SleeplayReviews of sleeplay.com

Reply from SleeplayJan 29, 2025

Hi, Thanks for reaching out. We've emailed you regarding starting a return and the email associated with your order. However, we have not yet heard back. Additionally, we do not have a phone number on file so we are unable to call you for further assistance. We are open M-F 8am-6pm EST and Saturdays from 10am-4pm EST. However, we are a small company and sometime may have a bit a a wait time before we can get to every call. We do offer a call back request though in the event you do not want to wait in line. We are sorry to hear the product did not work out for you. Unfortunately, not every product will work for every single person, but will still work for others. Regards, The Sleeplay Team

Reply from SleeplayJan 7, 2025

Hi, Thanks for reaching out! We apologize for the delay. We did ship your order the next business day as the order was originally placed after we had closed already. Unfortunately, there are known delays during the month of December with the carriers due to the influx in shipments across the US for the holiday season. We do offer expedited shipping for those who are needing to receive their shipments faster though. Regards, The Sleeplay Team

Reply from SleeplayJan 6, 2025

Hi, Thanks for reaching out! We offer a one time mask exchange and we show you have not yet utilized this! We have emailed you a link to get started on the exchange. We hope you have had a pleasant experience with Sleeplay even if the product has not worked out for you. Regards, The Sleeplay Team

Reply from SleeplayJan 6, 2025

Hi, Thanks for reaching out! We apologize for the inconvenience. We show the original order that was placed online was in fact for the small sized mask. We have emailed you a copy of your invoice as well which will also show this information. In the same email, we have asked if you can send us a picture of the replacement you received so we can fix any mistake we made! Regards, The Sleeplay Team

Reply from SleeplayDec 6, 2024

Hi Chris, Glad we were able to resolve the issue today. Please read our email regarding the information you have left in this public post. Regards, The Sleeplay Team

Reply from SleeplayNov 18, 2024

Hello, Thanks for reaching out! We show you had filed a charge back and won. Due to this, we are not able to issue a refund as your banking institute has already retrieved the funds from us. If you have not yet received your funds from your banking institute, we recommend you reach out to them for further information as we do not have access to your funds. Regards, The Sleeplay Team

Reply from SleeplayNov 13, 2024

Hi, Thanks for reaching out! After looking into this, we can confirm your results along with your prescription were emailed to you within 2 business days from when you completed your test. However, your test was completed on a Friday so the sleep study data was not interpretated by the sleep doctor till Monday, the following business day. Unfortunately, the sleep doctor we work with does close their clinic over the weekend as do most specialists. Please let us know if there is anything else we can assist you with! Regards, The Sleeplay Team

Reply from SleeplayNov 7, 2024

Hello, Thanks for reaching out! We have sent an email to try to get a better understanding of what you mean by your review so we can find a solution to the issue. Please let us know so we can help! Regards, The Sleeplay Team