Average
Based on 109 reviews
SignaPay3.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At SignaPay our Merchants and Partners are more than just numbers, they are people. People striving to carve out a piece of the marketplace and build a better life for themselves and their loved ones. We understand that in managing their money, we are also managing their lives, and strive every day to provide the dedicated service and protection needed to make credit card processing the least stressful part of their day. Our mantra is simple: "Make it Easy". Easy to get your processing application approved, easy to see your revenue, easy to stop fraud, easy to get your equipment fixed - whatever it is, we make it easy for the customer so that they can be empowered to grow their business.
SignaPay (signapay.com) has 109 customer reviews on Folks Told, with an average rating of 3.3 out of 5.
Showing 37 reviews with 1 star · Clear filters
Tyson S.
I have been over charged and double charged from 1/2023 to 1/2024.
Reply from SignaPayFeb 26, 2024
Thank you for this feedback, can you please reach out to our Customer Service team so we can verify your payments?
Mike B.
3 or 4 attempts to get our tax documents from signa pay….absolutely terrible service
Reply from SignaPayFeb 26, 2024
A third party processes our tax documentation for merchants, and your request was sent to them to resend your information. If you have yet to receive it, please reach out to the Customer Service team so we may escalate the issue and provide you with your documents.
Lisa T.
I never received a response to my request for my user name
Reply from SignaPayJan 19, 2024
Hi Lisa, I checked the service ticket where you requested a username, and you are correct; our Service Representative failed to provide you with the login information you needed. I will have a Support Manager contact you personally to help you log in. Thank you for your feedback; we will use this to educate our team.
Albion G.
Bad experience with the local guy that has my account …he never picks up the phone …he never ,never.never response to my phone calls and messages …super weird
Reply from SignaPayJan 12, 2024
Albion, We would love the opportunity to work with you to resolve your issue. Please get in touch with us at your convenience so we can help find a solution that works.
Bobby L.
Just aggravated while it's take time to get money that IA seating out there
Reply from SignaPayJan 11, 2024
Thank you for the feedback, Bobby; we'd love the chance to speak and try to make things right and understand how we can do better. Please reach out to the Quality Assurance Team at [email protected]. Thank you.
