Shoe CarnivalReviews of shoecarnival.com

I placed an order for a pair of shoes online and accidently ordered the wrong shoe. I immediatly emailed shoe carnival to cancel the order minutes after it was placed. The next morning i called customer service to find out the cancellation status of the order and i was told by Ann a rep for shoe carnival that the order could not be cancelled. And that i could return the order as long as i paid for shipping. I wont be ordering from shoe carnival ever again. I would not recommend anyone ordering online from them. There customer service is limited to more so what they cant do.

Ordered two items, received one item, and twelve days later the second item is still not delivered. Contacted customer service via online chat with Maria she stated she would re-order the item and have it shipped. Item was shipped and sitting with a created label for Fed-ex to pick up and it never was. Called customer service and spoke with a lady, she stated sometimes it takes 3-7 business days to ship, give it a few days, mind you it has already been 12 days. Contacted online chat, Maria again, explained the issue, screen shot Fedex update where it showed the item sitting in Ontario, CA waiting on pick up to be shipped. Maria stated she would create a new order and have the item shipped and would be delivered in two days. The very next day, i receive an email stating the order was canceled!! Email did not state if my money would be placed back on my debit card, just stated if items was purchased in store, a gift card would be issued for a refund. If this is what they consider good customer service, they're the worst by far. Will NEVER do business with this company ever again!! They have good quality items but their customer service is ridiculously sad. Maria, and whomever the lady was i spoke to over the phone most definitely need training. They both acted if it was going to take too much of their time to resolve this issue, and on top of that they both were very rude. 1 star but should be 0 I highly recommend Shoe Station!!

Shoe Carnival in Peoria, IL is disgusting. It's dirty for one, two the employee's aren't friendly and hate their jobs. I counted 5 customers with no masks on and two with masks on but under their chin when I came to the front of the store. This is second time I've been to this particular store in 3 years and the second time I've seen this place dirty, unstocked, shoes everywhere and unfriendly workers.

They fu**ing suck. You have to pay $6 to return an online order and they literally take it out of the shoes you payed for !!!! Like who tf does that ??? Go elsewhere!!!

If i could give a 0 i would... bought some af1s and they were worn before and mud all on the bottom... absolutely terrible!

I purchased a pair of shoes to wear for work. I work inside and do not have to do a lot of walking, and therefore put minimal wear and tear on shoes. Within 3 months, the sole of one of the shoes pulls apart. I contacted Shoe Carnival several times and provided photos over the course of 2 months only to be denied a refund or exchange. This was because the shoes lasted 3 months instead of 2 months. I would not waste your time or money on their product.

Unfortunately, I have to give them a 1 star. I loved Shoe Carnival. However, if you promise you're going to send me a refund or a replacement over almost 6 mos ago, you don't want my business. I don't like feeling like someone is trying to get over on me.

Worst customer service I’ve ever received!!! Called 5 times. Twice talked to managers, one at headquarters. None of them did what they said they would. Ordered same shoes from Zappos and received them in 3 days for 30 percent less.