Average
Based on 342 reviews
Simrad Yachting3.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Out on the water, the gear you run could make all the difference between uncertainty and confidence. With our strong commitments to quality and reliability, as evidenced by our broad portfolio of industry awards, Simrad will get you there like no one else.In addition to delivering equipment you can rely on, we’re also committed to delivering the most forward-thinking and practically-designed equipment on the market.Today we offer a range of sophisticated auto steering, navigation and safety products for vessels of all sizes, from small vessels on inland waterways to larger coastal commercial and passenger craft.
Simrad Yachting (simrad-yachting.com) has 342 customer reviews on Folks Told, with an average rating of 3.6 out of 5.
Showing 88 reviews with 1 star · Clear filters
Norm
Ordered the Yamaha Cable adapter on Feb 22 and have not received it yet March 4th, tried messaging with no response.
Reply from Simrad YachtingMar 5, 2021
Hi, Norm. We're truly sorry that you haven't received your order yet. We've, just now, sent an email to you to offer assistance. Thanks.
Flatswing
Takes 1to 2 days to get a reply to every question. Next step, they ask for S/N of units but what they really want is the barcode number (another trip to boat & 2 days more delay at their end). Finally an email with a 4 hr time window for a phone call -back to the boat but the call never comes - hrs later they acknowledge by email that they were too busy to call and will call later - but they don’t say when! REALLY?
Reply from Simrad YachtingJan 22, 2021
We're so sorry you're having an issue and the communication has been delayed. For future reference, you are always welcome to call the support line at 800-324-4737 for more instant responses. We did send an email, just now, to see if we can assist in any way. We're so sorry for issues and we look forward to hearing from you and assisting in any way we can.
tom G.
Horrible customer service I canceled an order a month ago and haven’t been issued a credit. After two phone calls they still have no idea why. Nobody seems to know why it’s taking so long. They’re explanation is that it’s busy I am going to dispute the charges with my credit card company I will buy a garmin in the future
Reply from Simrad YachtingDec 14, 2020
We are so sorry for the delay. We did pull up your order and see that the item is still with FedEx. Usually, refunds are processed 10 days after the item is received back at our facility. We see that you refused the item on November 12th. There is quite a delay on transit. We are escalating this to get your refund issued ASAP. We will reach out to you shortly with a resolution. We are so sorry this has taken so long.
Wayne
Ordered cover for my Simrad 7 online. Did not get a confirmation back as stated. I contacted Simrad online to confirm order went thru, received no response. Next day received email stating order had shipped with a tracking number. Five days later FedEx tracking shows order has still not been picked up, only a label was created.
Reply from Simrad YachtingDec 14, 2020
We're so sorry for the delay. We show that your item has left our facility and the expected delivery date is December 17th, 2020. Again, we apologize for the shipment delay.
customer
Ordered new transducer straight from Simrad website. Received a transducer for another machine in a box that was mangled and taped together. Guessing this is my final sign to go Garmin.
Reply from Simrad YachtingDec 9, 2020
We are so sorry to hear that you received your transducer in mangled packaging. If there's any damage to your item, please reach out to us at [email protected] so that we may assist you. Again, we are truly sorry that this happened.
customer
Slow to respond, couldn’t get anyone on the phone.
Reply from Simrad YachtingDec 1, 2020
We're so sorry you've had a bad experience with reaching customer service. Please send an email to [email protected] and include a good daytime phone number. We will reach out to assist. We look forward to hearing from you.
Our RV Life - Chasing Our D.
Don't buy there products!!!! It's been 7 months waiting on my rebate and no answer. Called then and they gave me the run around. Shady business!!
Reply from Simrad YachtingSep 9, 2020
We are sorry to hear that you have not received your rebate yet. Rebates are handled by a third party company. We will be happy to contact the rebate company on your behalf. Please send an email, with your information, to [email protected] so we can help you resolve this matter. We look forward to hearing back from you.
D
DO NOT BUY. Simrad autopilots do not work with Sea Star steering pistons because the RPU 80 pump has a -4orb male that goes into the pump. The fitting for any hose to connect to the pump is a 24 fine thread that nobody makes. Customer service is absolutley terrible. Spent weeks on this and SIMRAD Bill Fuller tech, doesn't even know the sizes of the fittings that fit the pump I had to tell him. Complete nightmare for a $2,500 Autopilot. AP44. UPDATE They asked me to send an email with my information. I had to call wait one hold for 30 mins for the guy to tell me he would get back to me. Never heard from him again. Meanwhile I have been dealing with Bill FULLER tier 2 customer tech service for 6 weeks and no information from him accept he can't find someone who can help. Will post all emails in another review. What this company is doing is an Unfair Trade Practice. They do not warn at all that they do not have the right fittings for the hose to connect to the autopilot at all.
Reply from Simrad YachtingAug 20, 2020
We do apologize for all the issues you have experienced, and would love the opportunity to work with you to resolve this matter. Please send an email to [email protected]. Include this information and a good daytime phone number. We will reach out to you and work with you to resolve this for you. We look forward to hearing from you.
