SmallsReviews of smalls.com

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4.2

Great

Based on 3,851 reviews

Smalls4.2

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Smalls

Big Pet Food prioritizes profits over cat health and they pack cat food with preservatives and fillers. Smalls believes cats deserve better and uses natural ingredients and added vitamins and minerals in our food. Our recipes are cooked with minimal processing. After cooking, our recipes are then frozen to maximize freshness and shipped off to happy cats across the country.

Smalls (smalls.com) has 3,851 customer reviews on Folks Told, with an average rating of 4.2 out of 5.

Also known as: smalls.com
Website: smalls.com
Category: Pet Stores
Listed on Folks Told: 2026

Smalls reviews

Showing 178 reviews with 3 stars · Clear filters

Kaden A.
Jun 27, 2024
Awesome service. Smaller sizes could be better
My cat loves the food and he screams for it every night even though he doesn't need it anymore. However, I do wish that there was a smaller option for delivery sizes. He doesn't tend to go through the smallest sizes as fast as it can be shipped
Reply from SmallsJun 30, 2024
It's great to hear that your kitty loves Smalls! I understand your feedback about the delivery sizes. If you ever need assistance with adjusting your subscription or have any other concerns, feel free to reach out. We're here to help!
Kathy
Jun 6, 2024
Still having difficulty with her
Still having difficulty with her. she's definitely a garbage pail cat. I'll keep trying till it becomes redundant.
Reply from SmallsJun 16, 2024
I'm sorry to hear that you're still experiencing challenges with finding the right food for your cat. We understand how frustrating it can be when a cat is picky or has specific preferences. It's commendable that you're committed to finding a solution that works best for her. Continuing to explore different options and observing her preferences over time can be beneficial. Smalls offers a range of flavors and textures that might eventually appeal to her palate. Additionally, if you ever need guidance or have specific concerns, our team is here to help. We appreciate your persistence and dedication to finding the best food for your cat. If there's anything else we can assist you with or if you have further questions, please feel free to reach out.
Karenspils
Jun 2, 2024
The food comes in an easy peel package…
The food comes in an easy peel package but I’d like a storage container to maintain freshness because the amount is too much for one cat per feeding. Also, I’ve yet to find a food she loves and eats regularly. I keep dry food down 24/7 and she minces frequently throughout the day and night. I was offering wet food am & pm but there was a lot of waste so I only offer wet in the evening. She doesn’t eat much of it but eventually she finishes 1/3 of a pouch. I’m frustrated with cat foods! She’s healthy and a good weight but it’s expensive to toss cat food in the garbage.
Reply from SmallsJun 16, 2024
Thank you for sharing your experience with Smalls and your feedback regarding packaging and feeding habits. We understand your concerns about maintaining freshness and minimizing waste. Our Smallsware is the perfect solution for storing leftover packets in the fridge. It’s an airtight glass container with a silicone lid which has been designed to fit all of our packets for easy storage. We also include a plastic spoon for easy portioning! We understand that finding the right food for your cat can be challenging, especially with feeding habits and preferences. Smalls offers a variety of flavors and textures that may appeal to your cat's taste over time. It's great to hear that she's healthy and maintaining a good weight. If you have any further questions or feedback, or if there's anything else we can assist you with, please don't hesitate to reach out.
Cheryl
Apr 24, 2024
Harry Ioves the food
Harry Ioves the food, but hates the cow, was not refunded as advertised for the ones he won't eat. Watch and check auto ship. It changed from what I had set. Instead of changing order they canceled it. Not user friendly
Reply from SmallsMay 5, 2024
We understand how frustrating it can be when things don't go as planned, and we're sorry for any inconvenience caused by the cancellation instead of the changes you requested. We truly appreciate your patience and understanding, and we're glad that Harry is enjoying the food. Please know that we're constantly striving to provide the best possible experience for you and your furry friend, and we hope to make it up to you soon. If there's anything else we can do to assist you, please don't hesitate to let us know.
John A.
Apr 4, 2024
You should let the customer order as…
You should let the customer order as many or as few bars of food as needed. The idea of making the consumer purchase 28 or 42 bars of food is counter productive. I would purchase more bars instead of being forced to buy in "bunches". As a result I am constantly looking for alternative cat food. Also, the idea of scheduling a telephone call is ridiculous.
Reply from SmallsApr 4, 2024
Thank you for your feedback. We understand your concern about the current plan sizes and appreciate your input. Regarding phone support, we're a small team, which limits our ability to offer extensive phone assistance. However, we're exploring alternative methods to provide personalized help and enhance your experience. Your feedback is valuable, and we'll be sure to pass your comments along. If you have any further suggestions or need assistance, please don't hesitate to reach out.
Betsy R.
Mar 19, 2024
Mixed Experience
The product is great, but two of the three cars just don't want to eat it.
Reply from SmallsMar 19, 2024
Thank you for your feedback. We understand that each cat is unique and may have different preferences when it comes to food. If you'd like, our Cat Concierges can assist you in finding a flavor that might better suit your cats' tastes. Feel free to reach out to us for personalized recommendations. We're always happy to help!
Gwen I.
Mar 14, 2024
The price is extremely high
The price is extremely high, and it is hit or miss if my cat will eat it, even after six months. It would be nice if there was a white fish option (not tuna as that contains way too high of mercury).
Reply from SmallsMar 18, 2024
Thank you for your feedback. We're sorry to hear about your concerns with the price and your cat's preferences. We appreciate your suggestion for a white fish opinion, and we'll definitely consider it as we continue to expand our offerings.
Subscriptions are B.
Mar 7, 2024
My cats like the cat food but not the harrassment
My cats like the cat food. The rest is too much—the emails, the subscription, etc. I want to be able to go online and occasionally order some cat food. That's it. You need to offer people this choice-- NO SUBSCRIPTION, no follow-up, no newsletters, no emails, no text messages telling me the cat food is being packed, the cat food is being boxed, the cat food is being sent, the cat food is on its way, the cat food arrived, review the cat food, did you like the cat food, do you want more cat food, was the cat food satisfactory, now can you write a review of your whole cat food experience??? Here you go. It's cat food for my cat. The rest is just unnecessary harassment and poor customer service. And yes, I turned everything off and moved the subscription choice to the least amount. I reordered, and now I am back unsubscribing and harrassed by the cat food people.
Reply from SmallsMar 18, 2024
Thank you for sharing your feedback with us. We apologize for any inconvenience caused by our subscription model and communications. We understand your preference for a simple ordering process without follow-ups and newsletters. We'll take your comments into consideration as we continue to improve our services. If you need any further assistance or have more feedback, please don't hesitate to reach out.

SmallsReviews of smalls.com

Rating breakdown

What customers rate

About Smalls

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SmallsReviews of smalls.com

Rating breakdown

What customers rate

Smalls reviews

Awesome service. Smaller sizes could be better

Still having difficulty with her

The food comes in an easy peel package…

Harry Ioves the food

You should let the customer order as…

Mixed Experience

The price is extremely high

My cats like the cat food but not the harrassment

About Smalls

More in Pet Stores

Boomerang Pet ID Tags

NaturalPetWarehouse.com

ArcataPet.com

Sweetpetclub

Smalls reviews

Awesome service. Smaller sizes could be better

Still having difficulty with her

The food comes in an easy peel package…

Harry Ioves the food

You should let the customer order as…

Mixed Experience

The price is extremely high

My cats like the cat food but not the harrassment