Poor
Based on 303 reviews
SmartCustomer2.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 2006, SmartCustomer is a mission-driven organization with a proven commitment to bringing honesty and transparency to any online purchase. We’ve helped over 200M buyers make smarter purchasing decisions. SmartCustomer amplifies real voices so everyone can find and share feedback on businesses and their products online. SmartCustomer is the only review platform to be both funded by the US government’s National Science Foundation and an official Google review partner.
SmartCustomer (smartcustomer.com) has 303 customer reviews on Folks Told, with an average rating of 2.5 out of 5.
Showing 169 reviews with 1 star · Clear filters
Brianna A.
They're totally unprofessional and their customer support is just garbage! The deleted my review without giving a reason. I messaged their support on the website an via email three times but they IGNORE me!!!!! Sitejabber is nothing but a JOKE!
Reply from SmartCustomerFeb 16, 2023
Thank you for sharing your concern. Reviews are generally posted within 48 hours, but some may be flagged for further review which can take up to 30 days. Hope this helps.
Sway
I greatly prefer this site over sitejabber which is either not well made or has very biased and/or hateful people that manage the website. I went to leave a review of a different company and I couldn't login. I do not know the exact source of this glitch or whatever you want to call it. But believe it or not, I have had experiences with web companies that play hateful games with their users/customers (in the somewhat more distant past). So I chalk this up to either sheer incompetence or outright bias as I haven't had much problem with other websites recently. I do not recommend it to anyone. And yes, I am posting a review on a review site about a bad review site. The world can be a ridiculous place.
Real Data G.
Its a data aggregation site - be prepared to get spammed.once i posted my review on sitejabber i got a flurry of spam. i know this because i created a single email for sitejabber.com reviews. also, they require your mobile phone number - that tells you they are not interested in your reviews but really your personal data.
Reply from SmartCustomerFeb 16, 2023
Hey there, just want to clarify some misunderstandings. We ask for personal information as part of our process to verify reviews. We do not sell, rent or otherwise disclose sensitive personal data collected by our site – learn more here https://www.sitejabber.com/privacy. Review authenticity is of paramount interest to us, and we have multiple layers in place to avoid any unauthentic reviews. You can unsubscribe from our emails or otherwise change consent at any time, if you run into any issues doing so please reach out to us at [email protected].
Kathryn H.
Hmmm...when I publish negative reviews on this site, they get published. When I post positive ones, I can't seem to find them. It appears they weren't published. What is this organization's business model? It is really to inform people of positive and negative experiences with businesses? Or is there a more sinister objective at play? I heard from a friend that this company publishes negative reviews, boosts the SEO of their site in search results, and then holds the company's reputation hostage in exchange for a fee. Not very credible to say the least. I'm reporting the company to the Better Business Bureau.
Reply from SmartCustomerFeb 16, 2023
Hello! In an effort to show consumers only the most relevant reviews, Sitejabber introduced a Review Filter. The filter uses an algorithm that attempts to display to users only the most relevant content by screening certain reviews. Reasons reviews might be filtered include: suspected solicited reviews in violation of our terms of service, suspected site-promotion spam (positive reviews), suspected competitor spam (negative reviews), language use, irrelevant content, and other terms of service violations. The same filter and algorithm is applied to every review. The filter isn’t perfect, but it is dynamic and always learning. As a result, you may see reviews move in and out as the filter learns more about the trustworthiness of the reviews of a particular site. Honest, authentic reviews on Sitejabber are at the heart of what we do – both the positive and negative ones. Sitejabber doesn’t spotlight negative reviews over positive ones either. All companies are welcome to manage their online profile using a free account. If you have additional concerns, please reach out to [email protected]. We’re happy to help.
Sonny
better than trust pilot in some regards however they manually review stuff and they often do not post things because they want business to pay them so not ethical, i wonder if sitejabber and trustpilot are run by same people
Reply from SmartCustomerFeb 16, 2023
Hi Sonny! Trustpilot is not affiliated with Sitejabber by any means. You may not be seeing your review due to our Review Filter. The filter uses an algorithm that attempts to display only the most relevant content by screening certain reviews. Reasons reviews might be filtered include: suspected solicited reviews in violation of our terms of service, suspected site-promotion spam (positive reviews), suspected competitor spam (negative reviews), language use, irrelevant content, and other terms of service violations. The same filter and algorithm is applied to every review. You may see reviews move in and out of the filter as the filter learns more about the trustworthiness of the reviews of a particular site. I hope this helps.
Jan F.
Horrible, fake reviews, they don't remove the the spam reviews and it's just a bad way of getting info
Reply from SmartCustomerFeb 16, 2023
Hi Jan, review authenticity is of paramount interest to us, and we have multiple layers in place to avoid any unauthentic reviews. Sometimes such reviews may still come through but they are thoroughly investigated and resolved. Honest, authentic reviews on Sitejabber are at the heart of what we do – both the positive and negative ones. You can learn more about our vetting process at https://www.sitejabber.com/faq#fake.
Trudy C.
I placed a review on Sitejabber for DHGATE and I had hoped that they would help me, They are NO different to DHGATE scammers who take your money and do NOT send any items. This site was meant to help and I have now been totally ignored by Sitejabber. I had messaged a DHGATE rep and they say they cant help... More to the point they WON'T HELP ME, My order number is 3171106911 and they have now IGNORED me, DHGATE have stolen money from me and the seller who is HIHIR1219. 2019-12-16 23:10:01 Amount: ￡62.80 Seller: hihir1219 Online Chat Message Seller Order NO:3171106911 Buyer canceled refund request The item(s) will be shipped on or before 2020-03-05 23:11:29. Christian Dior bag Wo ... Option: 1 ￡31.40 2 Piece . I have waited 4 months and DHGATE thinks this is acceptable! I am totally disgusted with them all, I am a pensioner and they have robbed me of my pension, I just hope that their parents do not suffer the way I have. Pay me my money back is all that I ask. Thank you
Reply from SmartCustomerFeb 16, 2023
Hi Trudy, we can’t imagine how frustrating this experience must have been, however Sitejabber is not affiliated with DHGATE. We kindly ask that you please move your review to the correct domain so that others can be warned. Thank you!
Tom X.
Posted my review and then a few days later took it down and ghosted me. Looks like they are actually an online scam to extort companies by posting negative reviews, and then removing them, I presume for a fee.
Reply from SmartCustomerFeb 16, 2023
Hey Tom, we appreciate the opportunity to address this. You may not be seeing your review due to our Review Filter. The filter uses an algorithm that attempts to display only the most relevant content by screening certain reviews. Reasons reviews might be filtered include: suspected solicited reviews in violation of our terms of service, suspected site-promotion spam (positive reviews), suspected competitor spam (negative reviews), language use, irrelevant content, and other terms of service violations. The same filter and algorithm is applied to every review. You may see reviews move in and out of the filter as the filter learns more about the trustworthiness of the reviews of a particular site You can learn more at https://www.sitejabber.com/faq#filter Hope this helps!
