Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Shop4Seats
Shop4Seats is your premium stop for RV, van, and automotive seating. Our company is located on Euclid St. in sunny La Habra, California, where we custom-make each seat to the highest standards. With low prices, fast shipping, a huge array of products, and outstanding customer service, Shop4Seats is a leader in the industry. We are proud of the work we do, and maintain a solid commitment to exceed expectations with each and every order. Call us at 1-800-454-1801, and one of our customer service representatives will help guide you to the perfect seat for your vehicle.
Shop4Seats (shop4seats.com) has 616 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
Delivery date 5 month + delayed. No Refund offered.
I recomment to buy your items somewhere else. Very pure customer service. Ordered my RV furnature 5 month ago. Order was promised to ship no later then 3 weeks. They wanted payment at time of order. Idem numerous time delate shipment. 5 month later and order still has not shipped. No good explanation, and no updates as promised. No refund offered.
Reply from Shop4SeatsJun 10, 2021
Thank you for the feedback. The item was made to order and all made to order items have a lead time and are paid up front. We always do our best to provide updates and respond to all customer inquiries.
SE
Sean
Another one with no product ever shipped
Another one. Ordered in February, supposed to ship in March. Nope. pushed back 4x and they just pushed it back another month... yet NOTHING on the website about delays and the rep said they are taking new orders everyday. Why?? You know you have an issue but say you care about the customers yet continue to take orders? Terrible.
Reply from Shop4SeatsMay 4, 2021
Hello Sean!
Thank you for your feedback. We do apologize if there was a delay. This delay has made us on happy as well. Unfortunately, it was a vendor delay. They are the ones that pushed it out another month and it is one of those things that as a retailer we have no control over. But we are still very sorry and we did go ahead and issue a refund as per your request. Have a very wonderful day.
ZZ
Zack Z.
This company is a sham!!!
Just like everyone else on here I'm getting the runaround. Promises to ship and still no delivery. I've been waiting 4 months! Time to cancel my order and stop believing their lies. Everyone to report this sham of a company to BBB!
Reply from Shop4SeatsApr 9, 2021
Hello Zack Zackz- Thank you for your feedback. For the last year there have been delays within manufacturing, supply procurement and even shipping. We are working to make sure all orders are completed as quickly as possible. Please contact our customer service Manager, Lynn Meza- so we can better assist.
NF
Neil F.
I'm still getting the run around
I'm still getting the run around. On shipment of my order. I put the order in Oct. 2020. All I ordered is a swivel base for a van seat. If I knew it was going to take 6 months. I never would have purchased from them. You should advise customers of poor service before ordering.
Reply from Shop4SeatsMar 5, 2021
Hello and thank you for your feedback. Your order shipped today and you should be receiving an email with the tracking information. Customer Service is number one for us and we always do everything we can resolve all issues and concerns.
MS
Maria S.
Ordered a love seat that was $1300.00…
Ordered a love seat that was $1300.00 took 8 months to build and many phone calls. When we finally received the couch it was the wrong color we ordered. I would not do Business or recommend this company. Order Number 501703.
Reply from Shop4SeatsJan 30, 2021
Thank you for your feedback. We did offer to pick up and refund or you could keep with a 50% discount, and you did choose the latter. We apologize for any inconvenience that may have occurred. Of course we never like to see comments like these. It is feedback such as yours that propels us to work smarter and solve these issues. We appreciate and value your comments.
JM
JM
Took my money, kept promising delivery. Very bad Customer Service.
Took my order for Swivel Seat Bases on August 2020, and I still have not received it as of January 27, 2021. They kept promising delivery, and kept pushing the date back. Finally decided to cancel when I was told the ship date will be March 29, 2021. I was told they were going to ship January 18th, February 4th, then February 5th, and now March 29th. Ridiculous customer service and I will never buy anything from this place again.
Reply from Shop4SeatsJan 28, 2021
Thank you for your feedback. We are sad that this did not work out. We apologize for any inconvenience that may have occurred. Of course we never like to see comments like these. But we understand and we want to learn from our mistakes and do better. It is feedback such as yours that propels us to work smarter and solve these issues. We appreciate and value your comments.
KA
Kevin A.
WORST customer service ever
WORST customer service ever. Save the time, headache, and money and buy elsewhere. I can honestly say, I have NEVER dealt with a company as bad as this one.
Reply from Shop4SeatsJan 8, 2021
Hi Kevin! Thank you for the feedback. Our customer support manager has a left a voicemail for you. She is hoping to speak with you to help resolve your concerns. We always want to do everything we can help and satisfy our customers to the best of our ability. Nothing is more important than customer satisfaction.
LN
Larry N.
Furniture purchased!
We ordered our couch and love seat and waited 6 months for it to be delivered. So we have been using it since Oct 2019, hoping that it would wear in a little. Has not happened! This is the worse sitting furniture we have ever owned! The couch is as hard as a brick and sits like one, ordered the under couch storage, what a joke! You cannot open it without holding the seat part of the couch up. Hard to hold up and open, oh and you also cannot close it without holding the seat up. It’s not easy to hold it up at the same time as trying to open or close the drawer. If you have the couch made into a bed, you cannot sit on the front edge, the couch Tips over, no support to hold it up. The love seat— it is so soft that when you sit down on it, you sink in. Making it very hard to get up, not mention it’s very uncomfortable, no support in your back, it will not stay back,push back to recline and as soon as you relax, well back you go to a sitting position! And better have strong fingers to open the recliners, they are super tight. We ordered two more of the trays for the couch arms. They arrived with a protective plastic cover over them, which was good, but they put the cup holders down on top of the cover and super glued the cup holder in place. No way to get it off over the cup holder. I called and complained, they were nice and said they would ship new ones to us. That was in November, still have not received them, it 7 January 2021 now. So please don’t waste your money. Don’t buy anything sight unseen. You will be very sorry if you do business with this company.
Reply from Shop4SeatsJan 8, 2021
Hi Larry and thank you your feedback. We do have a replacement order and it will be shipped by the end of January. Our customer support manager Lynn has called and left you a message so she can help resolve this issue for you. We are very dedicated to our customers and want to everything we can to make sure our customers are satisfied.
