Excellent
Based on 759 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The company’s primary focus has always been providing the best customer service in the industry. We realize that moving is very stressful, and our number one goal is to ensure that all of our customers are well informed and comfortable with choosing the shipping company that best suits their needs; and although we realize that price is important, we believe it is our superior customer service that sets us apart from our competition. If our customers have an issue, problem or a complaint we take them very serious and do our best to review, resolve and prevent them from happening them in the future.
Ship Smart Inc. (shipsmart.com) has 759 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
Showing 645 reviews with 5 stars · Clear filters
James P.
Everything went fine. Care was taken in inventorying and packing. I would definitely recommend ShipSmart, and would use them again. No problems.
Reply from Ship Smart Inc.Mar 2, 2021
Hi James, really happy you enjoyed using our packing and shipping services. Thank you for choosing us for your small move!
Florence
It all begin when a friend suggested that I contact Ship Smart, Inc, to ship some boxes to Milwaukee, as a result of my Mother's passing in Miami, Florida. The first contact with the Company's representative was so customer friendly, patient and understanding of the enormous task before me. The representative worked with me for pickup and with the delivery of my shipping once I returned home, All expectations were met, and the price was very reasonable.
Reply from Ship Smart Inc.Feb 26, 2021
Hi Florence, thank you for the review, we are so happy you chose us for your small move from Miami.
Kimberly
Great assistance from staff in managing abs arranging the move of antique dining furniture from a home in AZ to another in TX. Furniture arrived at final destination after a short stay in storage waiting on truck space/availability. It was delivered into our garage, expertly wrapped, on the shipping pallet, in perfect condition. Price was very reasonable compared to contracting directly with a moving company. I saved several thousand dollars for this cross state move. I would recommend Ship Smart to anyone with a flexible schedule who needs to move items.
Reply from Ship Smart Inc.Feb 26, 2021
Kimberly, thank you for the review. We are happy you enjoyed your furniture shipping experience with us.
Pat M.
The service I received could not have been better. Item arrived on time and in great condition. I recommend using this Company! Pat M
Reply from Ship Smart Inc.Feb 26, 2021
Hi Pat, we appreciate your feedback. Thanks for using our company for your small move, I'll pass this on to the team.
Caryn
Couldn’t be happier with my experience! I was moving to Florida from NY, but Covid really messed up my plans. I worked with a storage place in Florida over the phone and via email while still waiting to leave NY, and ShipSmart delivered my boxes safely to the storage unit while I was still in NY! BTW, kudos to the storage management but that’s a different review!
Reply from Ship Smart Inc.Feb 5, 2021
Thank You Caryn! We appreciate your feedback. I am glad you are happy with our small move services. Have fun in Florida!
Brian
We always receive great customer service and outstanding shipping. We have used ships art numerous times and have never had any issues
Reply from Ship Smart Inc.Feb 5, 2021
Thank You Brian. We really value your loyalty. Glad we can accommodate your small moves for you.
Zeeshan R.
I was a bit worried since I did read some negative reviews, but the positive reviews on Trustpilot helped me take the leap. The team was very helpful and always picked up my calls and responded back by email in a prompt manner. They transported my stuff cross country on short notice for a reasonable cost. The items arrived in perfect, unscathed condition. I would absolutely use these guys again and recommend them.
Carl B.
Just received my china cabinet from NJ. I live in WA state. The cabinet arrived in great condition. It suffered no damage in transit. The folks in NJ did a great job packing it up for shipping. It took 3 weeks for it to arrive. I paid for the white glove service at the destination and it was worth every penny I paid for it. From beginning to end the process was painless and I was kept up to date on all aspects of the move. Ship Smart was a great company to deal with. I would highly recommend them to any one shipping something. Thank you Ship Smart.
