Bad
Based on 165 reviews
Sevenesy1.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sevenesy is a family-owned jewelry brand based in New York, creating pieces designed to help women feel more confident and noticed, while making gifting more meaningful.
Sevenesy (sevenesy.com) has 165 customer reviews on Folks Told, with an average rating of 1.3 out of 5.
Showing 141 reviews with 1 star · Clear filters
Mikala S.
SCAM! No follow up . No update
Reply from SevenesyFeb 13, 2026
Dear Mikala, We’re very concerned to see your message and we want to resolve this right away. We are a legitimate brand and if you have not received an email from our team, or update, it means they’re working on it, or something needs to be located: clarified, not that your request is being ignored. We remain available via 💌 [email protected] for assistance. With love, Sevenesy
Taiesha A.
Order from them and then emailed them in reference to a tracking number. Didn't get any response for weeks. Then I went thru my bank and requested a refund since they will not get back to me. My bank did in fact process my refund. I suggest everyone who is trying to get a refund to go thru their banks to process one.
Reply from SevenesyFeb 13, 2026
Hi there, We’re sorry to hear about your experience. After reviewing the situation, we can confirm that the payment has now been refunded by us, and your bank has already processed the refund on their end, there’s nothing further you need to do. We truly apologize for the delay in communication and appreciate your patience. If you need any additional confirmation or documentation for your records, please let us know and we’re here to help. With love, Sevenesy
Ferdaws
In 2024 besteld en geretourneerd tot op heden geen geld teruggekregen. Veel succes met een emailadres vinden op hun site want dat hebben ze nu ook eraf gehaald. Ik heb nu net hun contact form ingevuld op de website en hoop nu wel echt m’n geld terug te krijgen, dit is diefstal. Business adress in new york zeggen ze, hou op hoor. Gevestigd te Raalte/Amsterdam dat is de volgende plek waar ik een bezoekje breng.
Jada B.
I have sent multiple emails about my order it is going on two months since I have order and still haven’t gotten any updates on my package from anyone about a refund or when my package will arrive this is a scam don’t buy
Reply from SevenesyFeb 13, 2026
Hi Jada, According to USPS tracking, your order shows as delivered. In cases where a package is marked delivered but cannot be located, it may have been misplaced, delivered to a neighbor, or unfortunately stolen. If your package was lost or stolen after delivery, please contact us directly so we can review the details and arrange a replacement. We’re sorry to hear you feel this way. We always aim to respond as quickly as possible and resolve any concerns fairly. Please check your inbox for our replies, and feel free to reach out again so we can take care of this for you. With love, Sevenesy
Carter
I ordered January 9th Order #30001 it said 2-4 days which was a lie it’s now January 27th I haven’t heard a single word back and idk what to do what a rip off
Reply from SevenesyFeb 13, 2026
Dear Carter, We’re really sorry to hear about your experience. Please send us a direct message with your order number so we can check the tracking details and provide you with a clear update right away. If there has been an issue or unexpected delay, we will make it right. We appreciate your patience and the chance to resolve this for you. With love, Sevenesy
Theo L.
Saw the company on TikTok last year, 108k followers, so promising result. I ordered the deluxe ring, which had gone viral with now over 15 million views. Everything was great recieved the ring a little while later to give to my partner on our holiday for her birthday. The ring looked great. Scroll to late that year December ish I think she told me one of them gems had come out. I was very disappointed with this as the ring hadn't even lasted a year before it had a fault/broken. We are broken up, so I guess it really isn't my issue now, but at the same time, it was a present, and I feel awful. So I contacted them via the website, Instagram, also not one reply from the company. They completely ignored 'If you have any questions or need assistance, please fill out this contact form, and your personal assistant will reply as soon as possible, usually within 24–48 hours' on the website. My now ex-partner has a broken ring which had a warranty, but cannot use it because the company has not replied to any messages.
Reply from SevenesyFeb 13, 2026
Dear Theo, We’re sorry to hear about this experience and truly appreciate you sharing it. All of our jewelry is covered under a 3-Year Warranty. If a stone falls out during normal wear, that is absolutely something we take care of. We either repair, replace, or resolve the issue accordingly, that is our commitment. Even if time has passed, the warranty still applies within the 3-year coverage period. Please send us a direct message with the order details so we can prioritize this and arrange a proper resolution for you. We stand behind our products and are happy to make this right. With love, Sevenesy
Kalina J.
I am extremely frustrated with this company. My girlfriend had bought me a promise ring for Christmas, unfortunately the ring was too big, when we contacted them about returning the item they responded and provided us with instructions and an address. We sent the ring back (had to pay shipping) the beginning of January. It is now about to be a month and we have since been completely ghosted by the company and the helper who had originally emailed us. My girlfriend and I have sent numerous emails and still nothing. Now we are left without the item and no refund. Do not buy from this company!!!!
Reply from SevenesyFeb 13, 2026
Dear Kalina, We’re truly sorry to hear how frustrating this has been, that is not the experience we want for anyone. If the ring was returned to our New York returns address at the beginning of January, it may still be in transit or pending processing at our facility. Once a return is delivered to our New York location, please allow several business days for inspection. Please send us a direct message with the return tracking number and order details so we can confirm delivery to our New York address and prioritize your refund immediately. We’re here to resolve this properly and appreciate the opportunity to make it right. With love, Sevenesy
elexia D.
My boyfriend ordered me the deluxe ring for our anniversary if came two weeks late after our anniversary already passed, when I got the ring Friday December 9th my finger started turning green immediately after wearing it I could also see the rings itself which had green all around it I have videos and pictures the next day the ring was already starting too tarnish mind you it’s been 3 full days , I want a full refund they are scamming people and saling fake costume jewelry you could buy off SHEIN for two dollars it’s horrible there’s no excuse for this other than their scamming there hard working customers and should be ashamed I will be making a report and proving all the other reviews and people they have scammed also all the reviews they try deleting and hiding I will also be leaving reviews on tik tok, instagram, facebook, whatever site I need to just to make sure they are not able to keep scamming people I don’t know why people don’t this stuff seriously.
Reply from SevenesyFeb 13, 2026
Dear Elexia, We’re very sorry to hear about your experience and truly understand how disappointing that must feel especially since this was an anniversary gift. All of our jewelry in Europe is handcrafted using fine materials such as 925 sterling silver and 18K gold plating. With plated jewelry, it’s important to note that sterling silver can naturally oxidize or darken over time depending on skin chemistry, moisture, and environmental exposure. In rare cases, certain skin pH levels can also cause temporary discoloration on the skin. That said, what you’re describing is not common, and we take concerns like this seriously. Your piece is covered under our 3-Year Warranty. If there is a material or craftsmanship issue, we will absolutely resolve it by offering a replacement or store credit. Please send us a direct message with your order number along with the photos or videos mentioned so we can review this immediately and provide a proper resolution. We stand behind the quality of our jewelry. We’re here to make this right. With love, Sevenesy
