Shop Home MedReviews of shophomemed.com

Reply from Shop Home MedSep 8, 2025

Thank you for sharing your feedback. We’re truly sorry to hear that the cushion did not meet your expectations. We take product quality and customer satisfaction very seriously, and it’s disappointing to know you had this experience. We’d like the opportunity to make this right for you. Please reach out to our customer support team so we can assist you with a return, replacement, or alternative solution that better fits your needs. Your feedback helps us improve, and we appreciate you bringing this to our attention.

Reply from Shop Home MedSep 8, 2025

Thank you for your feedback and for giving us the opportunity to serve you with your first order. We’re sorry to hear about your experience with the number of emails and the delay in your delivery. When you placed your order, you signed up for our promotional emails, but we’ve now removed your email address from that list so you will no longer receive any marketing communications from us. Going forward, you’ll only get essential updates such as order confirmations and tracking information. We also want to assure you that we’re monitoring your order closely and will keep you updated on its delivery status. Your satisfaction is important to us, and we appreciate your patience as we work to improve your experience.

Reply from Shop Home MedSep 8, 2025

Thank you for reaching out to us. I want to clarify that our business hours are Sunday through Friday, 9:00 AM to 5:00 PM EST. We received your message after closing time on Friday evening and replied first thing once we reopened on Sunday morning. We appreciate your understanding and thank you for choosing us. Please let us know how you’d like to proceed, and we’ll do our best to assist during our business hours.

Reply from Shop Home MedAug 12, 2025

We’re truly sorry for the delay and the lack of communication you experienced. Unfortunately, the product you ordered was placed on backorder by the manufacturer, and we were not informed of this until after your order was placed. We completely understand how frustrating this must have been, especially given the original estimated shipping timeframe of 3–5 days. While this situation was outside of our control, we take full responsibility for keeping you updated and should have communicated more promptly. Please reach out to us at so we can confirm the latest shipping details or explore alternative solutions to get you what you need as quickly as possible.

Reply from Shop Home MedAug 4, 2025

Thank you for your feedback. We're truly sorry to hear about your experience. At Shop Home Med, we take customer service seriously. We have a strong, U.S.-based support team that works hard to answer calls quickly and assist every customer with care. We do not keep customers on hold for extended periods, and we’d be happy to investigate what happened if you can provide the name of the representative you spoke with. To clarify, our restocking fee policy is clearly outlined and in place, as is standard across the medical industry, to help us maintain affordable pricing for customers who truly rely on these essential products. Medical supplies often require strict hygiene protocols, and restocking fees help us offset the cost of processing returns and ensure the safety of future customers. Especially in the medical field, where products must remain sterile, secure, and in perfect condition, return policies are designed to protect the integrity of the supply chain and the well-being of patients. We’re here to help — please don’t hesitate to reach out directly so we can resolve any concerns.

Reply from Shop Home MedJul 31, 2025

Hi Jason, I wanted to let you know that your original shipment of the Extenze Maximum Strength Male Enhancement Liquid (Big Cherry) was unfortunately lost in transit. As a result, we’ve sent out a replacement order to ensure you receive your item as soon as possible. Please keep an eye on your email inbox, as our team has already reached out to you with an update and provided the new tracking information.

Reply from Shop Home MedJul 27, 2025

Thank you for your feedback! We looked into your order and can confirm it was placed on the 6th and delivered on the 11th. Our warehouse is closed on Sundays, so your order was shipped and delivered within our standard free shipping window of 3–5 business days.