Bad
Based on 325 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SHHHOWERCAP® is an established, industry-leading e-commerce brand operating at scale, fulfilling hundreds of thousands of orders. With that volume, occasional operational issues can occur under normal circumstances. What is not normal is the inaccurate and misleading narrative currently reflected on our Trustpilot page.The current reviews do not reflect our business, our ethics, or our 10-year track record. They are the result of a documented competitive attack.We have been actively working with Trustpilot to address this ongoing reputational harm. However, the platform’s response has been insufficient. The same gaps in policy and enforcement that allowed this exploitation to occur continue to allow it to persist.As a result, the original harm is being extended — long after the underlying issue has been resolved.While we are shipping orders on time and fulfilling all customer obligations, the false narrative has created unnecessary customer concern. This has led to increased sensitivity around routine shipping variables, escalated interactions for our Care team, and additional operational strain as we manually review patterns of inauthentic activity across platforms.This is not a reflection of our business. It is a consequence of platform failure.The continued visibility of inaccurate and manipulated reviews is materially harming our company and misrepresenting who we are.It also impacts customers directly — creating confusion and undermining trust where it should not.We have been in business for a decade. For eight of those years — while generating millions in revenue and fulfilling hundreds of thousands of orders — our Trustpilot presence reflected fewer than ten total reviews.The sudden surge of approximately 300 reviews aligns directly with the moment we enforced our patent and intellectual property rights against an accused knockoff of our female-founded invention.We have operated with integrity since day one. That has not changed.We will continue doing the wor
The Patented Original SHHHOWERCAP® (shhhowercap.com) has 325 customer reviews on Folks Told, with an average rating of 1.7 out of 5.
Showing 254 reviews with 1 star · Clear filters
Michael A.
This is my wife’s review: “Can’t believe this company is still sending out emails advertising their products. You will order from them and they will never fulfill that order ( I placed an order in August 2023). They will ghost you when you request an update and/or refund because your credit card is immediately charged when you place your order. They have an F rating with the Better Business Bureau. Buyer beware!”
Aubree S.
I placed an order in September 2023. I have received ZERO updates or replies to many inquires about my order. I am so frustrated and I've exceeded the window to have my credit card cancel the payment. Meanwhile they are posting on their instagram and consistently spamming me with advertising emails! TOTAL SCAM. *** Update. I did receive my shower cap finally. (6months) It’s an incredible product. It was a very frustrating process and required ALOT of pestering to get replies but I do hope they fix their issues because it’s a great idea.
Reply from The Patented Original SHHHOWERCAP®Apr 16, 2024
Hi, Aubree - we're sorry for the frustrations and delays. We see that your order was successfully delivered. Hope you're loving your SHHHOWERCAP! Mind updating your review with these facts? We're still very much operating with an incredible product - while we navigated this challenging time that impacted a pocket of orders. Hope you're able to see that. We've also emailed you personally with a request for a call. Looking forward to the future together!
Tiffany G.
Warning. Total scam. Ordered a year ago and not received product. Sales team did respond initially but not for months now. Keep getting emails saying the product is restocked and on sale, but they haven’t sent the two shower caps I ordered a year ago.
Reply from The Patented Original SHHHOWERCAP®Mar 18, 2024
Hi, Tiffany! We see that your order was set to ship and cancelled after you'd filed and received a Chargeback from your Credit Card company (which pulls the funds from us) during this time we need to prioritize the remaining paying customers so all ordered that the business no longer has retained the funds for are cancelled and not fulfilled. Hope this answers your frustration for any frustration or confusion with your recent order. We look forward to getting back on your good side in the years to come. Sincerest apologies for this experience! Rest assured we're getting back to normalized business and can't wait to impress you on your next one.
Denise N.
Don’t order. They will not send or respond to emails. Had to dispute with credit card company to get money back. Never did get product
Reply from The Patented Original SHHHOWERCAP®Mar 18, 2024
Hi, Denise! Thanks so much for your feedback and we're so sorry about your experience. We have confirmation that your order shipped with valid tracking. Has your order still not been received? If so, let us know by reaching out to [email protected] From our records you received your funds in full from your original order and filed chargeback as well as receiving a shipment of the product originally ordered. Hope this resolution is satisfactory! If so, we'd appreciate your review reflecting this. If for whatever reason not - we're always standing by to help.
armand S.
Would give zero stars if possible. My wife saw this product on the Today show , Jenna and Hoda. Obviously Jenna and Hoda were scammed or Today show doesnt read reviews. Wife order some for gifts months ago, still no response from her inquires except product delayed will received after xmas. Such BS, Im having my cc company cancel and refund. . Do not order. Order is under wifes name Nancy.
Reply from The Patented Original SHHHOWERCAP®Apr 17, 2024
Hi, Armand! Nice to meet you - wish it was under different circumstances. We have looked up your wife's order and it was cancelled last year. We're happy to reprocess it for her for immediate shipment if you'd like!
Salome
Same as the other one star reviews. Ordered and received one years ago and it has been great but is now needing replacement. In the middle of this year received an email about a sale, ordered one, then nothing for months. One email advising of delay in delivery until September, then no delivery. But plenty of advertising emails, which is worst. Stop advertising sales when you have no stock, scammers.
Reply from The Patented Original SHHHOWERCAP®Apr 17, 2024
Salome! We have no orders under your unique and beautiful name, besides one fulfilled back in 2022! Don't think thats you based on this review? That said, we're trying to root out the real ones from the fake ones, so please respond to our request for information so we can look into this more than anonymously. Standing by to help. <3 <3 <3 <3 <3
fred F.
Payed for something in June23, has been 5 months and still nothing. Have contacted multiple times and requested a refund but have not even received correspondence back the last time. Frustratingly I'm still getting emails advertising their exciting Black Friday sales! What about honouring these other oustanding purchases first?
Reply from The Patented Original SHHHOWERCAP®Mar 18, 2024
Hi, Fred! We don't have anyone by your name in the system - but we're really looking forward to correcting this issue if you provide a valid order number. We've requested that info and hope you please provide to us. Thhhank you!
shopgirlchicago
Believe the reviews. First of all, I have one I bought 6-7 yrs ago and it is the best shower cap ever. Love it. Wanted another and ordered 8/19/23. I think the site said it would be shipped around 9/30. Realized in mid Nov that I hadn’t received; emailed them and got no response. Contacted my credit card to dispute it and got an IMMEDIATE full refund. No investigation at all so I can only assume they’ve had multiple complaints about this company. Today I got a Black Friday email with a 20% discount! Now their site says item will be shipped when avail - no date promises. What a scam - how can they still be doing this? And it’s unfortunate to me because I still really want another shower cap lol.
Reply from The Patented Original SHHHOWERCAP®Mar 18, 2024
Hi, Shop Girl! First we're so sorry this has been your experience as a long time brand fan. And, yes, we are definitely the best shower cap on the market with our patented invention! The complications and delays are related to this truthhh. But, we'll get to that later on! For now, just wanted to clarify that we'll do everything we can to win you back. That is our #1 mission of Customer Satisfaction after this challenging moment in time. And, we hope you're not still waiting on anything from us! Per our policies during this complication - any chargeback filed pulls the funds from the company - and because of that, orders with chargebacks that the customer won - the order was then cancelled in our system to prioritize other customers. As, when this action is taken, we assume you don't want it. If we got this wrong - please reach out to [email protected] and we're all standing by to help. We want nothing more than to get you a patented Original SHHHOWERCAP® today tomorrow or in the future.
