Average
Based on 117 reviews
Skybound Entertainment3.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Skybound Entertainment is a multiplatform content company that works closely with creators and their intellectual properties, extending their stories to further platforms including comics, television, film, tabletop and video games, books, digital content, events, and beyond. The company is the home of notable properties including The Walking Dead, Invincible, and Super Dinosaur.
Skybound Entertainment (skybound.com) has 117 customer reviews on Folks Told, with an average rating of 3.1 out of 5.
Showing 57 reviews with 5 stars · Clear filters
Brandon
The support team helped resolve a misplaced order extremely quickly and in just one email exchange, really great experience. :)
Reply from Skybound EntertainmentOct 2, 2024
We're thrilled to hear that our support team was able to resolve your issue quickly and efficiently. Providing a seamless experience is always our goal, and we're glad we could deliver that for you. If you ever need anything else, don't hesitate to reach out—we're always here to help!
Danny M.
I couldn't believe it when Skybound had a $1 sale over the weekend! I picked up several compendiums and hardcovers that I'd been wanting for a while, and everything arrived quickly and in perfect condition. Definitely helped me get a head start on holiday gifts for friends and family. Planning to order again during the holiday season and hoping for some new Walking Dead collectibles. Thanks Skybound!
Reply from Skybound EntertainmentSep 20, 2024
Hi Danny, Thank you so much for your kind words! We're thrilled to hear you enjoyed our $1 sale and that your orders arrived in perfect condition. It’s great to know we could help you get a head start on your holiday gifts! We look forward to seeing you back for more collectibles soon.
Zarif
Great customer service (especially Seb) helping out with point issue on Insider and love the point system that gives discount purchasing Skybound Loot...
Reply from Skybound EntertainmentAug 27, 2024
Hi Zarif! Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Seb and our customer service team were able to assist you with your point issue on Insider. We're glad you love the point system and that it's adding value to your Skybound Loot experience. If you ever need anything else, don’t hesitate to reach out. We’re always here to help!
Jerad
Fixed my address in less than 30 minutes after the email was sent, I expected it to take at least a day or more, very happy.
Reply from Skybound EntertainmentAug 27, 2024
Hi Jerad, Thank you for sharing your experience with us! We’re so glad we could resolve your address issue quickly and exceed your expectations. Your happiness is our priority, and we’re always here to help whenever you need us.
Phillip
The customer service I got was exceptional, I’m surprised at the one star reviews. I had a written an inquiry in which I had duplicate entries of a promotion, and I asked to delete the duplicate entry. Customer service was quick, and they resolved my issue fairly quickly within an 8 hour or less period. I highly recommend connecting with them if you have any issue regarding the order or any questions and concerns!
Reply from Skybound EntertainmentAug 27, 2024
Hi Phillip, We truly appreciate you taking the time to leave such a thoughtful review. We're glad to hear our team was able to address your issue efficiently and to your satisfaction. It's great to know we could help clarify things for you, and we’re grateful for your recommendation! If you have any further questions or concerns down the line, don’t hesitate to reach out. We're always here to ensure you have the best experience possible. Thanks again for choosing Skybound!
Nitro
Hi guys, I came here before making my purchase on Skybound because I thought it wasn't legit, and to be honest with all the negative review's I really thought that it wasn't, but it turns out that's far from the truth, Skybound really was legit after all, I had put in an order for the Callisto protocol collectors edition, and the price was too good to be true, I had searched the whole internet for a place that sold this collectable for a price less than the 100-300 budget, and everywhere I went, the prices just kept getting higher and higher. But a few days ago I stumbled across Skybound and experienced them for myself, not only were the prices within by budget, but the products were legit too! Their customer service was even better, thanks again Chris! anyone who is a fan of comics, or certain titles like Invincible or The Walking Dead should seriously check out these guys out, and if you have trouble receiving the items you order, then be sure to reach out and ask for a tracking order code or just ask if it was shipped from their end, I received my package in just a few days after buying it. Thanks again Skybound and keep up the great work, love the comics!
Reply from Skybound EntertainmentAug 27, 2024
Hi Nitro, Thank you for taking the time to share your experience! We're so happy that we could exceed your expectations. It's always a win when we can offer great deals on collectible items like the Callisto Protocol Collector’s Edition, and we're thrilled that it fit your budget. Chris will be glad to hear he helped make your experience even better! We know the reviews can sometimes be a bit mixed, so it’s especially rewarding to hear stories like yours where we can show our commitment to quality and customer service. We truly appreciate your trust in us and your recommendation to other fans of comics, Invincible, and The Walking Dead! If you ever need anything else or have more questions in the future, we’re here for you. Thanks again for your support!
sickout
I was sceptical because of the bad reviews, but had a pleasant experience, my order arrived in 3 with DHL. Will definitely buy again!
Reply from Skybound EntertainmentMay 19, 2024
Hi Sickout, Thank you for giving us a try! We're happy to hear you received your order in a timely manner. If you ever have questions or need assistance, feel free to reach out to our support team by submitting a ticket at https://help.skybound.com/ and one of our agents will be happy to help. Stay tuned for more store updates!
Matthew
Had an issue with not receiving emails from the "Insiders" program, and got immediate help from someone with Skybound's team. They were able to work on the email issue while also providing me the codes I had missed out on.
Reply from Skybound EntertainmentMay 15, 2024
Hi Matthew, Thank you for sharing your feedback! Ensuring our customers receive timely and efficient support is paramount to us. I'm happy to hear we were able to help you with getting those codes. Don't hesitate to reach out to our support team whenever you need assistance.
