Bad
Based on 325 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SHHHOWERCAP® is an established, industry-leading e-commerce brand operating at scale, fulfilling hundreds of thousands of orders. With that volume, occasional operational issues can occur under normal circumstances. What is not normal is the inaccurate and misleading narrative currently reflected on our Trustpilot page.The current reviews do not reflect our business, our ethics, or our 10-year track record. They are the result of a documented competitive attack.We have been actively working with Trustpilot to address this ongoing reputational harm. However, the platform’s response has been insufficient. The same gaps in policy and enforcement that allowed this exploitation to occur continue to allow it to persist.As a result, the original harm is being extended — long after the underlying issue has been resolved.While we are shipping orders on time and fulfilling all customer obligations, the false narrative has created unnecessary customer concern. This has led to increased sensitivity around routine shipping variables, escalated interactions for our Care team, and additional operational strain as we manually review patterns of inauthentic activity across platforms.This is not a reflection of our business. It is a consequence of platform failure.The continued visibility of inaccurate and manipulated reviews is materially harming our company and misrepresenting who we are.It also impacts customers directly — creating confusion and undermining trust where it should not.We have been in business for a decade. For eight of those years — while generating millions in revenue and fulfilling hundreds of thousands of orders — our Trustpilot presence reflected fewer than ten total reviews.The sudden surge of approximately 300 reviews aligns directly with the moment we enforced our patent and intellectual property rights against an accused knockoff of our female-founded invention.We have operated with integrity since day one. That has not changed.We will continue doing the wor
The Patented Original SHHHOWERCAP® (shhhowercap.com) has 325 customer reviews on Folks Told, with an average rating of 1.7 out of 5.
Showing 254 reviews with 1 star · Clear filters
Hannah R.
One of the worst, most unprofessional customer service experiences of my life. I ordered on June 4, 2022. It is now November 2, 2022 and I have not received my product. After one initial response saying my order would ship 2-3 weeks after purchase, they completely ghosted me. I have sent multiple emails, no response. I filed a claim with the BBB, no response. I tried calling their number, the line is always "busy." This is a scam company. Shame on them. DO NOT BUY!
Kathy C.
DO NOT BUY THIS PRODUCT!!! YOU WILL NEVER GET IT! I ordered on July 8th, 2022. I reached out to them in September they said they would either refund or send cap. Received NEITHER. What a fool I was. DON'T FALL for this!!!
Haley H.
Same experience as the rest here. I ordered my shower cap on 9/10/22 and paid for 3-8 day shipping. I have emailed them several times since then asking for any reasonable reason why my order hasn’t arrived and they just thank me for my purchase and promise it will arrive next week. It is now almost November, and I have asked them twice to cancel my order to no avail. Their caps are nice, but their customer service is abysmal and they’re shipping unreliable. Save yourselves, and if you must, order their caps from a reliable distributor!
Jenah
Never received a shower cap I ordered over 6 months ago. They charged my card but never received item. They should be shut down. They are a scam.
Lauren J.
I would give them a zero if I could. I ordered my product back in April, and received a confirmation email, but didn't receive my purchase. I will be contesting this with my credit card and reporting them to Better Business Bureau.
Alexis
Placed an order on 9/20/22. Emailed customer service on 10/3/22 and got the same run-around everyone else has been getting. Emailed again on 10/13/20 requesting follow-up. Still, nothing, and I've now filed a dispute with Discover. What's really strange is that I can't seem to find the initial "Order Confirmed" email, but was somehow able to find my order number.
Liv
Company ghosts you after you place an order, they do not send you anything. It has been over two months with no contact. Luckily i read these reviews and realised i paid with PayPal so i can report them for being dodgy.
Kil C.
They website must be a scam with all the other similar experiences I see.
