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Avoid this company at all costs.
I created an account and provided my credit card information, but they refused to remove the $25 daily limit. When I requested to delete my account and remove my credit card details, I was passed around from one department to another—Support told me Sales handled account deletions, then Sales redirected me to Management. No one took responsibility. Terrible experience. Stay far away from this company.
Reply from ShipStationApr 14, 2025
We're really sorry to hear about your experience and how frustrating this must have been. That kind of back-and-forth isn’t what we want for anyone using our platform, and we truly appreciate you bringing this to our attention. We’d like to make this right and ensure your concerns are addressed properly. Since your review didn’t include contact information, we’ll be submitting a request through Trustpilot to try and connect with you directly. In the meantime, if your issue hasn’t been resolved, please don’t hesitate to reach out to us again—we want to help however we can. - Hunter