SmartCustomerReviews of smartcustomer.com

Company should be put out of business, have reported them to the courts & in the middle of organising an injuction to have a review thry have let remain on their website who wasn't a customer and never has been but an ex employee with a grudge against us, what have site jabbed done about it, I'll tell you what, NOTHING, so it looks like I will be speak to the courts next week to have this review remove as thry are not even answering their emails

I’ve found writing reviews on this site to be frustrating. Even after submitting a review along with proof of purchase, it doesn’t get published. It feels like a waste of time when genuine feedback isn’t being acknowledged or made visible.

Oh my god I rarely write reviews...this is why. I went to the bother of writing a review when prompted from green motion site. I wrote a detailed review and then had to dig out my booking reference. The review still wouldn't submit as it said my review was ' poor ' as I hadn't added proof of purchase or photos. As it's noted as 'optional', surely that's up to me, (and also not relevant to the review) So congratulations Site jabber, I have made a rare review , as the site is soooo poor.

This company allows people to make defamatory comments about others, with no recourse. They also provide misleading claims on their website, and claim to be a site to allow 'consumers' to review 'busineses', but in practice allow trolls to review anything, including non-businesses.

Sitejabber is a very poor website; they ostensibly exist to allow "consumers" to review "businesses", however it turns out that they allow literally anyone to review anything, even a non-business. They make all sorts of claims on their website about how they are to give "consumers confidence" but they do not actually act in accordance with this.

Sitejabber is a broken platform. My profile has been stuck at 60% for weeks. I tried to upload information, add content, and complete my setup, but every time I click “Add”, the site crashes or shows an error. No support team responds. No live chat, no email, and no working feedback form. How can you expect people to trust or recommend a service that doesn’t even allow users to complete their profiles? This is a poor experience and a waste of time. I do not recommend Sitejabber until they fix their servers and start acting professionally.

I spent all this time filling out every section of the review, got green check marks across the board, and still couldn’t submit it. No error message, no explanation — just nothing. Total waste of time. Also, it’s ridiculous that they require a section about yourself when writing a review. People read reviews to learn about the company or service, not the person writing it. Forcing users to share irrelevant personal info just to leave feedback is a terrible user experience. Fix your platform.

It was pretty good for awhile until I started noticing after the site revamp they started deleting my reviews. Also, the once or twice that I tried to submit a positive 5 star review, it simply never got published. They just ignored it. You post critical, negative (and truthful, mind you) reviews, they eventually delete them. You post positive reviews, they ignore them. There's no winning with these people. I DO NOT recommend this site. EDIT: In response to the SJ representative, you saw firsthand my review on your site was specific, thorough and NOT fake and as you can clearly see I am not a "bot". I have tried several times to change the parameters of your search options to find my review and it never showed up. So to blame it on some proverbial boogeyman (your "algorithm") as I've seen you use several times as a general blanket statement on other people's reviews in an attempt to save face is pretty lame. You deleted my review, just own up to it. Which is why I will never use your site again. Want to be a magician and make this one star a five star? Reinstate my review. Your choice... EDIT 2: Apparently SJ felt the need to hide my review into a quote "less helpful" category including three others who all like myself, highlight the toxic behavior of said site. The only way you could find this category is if you already knew the title of review and knew what to look for. Evidently, SJ deems itself an authority on what's "helpful" and uses loose and subjective terminology ("inappropriate language", "bots", "scammers" "algorithm", etc) to justify it's rampant need to censor anyone who denotes biased and quite honestly, toxic behavior. Warning others of abusive behavior is apparently "less helpful" to SJ. Says a lot about them...