Bad
Based on 325 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SHHHOWERCAP® is an established, industry-leading e-commerce brand operating at scale, fulfilling hundreds of thousands of orders. With that volume, occasional operational issues can occur under normal circumstances. What is not normal is the inaccurate and misleading narrative currently reflected on our Trustpilot page.The current reviews do not reflect our business, our ethics, or our 10-year track record. They are the result of a documented competitive attack.We have been actively working with Trustpilot to address this ongoing reputational harm. However, the platform’s response has been insufficient. The same gaps in policy and enforcement that allowed this exploitation to occur continue to allow it to persist.As a result, the original harm is being extended — long after the underlying issue has been resolved.While we are shipping orders on time and fulfilling all customer obligations, the false narrative has created unnecessary customer concern. This has led to increased sensitivity around routine shipping variables, escalated interactions for our Care team, and additional operational strain as we manually review patterns of inauthentic activity across platforms.This is not a reflection of our business. It is a consequence of platform failure.The continued visibility of inaccurate and manipulated reviews is materially harming our company and misrepresenting who we are.It also impacts customers directly — creating confusion and undermining trust where it should not.We have been in business for a decade. For eight of those years — while generating millions in revenue and fulfilling hundreds of thousands of orders — our Trustpilot presence reflected fewer than ten total reviews.The sudden surge of approximately 300 reviews aligns directly with the moment we enforced our patent and intellectual property rights against an accused knockoff of our female-founded invention.We have operated with integrity since day one. That has not changed.We will continue doing the wor
The Patented Original SHHHOWERCAP® (shhhowercap.com) has 325 customer reviews on Folks Told, with an average rating of 1.7 out of 5.
Showing 254 reviews with 1 star · Clear filters
Frustrated U.
I placed an order in November 2022 for two shower caps. One arrived February 2023. I have spent the past 2 years communicating with the company. They constantly promise me it will be sent and have gone as far as to create fake tracking numbers for the missing cap that still show it sitting in a warehouse in New York. Stay away from this company. They steal your money.
Sarah P.
I ordered a shower cap from this company on 7/19/25. It is now 8/2/25 and it has still not shipped. I emailed the company 6 different times and 4 emails went ignored, 2 emails someone said they’ll escalate it to the proper department, but nothing ever came of that. Now it’s been days and no one’s reached out to me. They have my money and they’ve just ghosted me completely. I paid via Venmo so I’m not even sure how to get my money back. I’m probably never going to get my money back but better believe I will spend the rest of my days letting everyone know what’s terrible business this is. And such a joke- a woman owned company is how they pride themselves- but they’re nothing but a bunch of crooks.
Reply from The Patented Original SHHHOWERCAP®Oct 30, 2025
Sarah, we hear and sense your frustration and totally understand why. We hate (literally hate) that any customer felt this way while we were solving through what we now know was a competitive attack on our Operations. Good news is that it looks like your SHHHOWERCAP® was successfully shipped just a couple of days after this review was left! We're sorry you had to wait. We hope you're loving your SHHHOWERCAP® at home right now and if so, please consider revising your review to reflect your experience on our patented innovation.
Martha
I ordered three shower caps in January 2025. I never received a confirmation email with order number but my PayPal account WAS charged - more than $100. In March … I emailed and received a sweetly worded reply stating they understand how frustrating dissatisfaction can be and promising to fix the situation. Finally a package came with ONE shower cap. Emailed again- which resulted in requests for pictures of the package, package inserts, etc. I complied and really resent that I must prove that they screwed up AGAIN. Still more time passed and nothing happened. I emailed again and again. I found a customer service number finally and called. No human. Just a recording stating they will get back to me asap. Since I ordered, I have moved I still want two shower caps that I am due. How can a company have a great product and fail to fill orders? I have used a bit of humor in my emails to get a response, I have used pleas, I have used compliments. Nothing seems to help. I would never recommend this company. I too receive all sorts of offers to buy yet another and I have offered to accept whatever design or color is currently in stock! No response. No product being sent!
SC
I would love to rate this product zero stars since I never received anything. I was unaware of this company’s customer service issues before I bought a “Foxy” shower cap on June 13th 2025. In fact, I was unaware of the issues until shhhowercap actually Streisand effected themselves on July 2nd when I received a promotional email from the company trying to get me to purchase a cap. I replied to the email and said I would love to try the one I had ordered and asked for an update. The AI auto reply advised me that the company has a 30 day processing time and to check their FAQ page so that’s what I did. When a shower cap company has an extensive FAQ page it should be a red flag. Their faq page even has a link to Trustpilot encouraging customers to assist them in bringing their rating up. After receiving even more promotional emails about their product but not receiving any more updates about my order I was starting to lose hope that I would ever receive my $50 shower cap so on July 10th I initiated a dispute via PayPal’s resolution center. Shhhowercap responded in a timely manner to my dispute claiming I ordered on June 14th (lie), and my product (which they actually called a dress wtf) had already been shipped (lie). They also claimed their 30 day processing time is “clearly noted” (another lie - it’s only noted in their FAQ page. Honestly, who checks a FAQ page for a SHOWER CAP?). I followed up asking for a tracking number via PayPal’s resolution center and followed up with an email on July 10th and 11th with no response. So that brings us to today, July 13th 2025. I escalated the issue and I am waiting for PayPal to finish their review of the case. I really just wanted what I ordered. If by some chance they really did send my cap out and I actually receive it, I plan to return to sender because of the bad taste this situation has left. DO NOT EVEN BOTHER trying to buy a product even if their store says the item you want is in stock. Just this morning I received another promotional email (even though I unsubscribed) saying they have restocked a different print. I thought about emailing them again asking if I could just have that print since it’s “back in stock,” but I’m sure they would have continued ignoring me so I didn’t even bother. I will update this review when paypal has finished their investigation into this case. I’m not holding my breath though. Edit: November 1, 2025: I have no idea what shhhowercap is talking about in their reply below about the FAQ’s. I’ve provided additional details so trustpilot doesn’t remove my review but also my order number was SHHH_316650. Hopefully Trustpilot leaves this review up since I provided that information. Paypal ruled in my favor and issued a full refund on August 9th.
Reply from The Patented Original SHHHOWERCAP®Oct 30, 2025
Looks like someone really didn't want us to be honest about what happened in our FAQs page riiiiiiight around the time that we updated it to reflect what we knew. While defaming the importance of our invention. Gee, wonder who that could be? ANONYMOUSLY. Hmmmmm...... TrustPilot, are you kidding. Remove this or prove the authenticity.
Ashlen
I live in Canada and made an order on May 10th for 2 shower caps. I’ve been tirelessly trying to get any information about what’s going on with my order and why it hasn’t shipped/when it’s going to be shipped and their “customer care” team responds with zero help or information about anything to help resolve this issue. This company has the absolute WORST customer service I’ve ever experienced. This is coming from someone who has worked customer service for 11 years and counting. They answer (maybe if you’re lucky) ONE email every two weeks and nothing happens and nothing gets resolved. I’ve now requested a cancellation for my order before it’s too late to get a refund and am currently still waiting to hear back. Next step is filing a report with PayPal while I still can. This company should NOT be gladly taking peoples money and accepting orders if they are unable to fulfill them within 30 days. (As per their FAQ stated on their website.) I wish I would’ve read the reviews here before I placed my order. Biggest online shopping mistake I’ve ever made.
Rhiannon
Placed an order in June 2024 for 2 shower caps. The first thing that went wrong was that it said if I ordered 2, I would get free shipping, but it never took shipping off and charged me £20. Had multiple communications with the team throughout 2024 as I had ordered this for my sister's birthday in June, and wanted to know where on earth my order was. Finally got my order on the 9th April 2025, but only 1 shower cap was delivered. Contacted them multiple times to find out where the other one is and still haven't had a response. Quite frankly would like a full refund for both shower caps and the shipping- they aren't cheap.
Gine
Garbage company. I ordered 5 showercaps from them in December of 2024, with the intention of giving them as christmas gifts. Weeks went by with no updates, no communication, nothing. I reached out via email and text and received no response. Finally in April of 2025 I received a text message asking me if I still wanted my order and asking if they could swap out one of the items due to no stock. I reluctantly said yes. I finally received a tracking number but then the items sat in pre-shipment status for several more weeks. I finally asked for a refund and for them to just cancel my order as I was fed up. Again we're back to no response and no package as of June 2025. Incredibly frustrated and completely confused how this company is still doing business.
Ms M.
I would not even give them 1 star. I placed an order at the end of March 2025, it is now almost mid June 2025 and have just received a slew of messages saying that there is delay...it's on it's way...we'll send a tracking number...blah blah blah. I ordered 3 caps so needless to say I am out $150.00 and still no caps. I am furious and beyond disappointed because I have a Shhhowercap cap that is 4yrs old and was just the greatest thing ever! Nothing compares to it. Man, these guys destroyed their own business. It's a scam. Do NOT recommend!!!
