AtPerry's Healing CrystalsReviews of shop.atperrys.com

Reply from AtPerry's Healing CrystalsJun 19, 2020

Hello, we are so sorry if you've had an issue with our shipping. We do provide tracking numbers to all our orders, and due to COVID-19 virus postage in many countries including USA is stuck in customs and in processing centers. We did ship the items immediately to all our customers. Please provide your name and order number so we can find out how to get your package as fast as possible, or refund you if it's not possible. Thank you, Perry.

Reply from AtPerry's Healing CrystalsJun 14, 2020

Hello Laura, I'm really sorry for the inconvenience. We are now in the process of preparing new shipments for your order. Don't worry as your new tracking numbers will be provided as soon as they become available. I appreciate that you gave me this chance to make it up to you. Thank you and stay safe. Regards, Krystel

Reply from AtPerry's Healing CrystalsDec 12, 2019

Hello Kimberly, Thank you for bringing this to our attention. First of all, we were able to cater all of your requests. By doing that, it means that we prioritize on serving you better instead of doing business. We totally did not earn anything from all of your purchases as we have given you refunds and replacement item. In fact, we even spent a little more just to provide your demands. With that being said, I hope you know that we are an honest seller and that we are very much willing to go the extra mile just to make you feel satisfied. Yes, there was a problem on our end but just so you know, we are currently investigating this item as you said it is now turning in to copper. We have customers in the past who are fully satisfied with the item this means that this must be an isolated case. Unfortunately, we cannot satisfy every single customer but we do respect our refund policy and we will be more than happy to refund your payment. Another point to consider, we have many items and we have many reviews, at least give us the benefit of the doubt that probably there was a problem on the item itself and not on the entire company. I just want to reiterate that we always resolve our customers' concerns because we will not be on this industry this long and many considerate customers would definitely give us a chance to prove ourselves. Again, I apologize for all the mess and rest assured that your concern will be resolved and I will reach out to you personally via email since I cannot provide personal details here. Lastly, regarding your complain on BBB, don't worry as I will also answer your complain report right there. Thank you. Regards, Krystel

Reply from AtPerry's Healing CrystalsJan 28, 2019

Dear Denise. I'm sorry you feel that way. Our products are NOT cheap stuff from China. We actually have people making them handmade for us, and we sell them for very low price, which means our profit is in the good case just few dollars per order. When you ask to return something after using it, we lose this sale. That is why we ask you before we agree for the refund, if we can do anything to make it right for you, such as choosing another item for free or changing the size or color of your order. I'm sorry it made you uncomfortable, I didn't check your specific order with my customer service team but I am sure you were refunded after telling them that you were not interested in our offer. Yours, Perry.

Reply from AtPerry's Healing CrystalsJan 14, 2019

Dear Karissa, Regarding your BBB argument, it is not correct, we actually have B- rating by the BBB. Just Google "BBB AtPerrys" or visit this link: https://www.bbb.org/us/ca/chatsworth/profile/online-retailer/at-perrys-healing-crystals-1216-718930 Regarding the B-, we are actually proud to have B-, because usually when someone goes to the BBB, is only to complain, and not to put a good review. Therefore, a B- means we have managed to solve most of the complaints received and satisfy our customers! Regarding your case, the product you have chosen "Natural Quartz Crystal Pyramids - 7 Chakra Reiki Energy" - https://shop.atperrys.com/products/naturalquartzcrystalpyramids Is a Crystal Pyramid with 7 different variations. You can only choose one variation according to it's color. The variant you have chosen is "Rose Gold Color" and therefore you have received a Rose Gold Pyramid. The price of the Pyramid is $31.90. We have updated the listing and added "1 Piece" so customers will not be mistaken. We are also sorry that you didn't like the other items in your order. You are welcome to return the order to our warehouse, and receive a full refund, as we state in our refund policy. We offer 100% satisfaction guarantee. Any customer that isn't happy with our service, is welcome to return their order and receive a full refund. We are aware that we cannot satisfy everyone, but if most of our buyers are happy, we are happy. Thank you and we are very sorry for you experience, Yours, Perry.

Reply from AtPerry's Healing CrystalsJan 14, 2019

Dear Terri, We are really sorry that you have experienced issues with our service. We did our best to send you the correct size, but unfortunately our sizes are not perfect for everybody. Therefore, we do ask our customers to send a photo of the product, so we can understand what was the issue with the sizing. We check 1. If customer ordered the correct size according to order status. 2. If we shipped the correct size to you. 3. If customer service made the wrong order. We have verified with Ernesto and we realized that your service took longer than usual. We have talked with the whole customer service regarding your case and learnt from it. We are truly sorry, I have asked the customer service manager to write you personally to solve this issue, either with replacing your rings or with a full refund. I hope that if you will eventually be satisfied from our service, you will change your opinion, it means a lot to us. Thank you so much and sorry, Perry.

Reply from AtPerry's Healing CrystalsAug 15, 2018

We are sorry that you had to wait so long for your product. We have shipped it two days after you've made your order (the same day we charged you), but unfortunately the customs in Scandinavian countries have a tendency to stop shipments and require VAT and Customs payments. We are trying to deal with it on government levels. Thank you for your review and sorry about your experience. We will offer you 30% discount for your next order. Perry