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The Patented Original SHHHOWERCAP® Reviews | Read Customer Reviews of shhhowercap.com

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The Patented Original SHHHOWERCAP®

TP

The Patented Original SHHHOWERCAP®Reviews of shhhowercap.com

Manufacturing
Greenpoint, Brooklyn, New York

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1.7

Bad

Based on 325 reviews

TPThe Patented Original SHHHOWERCAP®1.7

Reviews325 About Contact

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Rating breakdown

5 star15%
4 star0%
3 star3%
2 star3%
1 star78%

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What customers rate

Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About The Patented Original SHHHOWERCAP®

SHHHOWERCAP® is an established, industry-leading e-commerce brand operating at scale, fulfilling hundreds of thousands of orders. With that volume, occasional operational issues can occur under normal circumstances. What is not normal is the inaccurate and misleading narrative currently reflected on our Trustpilot page.The current reviews do not reflect our business, our ethics, or our 10-year track record. They are the result of a documented competitive attack.We have been actively working with Trustpilot to address this ongoing reputational harm. However, the platform’s response has been insufficient. The same gaps in policy and enforcement that allowed this exploitation to occur continue to allow it to persist.As a result, the original harm is being extended — long after the underlying issue has been resolved.While we are shipping orders on time and fulfilling all customer obligations, the false narrative has created unnecessary customer concern. This has led to increased sensitivity around routine shipping variables, escalated interactions for our Care team, and additional operational strain as we manually review patterns of inauthentic activity across platforms.This is not a reflection of our business. It is a consequence of platform failure.The continued visibility of inaccurate and manipulated reviews is materially harming our company and misrepresenting who we are.It also impacts customers directly — creating confusion and undermining trust where it should not.We have been in business for a decade. For eight of those years — while generating millions in revenue and fulfilling hundreds of thousands of orders — our Trustpilot presence reflected fewer than ten total reviews.The sudden surge of approximately 300 reviews aligns directly with the moment we enforced our patent and intellectual property rights against an accused knockoff of our female-founded invention.We have operated with integrity since day one. That has not changed.We will continue doing the wor

The Patented Original SHHHOWERCAP® (shhhowercap.com) has 325 customer reviews on Folks Told, with an average rating of 1.7 out of 5.

Also known as: shhhowercap.com
Website: shhhowercap.com
Category: Manufacturing
Location: Brooklyn, New York
Listed on Folks Told: 2026

Contact & location

shhhowercap.com
team@shhhowercap.com
GreenpointBrooklyn, NY 11222

About these reviews

Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
This company cannot pay to remove reviews or change its score.
The company replied to 49% of reviews.
Most recent review: October 2026.

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The Patented Original SHHHOWERCAP® reviews

Showing 254 reviews with 1 star · Clear filters

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Mary
May 14, 2024
Delayed Order > 4 months and no customer support
The order was delayed by more than 4 months, and I received no updates on the order during that time. I contacted customer support multiple times to understand my order status and did not once hear back. This was an incredibly disappointing and frustrating experience and I would not order from shhhowercap again.
Reply from The Patented Original SHHHOWERCAP®Jun 13, 2024
We're so sorry that your order fulfillment timeline was impacted due to our competitor's attacks on our Small Business last year. We're really happy we were able to get it to you! Looking forward to timely shipments as we have for our almost 10 years in business - for future orders moving forward! xxoo
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Ness
May 14, 2024
Great product but where is my order 9 months on?
I’m a repeat customer as I love the product, however I placed my order back in August 2023, for two shower caps and contacted customer service and requested an update - I have received one reply saying it will ship by end September 2023 and one or two automated replies, but it’s now May 2024 and I still have no update from customer service, no caps and no refund. I appreciate they have had some issues and I hope they can get back on track but it’s appalling to treat customers like this when you are holding their money for 9 months. I feel it is safer to buy from a reseller who has stock on hand than take a risk with this company until things demonstrably improve.
Reply from The Patented Original SHHHOWERCAP®Jun 13, 2024
We're so sorry that your order fulfillment timeline was impacted due to our competitor's attacks on our Small Business last year. If it has not been received that means it was cancelled last year as we have no pending backorders in our system. This is most likely due to chargeback or refund received. If anything is still remaining please reach out to [email protected] as they're standing by to support resolution on any outstanding issues. Looking forward to timely shipments as we have for our almost 10 years in business - for your future orders of The Original SHHHOWERCAP® moving forward! xxoo
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Erica
May 11, 2024
I waited over nine months for delivery
I waited over nine months for delivery. No communication, or response to my multiple attemps to reach out.
Reply from The Patented Original SHHHOWERCAP®Jun 13, 2024
We're so sorry that your order fulfillment timeline was impacted due to our competitor's attacks on our Small Business last year. We're really happy we were able to get it to you! Looking forward to timely shipments as we have for our almost 10 years in business - for future orders moving forward! xxoo
Report
Angela E.
May 10, 2024
Would definitely give zero stars if…
Would definitely give zero stars if that was an option. Scam! Take your $ immediately but does not ship product for months. Ask for refund, but they will not do that. Still waiting on 1of 2 caps 8 months later
Reply from The Patented Original SHHHOWERCAP®Jun 13, 2024
We're so sorry that your order was impacted due to our competitor's attacks on our Small Business last year. We're really happy we were able to get one out to you and see the replacement in our system processing on it's way to you! Looking forward to timely shipments as we have consistently for our almost 10 years in business - for all your future orders moving forward! xxoo
Report
Andra M.
May 8, 2024
Arrived 16 months last
I ordered a shower cap in December 2023 and sent multiple messages . I DID finally receive it in April 2024.
Reply from The Patented Original SHHHOWERCAP®May 10, 2024
We're sorry your order was impacted! Happy we could get it to you! xxoo
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Chelsea L.
May 8, 2024
I received my order one year after…
I received my order one year after placing it.
Reply from The Patented Original SHHHOWERCAP®May 10, 2024
That happened! Hope you love your SHHHOWERCAP! xxoo Excited to get you and your friends and family more timely shipments in the future.
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susan N.
May 8, 2024
I waited over a year for your product
I waited over a year for your product. I figured it would never come.
Reply from The Patented Original SHHHOWERCAP®May 10, 2024
We're so happy it did! Apologies for the delay and frustration on your impacted order - its an issue that's behind us so you can trust us for timely shipments moving forward. Thanks for waiting for the patented Original waterproof turban SHHHOWERCAP®
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Emily
May 8, 2024
This item was delivered 17 MONTHS late
This item was delivered 17 MONTHS late. Inexcusable. It's wild that you even sent this survey.
Reply from The Patented Original SHHHOWERCAP®May 10, 2024
No excuses but eventually a long overdue explanation and currently LOTS of apologies for the delays and frustration while we couldn't speak out. So happy that you got your impacted order! Hope you're loving your SHHHOWERCAP! xxoo
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