The Patented Original SHHHOWERCAP®Reviews of shhhowercap.com

CEO unethically offers make goods and refunds and doesn’t even follow up on those after orders aren’t even delivered. This company and the CEO are incompetent.

I love their shower caps, BUT, I ordered another one in June and it is now November and despite multiple emails from me and promises from them, they still have not sent it nor refunded my money. I am so beyond frustrated.

How have the ACCC not gotten involved in this scam is beyond me. The site needs to be shut down. No product. No communication. Just take my money and silence. Months and months and months of silence

They're the worst. Ordered 2 years ago. They kept sending emails promising a shipment that was never sent. I emailed repeatedly asking for refund. Suddenly, after 2 years, they shipped it without asking if it was still wanted. I immediately requested to return it and they've never responded to 3 emails over 4 weeks. This company should be investigated. They are now trying to have negative reviews removed.

*Update March 18, 2024 in response to showercap: As I said below, in the 2 YEARS since I placed my order, I have moved homes and I kept asking you to cancel because you kept saying you couldn’t change my address on the order. It does me no good if you shipped the order to the place I lived at 2 YEARS AGO which is when I placed the order. *Update September 19, 2023: Looks like the company is trying to get my review taken down so I will happily add more details to my review - I ordered in March 23, 2022. I reached out for an update on May 2022. They wrote back: "I sincerely apologize that you have not yet received your cap. The team has not yet shipped. Unfortunately they have not provided us with a definitive date but the cap should be shipped by end of May to early June. If you would like to cancel and get a refund we completely understand. Alternatively if you would like to keep your order I will have the team refund you 10% off order. Please let us know how you would like to proceed. I hope you have a fabulous day! Raphia - SHHHOWERCAP Support" I emailed them and let them know I would wait. October 2022, still nothing. No updates. I reached out on their contact form and requested a refund because I had moved in that time frame: "Hi, I ordered from you back in March 2022 and still have not received my order. I would like a refund at this point as I've moved from my last place to a different house and I'm not sure I'm ever going to receive them." I don't hear back until November: "Thank you so much for your message. Apologies for the delay! A transparent update: • There have been issues with some orders migrated from the original website, yours, unfortunately, is one of them. • We're working with Shopify to convert them in one fell swoop. • We're currently, in parallel, converting them manually and doing so as quickly as possible. • Despite how it may feel, we're paying the most attention to these orders. It is our sole focus as a team to clear this up. • Due to this delay and your ongoing frustration, we're nurturing this pocket as VIPS through the end-of-year holiday and beyond. You'll receive tracking as soon as we have it. Please hold from emailing as it is backing up the same team and systems that are working towards a resolution. Please note: Due to the everchanging climate and an effort to prioritize our patiently waiting customers — we will be automatically canceling any dispute and fully refunding those orders. If you fall within this category, we encourage you to replace your order with the all-new shhhowercap.com if you'd like to receive your SHHHOWERCAP! 😀" I never received a refund or the shower caps. I continue to get BS emails from them about fixing the problem repeating the same script over and over. I ordered in March 2022 and it is now August 2023. I never received my order and keep getting apologetic emails without anyone actually doing anything about shipping my order.

Similar to every other experience. Ordered a product at the end of June, requested an update at the end of July and then two more times before I received a reply. The reply stated it would ship in a few business days, then got another reply saying it would ship at the end of September (just days after the 90 day window to dispute a charge with your credit card company). I've requested a refund twice and have received no reply from the company. It's unfortunate because it's a good product but it does seem to be a scam now.

Scam! Scam! Scam! I ordered 8 in Sept for Xmas (that’s about $400 AUD) received none, was promised a refund, and then promised the product delivery once again… I’ve only given 1 star as I can’t give 0

If I could give less than 1 star I would. Ordered 4 items in September 2022 (total cost almost $200) and have been chasing since then for an update on delivery...and now for a refund. They lie constantly about order status, invent issues, and blame third party providers. I've joined a FB group of people struggling with similar issues - there are a lot of us! Honestly, please ignore all the fake reviews and steer clear of this company!