Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About The Patented Original SHHHOWERCAP®
SHHHOWERCAP® is an established, industry-leading e-commerce brand operating at scale, fulfilling hundreds of thousands of orders. With that volume, occasional operational issues can occur under normal circumstances. What is not normal is the inaccurate and misleading narrative currently reflected on our Trustpilot page.The current reviews do not reflect our business, our ethics, or our 10-year track record. They are the result of a documented competitive attack.We have been actively working with Trustpilot to address this ongoing reputational harm. However, the platform’s response has been insufficient. The same gaps in policy and enforcement that allowed this exploitation to occur continue to allow it to persist.As a result, the original harm is being extended — long after the underlying issue has been resolved.While we are shipping orders on time and fulfilling all customer obligations, the false narrative has created unnecessary customer concern. This has led to increased sensitivity around routine shipping variables, escalated interactions for our Care team, and additional operational strain as we manually review patterns of inauthentic activity across platforms.This is not a reflection of our business. It is a consequence of platform failure.The continued visibility of inaccurate and manipulated reviews is materially harming our company and misrepresenting who we are.It also impacts customers directly — creating confusion and undermining trust where it should not.We have been in business for a decade. For eight of those years — while generating millions in revenue and fulfilling hundreds of thousands of orders — our Trustpilot presence reflected fewer than ten total reviews.The sudden surge of approximately 300 reviews aligns directly with the moment we enforced our patent and intellectual property rights against an accused knockoff of our female-founded invention.We have operated with integrity since day one. That has not changed.We will continue doing the wor
The Patented Original SHHHOWERCAP® (shhhowercap.com) has 325 customer reviews on Folks Told, with an average rating of 1.7 out of 5.
I need an option for ZERO Stars!
SHHHOWERCAP is the Poster Child of CONSUMER FRAUD.
I am one of many customers who have paid money for a product they have NEVER received.
I placed an order and paid almost $300 *Nov 2022*!!!…Still nothing.
The Founder messaged me and many others to say shipments were on the way…or promised refund several times with last communication promising delivery Sept 2023. Lies. Almost 2yrs later from original order- NOTHING. STAY AWAY.
Reply from The Patented Original SHHHOWERCAP®May 7, 2024
Hi! We've requested more information so we can look into your order. Standing by to help!
*** All impacted orders have been shipped so please note if you have not received tracking or goods by this time it most likely that your order was cancelled last year due to a chargeback, refund processed, or refund request in writing to our team. We apologize for any confusion or miscommunication that kept you waiting.
DE
Darcie E.
I ordered these for the holidays and…
I ordered these for the holidays and just got them, it is May. They are extremely expensive for what they are. They are not big enough for my daughter who has a lot of hair.
Reply from The Patented Original SHHHOWERCAP®May 7, 2024
Hi, Darcie! Thanks for the feedback and so sorry that it didn't work for you and your daughter. You can reach out to [email protected] for fit instructions that might help. We're one size fits most but have a lot of fans with big thick curly hair and happy to share the best tips & tricks.
LI
Lisatribeca
horrible
horrible! you kept my money for almost 8 months then shipped to an address I moved from without notice. horrible beyond words.
Reply from The Patented Original SHHHOWERCAP®May 7, 2024
Hi, Lisa! Sorry for this but happy that it finally got out to you. We're happy to reship it to the corrected address or process a refund if you no longer want the product. Let us know what you'd like to do [email protected]
AB
Ann B.
Delivered 4 months late-Unacceptable
Ordered for a CHRISTMAS and just received, had no idea the gift was never delivered. Unacceptable.
Reply from The Patented Original SHHHOWERCAP®Jun 13, 2024
We're so sorry for the frustration and impact to your Christmas gift! Happy we were able to finally get it to you. Rest assured if you give us a try this holiday season you'll receive your order on a normal timeline (under 7 business days) as this incredibly challenging time is now behind us. Check our newly updated FAQs for further information! We agree its unacceptable. But, appreciate your continued support as we rebuild trust with our customers on the heels of this nightmare competitor attack on our inventive Female Founded Small Business. xxoo
MC
Miranda C.
Further to my last review and your…
Further to my last review and your reply, I initiated the return but still have not had an email with return label, address to return it to...
Reply from The Patented Original SHHHOWERCAP®May 7, 2024
Hi, Miranda! If you've submitted with our portal you'll receive that very shortly.
EP
Emily P.
Avoid this company and product
I placed my original order in Sept 2023, got the order confirmation email, and tried following up in December and again in January after receiving nothing. After reaching out via email & their online bot several times with no response, I tried posting on Twitter/X to the company handle. A few hours later, I got a phone call, which I initially declined because it was marked as potential spam. After they called 3 more times back-to-back, I answered, and someone claming to be with Shhhowercap said I'd been referred by their "social media team" after posting my complaint. NO IDEA how they got my phone number. This man continues on to "check my order number", and claims that they ran out of the manufacturing materials because the RARE SEAL they were using went extinct, but they'd switched over to a a different type of WHALE SKIN, and that he could call down to the "kill floor" to check when they'd be killing the whale for my shower cap. I hung up immediately, and upon further research discovered many, many people with similar stories of unfulfilled orders. To make it worse, my 9 year old child heard this call and believed that they were killing whales and seals to make shower caps, and is still talking about how disturbing the call was.
The phone number I received the call from is the same number listed on the BBB page for the business. I've filed a report there.
I've received a shower cap in April, with no further contact from the company. The item I received is not the same item I ordered, and the quality is much lower than my original purchase with them years ago.
The whole thing is so weird, I wish I was making it up. I will never again purchase from this company and hope that other people can avoid this negative experience and purchase from more reliable and reputable businesses.
Reply from The Patented Original SHHHOWERCAP®May 7, 2024
Hi, Emily! This is a wild review for many reasons! First, we have no men that work on our Customer Care team and second we certainly do not kill WHALES or ANY ANIMALS to make our patented SHHHOWERCAPs! This is just one of the many incredible stories we're hearing as we navigate this madness. lol. What!?
Also, our continued outreach for Customer Care and satisfaction - to be honest, sounds like that person who contacted you has nothing to do with us. We'd be curious to know what number it came from so we can look into it.
HR
Heather R.
Terrible Customer Service
I ordered my cap in November and just received it a few weeks ago. I sent many requests via email and on your website requesting an update and never received a response from you. Finally received the cap and I want to return it. I requested a return on your website and it said you will get back to me and of course I have not heard back yet. Terrible customer service. I would like a refund.
Update: company responded and told me to go to returns under FAQ’s but when I go there it says my item has already been returned which it has not.
Reply from The Patented Original SHHHOWERCAP®May 7, 2024
Hi, Heather! We're happy to process your refund without further delay! Those return instructions can be found for self processing on our FAQs page. We have a new care team in place so you can trust us now and moving forward since we're on the other side of this.
MA
Mary
Not for Caucasian women.
This took so long for it to arrive. And it’s not what I pictured it to be. It’s not a fashion for Caucasian people. The picture needs to show that it’s not a usual shower cap, but a fashion hat. I don’t want a piece of rubber taping along my hairline making it sticky.
Reply from The Patented Original SHHHOWERCAP®May 7, 2024
This is.......racist? We're loved by all demographics!
