ShipsuranceReviews of shipsurance.com

Awful policies, we paid extra to have a $2K shipment covered by Shipsurance, since we are a business and UPS picks up from us, that package was not scanned, we shared video proof with them showing the UPS Driver taking the package from our business but still said that it was not valid

They love when you pay them, they DON'T when they have to pay you.

Would not recommend. If you have an alternative I’d suggest you use it. My business insured 1000s of packages with this company. I’ve prob had less than 20 that have been lost. However this company refuses to honor the insurance. The latest situation is of a $700 package that ups admitted they lost. Shipsurance refuses to pay for it. DO NOT USE!!

Stay away from this business. We are very disappointed with their service. It is clear that the company intentionally delayed the process and then allowed claims to expire, which we consider an unacceptable business practice. As a result, we will no longer use their services. This company has been placed on our internal blacklist for future business dealings.

I requested package insurance, but it turned out to be completely unnecessary and a waste of money. When I reached out for help, customer service was dismissive and unprofessional. Instead of addressing my concerns, they made the situation even more frustrating. Poor service and bad business practices — I would not recommend this company.

Honestly would consider them to be somewhat of a scam due to recent experience. Our ecommerce business insured an order that was delivered with damage. The customer informed us of this, and included a photo showing the product damaged. We provided the requested documents: invoice, product damage that the customer sent to us. Then almost within 5 minutes, we got an email with further document requests. They want more proof of product value, more photos. We asked the customer to take more photos, which they begrudgingly did. Email back an hour or so later, asking to see outside of box. There was never an issue with the outside of the box, it's the product itself that was damaged. We used them to insure every order, they could check the insurance history themselves to see this truly was a once in thousand occurrence, and their response was basically to exhaust us and our resources to chase less than $100 in coverage. Dishonest, will be using another shipping company and insurance provider (also avoid ParcelGuard, their other company name).

Avoid Shipsurance at all costs. If I could give zero stars, I would. We are a small business and paid for $3,000 of insurance on a large shipment. The package arrived at its destination completely mangled, with a massive, gaping hole in the side. The vast majority of the units had fallen out and were lost forever. What followed has been a masterclass in bad-faith insurance practices. We have been going back and forth for weeks, submitting over 30+ images of the destroyed box, the packaging, the remaining damaged items, invoices, and detailed proof of value. Each time we complete their checklist, they invent a new, more absurd one. Their latest demand? That we individually photograph all 1,500 units that were damaged inside the box. This is after we already sent photos of the entire damaged lot. It is an impossible, insulting request designed for one purpose: to make us give up on our legitimate claim. They are ignoring the 9,000+ units that are completely missing and focusing on creating an administrative nightmare. This company's business model appears to be collecting premiums and then creating an endless loop of bureaucratic nonsense so they never have to pay out a claim. It is a scam, plain and simple. I demand immediate outreach from a senior manager or executive to resolve this claim and process our payment in full. Do not use this company unless you want to throw your money away.

Like everyone else on this page, I'm losing my mind over how fraudulent this company is. I insured a packaged for $3,000. Received it with a MASSIVE hole in the side. 50%+ of the items fell out and are gone. The other 50% are smashed and damaged. I've supplied more than enough documents to meet their requests and Emma Rodgers continues to decline submissions with little to no context. Truly a shame a business runs with these types of practices. The box looks like it was ran over by a truck, fully insured, and now I need to spend countless ours trying to satisfy requirements that seem to be simply unobtainable by design. Come on shipsurance... do better than this.