 2 hours before my scheduled appointment time trying to sell me on another app that this particular office uses specifically. The medical assistant went on a 10min nonstop hard sell speech telling me all about an app that this specific offices uses instead of sesame. It felt gross to have my healthcare treated like a used car lot.

If I could give no stars I would give less than 0. I chose Sesame over Good rx because sesame offered free blood work once per year. I paid for the plus membership only to be charged for blood work and then to find they have no locations in my state even though they brag about having over 2100 locations. SonoraQuest is the daughter company to Quest diagnostic which they have ZERO agreement with and tried to charge me again for blood work. I decided to wait until 3 months later until I was in Colorado to get blood work done and reorder the blood work sesame canceled that my DR ordered. To my surprise all locations are now closed but sesame still offers free blood work with membership. Customer service has no idea what they are doing. All they can do is Google locations and tell you to call for yourself. Every location I've called within 300 miles of 2 different addresses are closed. Customer care offers nothing to help with their advertised and additional payment for this service and membership. All they say is there is nothing they can do if all the locations are closed. Yes there is something you can do. Refund my membership because you falsely advertised services that you can not provide! Update: it took this review to get a response through an email saying they canceled my membership. They did not even try to make this issue right.

I will not utilize this service a second time or there after. I will not refer other people to this company and it’s providers. I scheduled an appointment for an acute issue that required antibiotics. First off, the provider was more than 15min late (I can deal with that, I understand at times that health care requires time flexibility). The video was glitching and the audio hardly worked. I was not able to see the practitioner and we ended up having a telephone appointment. During the appointment, the practitioner prescribed two medications, one being an antibiotic. The practitioner even verbally confirmed the pharmacy I chose to have these medications filled. The practitioner stated she was sending the prescriptions right then. Well the prescriptions were never sent. I had waited a couple of hours to give the pharmacy time to fill both medications. When I called the pharmacy, the prescriptions had not been received on their end. I contacted Seasame customer service vie telephone. I was told the practitioner would be contacted and that a follow up correspondence with me would be initiated once an update was received. No update. I waited another hour and I contacted the pharmacy and they still had not received the prescriptions. I contacted Seasame customer service again, a second time. Essentially I got nowhere, I still have no medications to treat this infection. I trusted this company and the practitioner with my health care and was neglected. I remain in pain and sick. As a nurse, this treatment of a patient is not acceptable. This is negligent on behalf of the practitioner who took on my case and appointment. This is also unprofessional on behalf of Seasame for having a poor on call plan to treat patients in their care. All around this experience has left me with a very negative experience in healthcare. I will be reporting to the appropriate agencies in regard to both this practitioner and this company.

I wasted a lot of time trying to see a doctor online at Sesame today. They require you to wait 15 minutes prior to the appointment, and twenty minutes into the appointment even if the doctor is a no-show. Then, even if the doctor doesn't show up, they want you to message the provider who never showed up to try to reschedule. No thank you!! After wasting 35 minutes I have no desire to continue to do business here. But wait, it gets even worse. After 35 minutes, you have to wait an extra 20 minutes to get a refund - why? So that the doctor you never saw can write notes about the care you never received. How does that make any kind of sense? So then I was out 55 minutes. But wait, it gets even worse. Because their online "customer service" chat representative "Larissa" disconnected the chat on me, twice, while I was trying to get a refund. It was customer service failure after failure. A prompt and immediate refund should be automatically issued after a service provider is a no-show, no questions asked. Barring that, the service representative should have demonstrated some remorse for the situation, or at least explained that her hands are tied by company policy. Not a blatant rude repeated disconnect. Stay away from this company, there are better more reputable virtual options.

First, the customer service representative that assisted me was amazing. My issue is that the doctor I met with, wrote me a prescription with a dosage that the manufacturer no longer makes. The pharmacy and the representative reached out to him for four days requesting that he change the dosage and he never responded until I requested a refund. The doctors response was that he didn’t thing the new dosage was appropriate for me. So he clearly didn’t speak with the pharmacy to educate himself on how the dosage has changed. Don’t bother with this service because the doctor’s will not follow through and worse of all they are not up to date on changes taking place with popular medications. In response to Sesame. The issue is that the doctor didn’t know that the manufacturer doesn’t make that dosage any longer in their pins. The doctor lied to your representative stating that he contacted the pharmacy and the issue was resolved. When I contacted the pharmacy I was told he never responded. Again, to anyone reading this review do not waste your time and money on Sesame!!!

I gave them a try because I needed literally just cream for my diagnosed skin issue and did not want to have to go to er again for it, I was 5 min early and waited 30. NO SHOW. After an hour of trying to get a hold of someone (they tell you that if you doc is a no show to call them personally, yet they provide no number. I was told the doc left THEM a note that he felt my condition wasn't suitable for a phone appt. I have a rash and I am contagious and I know what is wrong!! SO USELESS!! This is literally the exact kind of appt that virtual appointments are MADE FOR!! Not to mention the customer service was left the note, he could have popped on to tell me because customer service took an hour and was rude! Now I am having to justify a refund and my membership payment is a wash?? YOU need a better business model. Dr, Sims was supposedly preferred yet I can't see his actual reviews. RIP OFF They also have more time to reply to their reviews than they do for their clients. This response below came in before my refund was issued. Still haven't received it. They don't care they just spend money on PR and not their customers and they don't care.

If my provider forgets to order something, I should have a way to reach out to them, not a customer service bot.