Bad
Based on 325 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SHHHOWERCAP® is an established, industry-leading e-commerce brand operating at scale, fulfilling hundreds of thousands of orders. With that volume, occasional operational issues can occur under normal circumstances. What is not normal is the inaccurate and misleading narrative currently reflected on our Trustpilot page.The current reviews do not reflect our business, our ethics, or our 10-year track record. They are the result of a documented competitive attack.We have been actively working with Trustpilot to address this ongoing reputational harm. However, the platform’s response has been insufficient. The same gaps in policy and enforcement that allowed this exploitation to occur continue to allow it to persist.As a result, the original harm is being extended — long after the underlying issue has been resolved.While we are shipping orders on time and fulfilling all customer obligations, the false narrative has created unnecessary customer concern. This has led to increased sensitivity around routine shipping variables, escalated interactions for our Care team, and additional operational strain as we manually review patterns of inauthentic activity across platforms.This is not a reflection of our business. It is a consequence of platform failure.The continued visibility of inaccurate and manipulated reviews is materially harming our company and misrepresenting who we are.It also impacts customers directly — creating confusion and undermining trust where it should not.We have been in business for a decade. For eight of those years — while generating millions in revenue and fulfilling hundreds of thousands of orders — our Trustpilot presence reflected fewer than ten total reviews.The sudden surge of approximately 300 reviews aligns directly with the moment we enforced our patent and intellectual property rights against an accused knockoff of our female-founded invention.We have operated with integrity since day one. That has not changed.We will continue doing the wor
The Patented Original SHHHOWERCAP® (shhhowercap.com) has 325 customer reviews on Folks Told, with an average rating of 1.7 out of 5.
Showing 254 reviews with 1 star · Clear filters
Dylan G.
Never received product. Ordered on December 6th. I continue to receive a generic email stating that the item will ship in 3-5 business days. Now there are no responses. I finally had no choice but to dispute this charge through my credit card company. I even asked this company for a refund and no response. This is a total scam. Do not order from this company.
Fell for I.
I cannot believe I fell for this scam. I ordered on Dec 2 and have not received my order. I have reached out several times and given the "your order will ship in 3-5 business days" bs. I have also requested that my order be refunded since the 3-5 business days passed and still no product but I was emailed back that my order had already processed. This is total fraud and I am informing American Express. I'm pretty sure they will refund my purchase but the company is still out there taking money from everyone else who thought they wanted "the best shower cap".
Jen M.
If I could give ZERO Stars I would. This is the 2nd time that this company, Shhhowercap has taken my money and NEVER shipped me my product. The first time I had hoped it was a fluke but now it’s the second time and STILL NO PRODUCT. DO NOT ORDER from them unless you just like throwing your money away to a company that won’t send you anything for it. This is clearly FRAUD. Why isn’t the BBB or US Mail filing fraud charges on this company?!?! Update: I did FINALLY receive an email from Shhhowercap today (12/28) that my order should ship within the next week. Fingers crossed 🤞🏻
Heather M.
Has anyone ever received a shower cap? Totally regretting my purchase! Ordered on Dec 4 and, like everyone else, I haven't received my product. Can our credit card companies help?
Ashley
Same as everyone else here, they took my money ($54 for 1 shower cap) on November 11, 2022 and it’s December 27th we no product or refund. I’ve contacted the company multiple times asked for status updates as well as asked for a refund three times. Nothing but generic responses “your order will ship in 3-5 days” or no response at all.
Reply from The Patented Original SHHHOWERCAP®Apr 15, 2024
Hi, we've requested information to look into this request. We appreciate your feedback and apologize for the frustrating and confusing experience with your last order. Like so many customers; there seems to be some confusion as so many of these requests have been satisfied. Looking forward to providing clarity when you validate your customer information.
Cassy
The reviews are all true. THIS COMPANY SUCKS. I placed an order in June 2022. It is now December 23 2022. I never received my 2 shower caps. Yet they took my money. They never sent me a email explaining why there was a several month delay. RADIO SILENCE. IGNORED MY EMAILS AND OUTREACH. The only correspondence I received from this company regarding my order placed in JUNE was from November 4. Copy/ pasting here- Hi Cassandra, Thank you so much for your message. Apologies for the delay! A transparent update: • There have been issues with some orders migrated from the original website, yours, unfortunately, is one of them. • We're working with Shopify to convert them in one fell swoop. • We're currently, in parallel, converting them manually and doing so as quickly as possible. • Despite how it may feel, we're paying the most attention to these orders. It is our sole focus as a team to clear this up. • Due to this delay and your ongoing frustration, we're nurturing this pocket as VIPS through the end-of-year holiday and beyond. You'll receive tracking as soon as we have it. Please hold from emailing as it is backing up the same team and systems that are working towards a resolution. Please note: Due to the everchanging climate and an effort to prioritize our patiently waiting customers — we will be automatically canceling any dispute and fully refunding those orders. If you fall within this category, we encourage you to replace your order with the all-new shhhowercap.com if you'd like to receive your SHHHOWERCAP! 😀 SHHHOWERCAP Customer Experience Team It is December 23. No answer. No update. No response. I’ve sent multiple emails. Absolutely unacceptable. I’m a VIP? Maybe VIP stands for very ignored person because I never heard a whisper from this company regarding order status, no updates, NOTHING. I WANT MY MONEY BACK
Carol B.
Same as others. Never received the product.
Emma
Like everyone else here — I have been scammed. I placed my order in early September. They took money immediately out of my account and the product was never delivered. Zero communication from company until I emailed inquiring about a delivery date on Sept. 29, 2022. I have since sent countless emails, with many requests for a full refund. I reported them to the Better Business Bureau. They responded and said I had been refunded, I of course, have not been, They have now fully stopped responding to my emails. As a small business owner this is super disheartening. Obviously a scam. I would suggest you all report Shhhowercap to The Better Business Bureau as well, and eventually karma will hold this terrible company accountable. But I’m not hopeful to ever see my money again, and will likely never place an order online with a small/lesser known company again because of this experience.
