SIONYXReviews of sionyx.com

The camera works great, but the light that came with it was messed up. When I addressed this they immediately sent me a new one, but that one was also broken in the same way.

The purchase was easy. The same goes with the downloading of information and to establish an account. The redemption of the free item upon making a purchase was not, and I have yet to be successful. There has been no correspondence stating how to obtain the free gift upon purchase. The free item was not influential in choosing the Aurora Pro. But if I have something coming, where is it?

I bought an original Aurora with the pre-holiday sale. There was something weird with my card, and I finest you all about it - the responses were prompt and professional. The camera was shipped quickly and arrived promptly - good stuff. Even dealing with the rebate and illuminator taking awhile to ship, Justin was responsive and helpful. Again, great customer service. The bad? I was sent a survey shortly after getting my camera. In that survey I let y'all know that it was kind of obnoxious to keep the Pro model unavailable through the holiday sale, only to make it available for purchase pretty much immediately after the "holiday sale" ended. I can guess at why you folks did this - clear out the stock on products there's going to be much much less interest in as soon as the Pro is available - from the consumer end, it was a frustrating move. I, like many others, would have skipped the holiday sale and just gotten the pro had you made it available before the holidays. But what was particularly unprofessional was the response I got from William, who seemed personally offended by my feedback. Through a series of emails, he offered to "buy back" my camera if I wasn't happy with it. It was like pulling teeth over the course of something like 8 emails back and forth to get the details of what this "offer" actually was (he neglected answering my really straightforward questions to clarify what was being offered through multiple emails) - he didn't mean a return and then an exchange/refund - Will meant I would send my camera back to be assessed by him, and he would then pay some amount to be determined based upon inspection that I could then apply towards a Pro. It would have been better of William had just taken my criticism as helpful customer feedback - I was fine with my purchase, just a little put off by having bought a product that was almost instantly no longer top-shelf. Instead we had this bizarre exchange that left me questioning whether I'd want to deal with, or recommend you folks again. If Will was going respond and offer something, the customer friendly response would have been to offer an immediate exchange and send me the invoice to pay the difference in cost FYI. Not responding would have been just fine too, and then all I'd remember were the good interactions.

The view finder is way to grainy. Constantly having to focus didn't help either . Still have not recorded anything to see if the pic gets better. But to watch things live this is almost useless.

Nice quality and features but it is only really useful for close in use. At distance the picture is very grainy. For the money I was hoping for more.

Very nice design. Clean user interface. Delivers as night vision but closer to Gen 1+ rather than Gen 2 or 3: in a moonless night with little to no light, it really struggles against a proper Gen 2 or Gen 2+. Overall, product is great, and a good companion for most uses. I wish the lens barrel was made out of metal or more heavy duty material like a pro camera lens. Overall 7.5 to 8 over 10

Order comes in by separately. Got the night vison unit. Had to e mail for the IR illuminator which eventually came. Still waiting on the AR mount. Its all paid for but it should come as a complete order .I'm not going to use this until all the pieces are in place.

The unit it turns out works fairly well. BUT, mine came WITH NO INSTRUCTIONS! I had to get my daughter to search you tube on how to put the battery in. There was no documentation at all anywhere period. We finally got some from the website and it is ok. Screenshots and abbreviated instructions. No in depth information and a lacking troubleshooting section as I had a combination that was not listed. Abysmal instructions for connecting to a cell phone or tablet but they can be worked through. Also sorely lacking is a lens cover or protective shield for it. There is an aftermarket one, but we are I. The us and it’s in the UK so cost and shipping is astronomical. The company reached out quickly and I am glad, that automatically earns another star just for caring. I will try the links provided and see what happens. Fussing through things the performance wasn’t that bad at night. I am familiar with high end NV and Thermal as well as hybrid systems and white phosphorus based tubes. The look is different, the color is nice, resolution leaves much to be desired. I will have to try it out at the ranch this upcoming week and will have a much better update.