Specialized Loan Servicing (SLS)Reviews of sls.net

Solved an autopay problem quickly.

Loan representative was knowledgeable, professional and quickly answered all of my questions.

PROFESSIONALISM

Once a person answered my call it was very easy to make my payment. The person was efficient and friendly. It did take 15 minutes for someone to pick up my call.

So many times we have to wait for service. Wait on the line, wait for them to call us back, just wait. But this time, once I was connected, the customer service agent stayed with me and got me the document I needed, waited until I confirmed I had the e-mail, could open the document, and confirmed it was what I was looking for. That's excellence in service.

Fantastic customer service, you can even talk to a real person. Company was great with the safety steps to be sure it was the actual account holder before answering questions

The agent made sure she resolved my concerns and wouldn’t let me go until I was completely satisfied. Great customer service.

took care of my concern in a timely manner