Great
Based on 399 reviews
ShipMonk4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ShipMonk is where cutting-edge technology meets world-class fulfillment, all guided by our "merchant-first" core value. This allows us to enable high-volume, scaling DTC brands to stress less and grow more. We shipped millions of packages in 2024, fueled by our 2,300-strong team and proprietary technology that gives merchants a unified view of their inventory, orders, and shipping across all sales channels. With strategically located fulfillment centers across the globe, dedicated "mom & pop" support at a global scale, and refreshingly transparent pricing, it's no wonder we've earned a spot on the Inc. 5000 for seven years running. We're not just keeping up with the future of fulfillment—we're building it.
ShipMonk (shipmonk.com) has 399 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
Showing 272 reviews with 5 stars · Clear filters
Peter L.
I've worked with Shipmonk for over 2 years. We switched over during black Friday which could have been a total mess. But the integration was smooth and painless. Ever since then, we love how responsive they are with any issues that rise up. We identify, locate the root cause, fix and move on.
Riley N.
We have been set up with Shipmonk for about 7 months now and I can confidently say that our account managers (Kerry + Andrea) are some of the best partners we've ever worked with. Extremely attentive, thoughtful & helpful!
Reply from ShipMonkJun 14, 2021
Our Happiness Engineers will be jazzed to hear this, Riley! Thank you for taking the time to leave a review, and please feel free to reach out to us if you need anything!
Mike A.
We came to ShipMonk after pretty terrible experiences with other 3PLs and they were a very welcome relief. We came to them because of their pricing but stayed because of their great customer service (just renewed our contract!). Their back-end software is also very intuitive and easy to use. Since we started working with them we have grown more than 4x and they have been able to keep up with this growth seamlessly.
Reply from ShipMonkJun 14, 2021
Hi Mike! We appreciate the kind words! Thanks for being a valued merchant and don't hesitate to reach out if you need anything.
Kimberly
The customer service is impeccable! I feel very supported as I navigated the onboarding process with the amount of resources and assistance available. :) I am a total worry-head and super anxiety-prone and the Happiness Engineers are making everything super easy for me :D
Reply from ShipMonkJun 14, 2021
We're glad that you're glad Kimberly! We'll pass on the kind words to the rest of the team. Thanks for taking the time to leave feedback!
Lisa F.
We have been working with ShipMonk since September last year and are only moving on as it makes most sense for us to ship out of Europe. The support team have been great to deal with since the beginning. What is most impressive is their backend program which has given us full autonomy in terms of managing our inventory, shipping rates and reporting. Thanks Shipmonk!
Reply from ShipMonkJun 14, 2021
Hi Lisa! We're happy to help great merchants like yourself stress less and grow more! Thanks for being a valued merchant, and let us know if you need anything.
Priyanka P.
An amazing user friendly platform! Service is excellent and we can always count on Shipmonk to get the job done.
Reply from ShipMonkJun 14, 2021
Priyanka, it’s great to hear from you! Your company has been an absolute pleasure to work with, and reading your kind words definitely brings a smile to our face. Please don’t hesitate to reach out, and we look forward to continuing this awesome partnership!
Esha M.
Great tool and easy to use! Wonderful experience
Reply from ShipMonkJun 14, 2021
Thank you, Esha! Your positive feedback is invaluable to our team, and we’ll definitely let them know about what a great job they’ve been doing. We’re always happy to answer any questions you may have, so don’t be afraid to reach out if you need anything!
Mateo G.
Helpful and friendly staff, reasonable storage prices with great shipping discounts. Happy with the overall experience and plan on using their services for future endeavors.
Reply from ShipMonkJun 14, 2021
That’s music to our ears, Mateo! Helping businesses scale through our top-of-the-line warehousing services is one of our biggest passions. Thanks for the kind words!
