Excellent
Based on 684 reviews
SmartphonesPLUS4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SmartphonesPLUS is the fast and easy way to sell your phone, tablet, computer, smartwatch, and other electronics online. You can also shop certified pre-owned tech on their online store.Founded by three brothers from Iowa, SmartphonesPLUS was built on the idea that selling used devices should be simple. Customers can get an instant quote, ship their device for free, and get paid once it’s processed.
SmartphonesPLUS (smartphonesplus.com) has 684 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 610 reviews with 5 stars · Clear filters
efren H.
Very Nice and very good work
Reply from SmartphonesPLUSOct 28, 2024
Hi Efren, Thank you for your kind words! We're glad to hear you were pleased with our work. Your support means a lot to us, and we look forward to assisting you again in the future! Thanks! SmartphonesPLUS Support Team
Rob S.
Quick payment and exceeded the buy back price of other competitors. They were also quick to respond to my questions. Will do business with them again and recommend them.
Reply from SmartphonesPLUSOct 28, 2024
Hi Rob, Thank you for the fantastic review! We’re so glad to hear that our quick payment and competitive buyback price exceeded your expectations. Our team is always here to help, and we appreciate your kind words about our responsiveness. We look forward to doing business with you again and truly appreciate your recommendation! Thanks! SmartphonesPLUS Support Team
Jennifer C.
I've used this company twice and have never had a problem with them. The only problem is that there isn't a way to get a quote for a network locked phone. I sent a network locked phone in to the company and they gave me a quote that was $12 less due to it being network locked. That's no problem as I knew that money would be taken off due to the phone being locked. I thought that the offer was still very fair. It can be hard to find a company that'll pay for network locked phones. I've sent in two phones and both were inspected and payment was sent within 3 days of them receiving the phone. I will always turn to this company due to they're fairness,ease of use, and timely payments
Reply from SmartphonesPLUSOct 28, 2024
Hi Jennifer, Thank you for your detailed review! We’re so glad to hear that you’ve had positive experiences with us and found our pricing fair, even for network locked phones. We appreciate your understanding regarding the adjusted quote, and your feedback about having a clearer quoting process for locked devices is invaluable as we continually work to improve. It's great to know that our quick inspections and timely payments have made the process easy for you. We truly value your trust and look forward to assisting you with any future devices! Thanks! SmartphonesPLUS Support Team
Stephen S.
Great company. Shipped the packing material to me right away; the materials did not have a lot of bubble wrap so you will need to ensure you have something to pad your product to ensure it does not get damaged. The company made payment easy and paid me the price they listed on the website. Thank you!
Reply from SmartphonesPLUSOct 31, 2024
Hi Stephen, Thank you for the thoughtful review! We're glad to hear that the shipping process was smooth and that you received the exact payment as listed on our site. We appreciate the feedback on the packing materials—we’ll keep it in mind to make sure everything is secure for our customers’ devices. Thanks for choosing us, and don’t hesitate to reach out if you need anything in the future! Have a great day! SmartphonesPLUS Support Team
JEFF
The process went smoothly and was timely . I might have gotten a higher payout somewhere else , but with more effort . My time has value . This is a valuable and smooth process .
Reply from SmartphonesPLUSOct 31, 2024
Hi Jeff, Thank you for sharing your experience! We're so pleased to hear the process was smooth and efficient. We understand that your time is valuable, and we’re glad we could offer a quick, hassle-free way to trade in your device. If you ever need us again, we’ll be here to make things just as easy! Have a great day! SmartphonesPLUS Support Team
Blanca C.
This was my first time using SmartphonesPLUS and I’m ecstatic about the amazing, positive experience I had. I sold my Apple Watch and AirPods Pro to them and I received 100% of the price they quoted me up front. Furthermore, their customer service people kept me appraised during every step of the process and they answered my emails within minutes. I received a fast electronic payment the day after they received and inspected my items and like I said, they honored the up-front quote they gave me, which it’s hard to find in their industry. In my opinion they are a very honest company and I highly recommend them to anyone. As a matter of fact I’m about to sell other devices to them. Excellent, honest, fast service!
Reply from SmartphonesPLUSNov 5, 2024
Hi Blanca! Thank you so much for your glowing review! It’s great to know that our team provided the service that met your expectations. We understand that integrity is key in this industry to build trust with our customers. Your kind words about our customer service and honesty mean the world to us! We can’t wait to assist you with your other devices. If you have any questions, just let us know! Thanks again for your recommendation! Best, The SmartphonesPLUS Team
Heather G.
Fast turn around time on order.Great communication
Reply from SmartphonesPLUSNov 5, 2024
Hi Heather! Thank you for your feedback! We’re glad to hear you experienced fast turnaround times and great communication. We appreciate your support and look forward to serving you again! Best, The SmartphonesPLUS Team
Matthew K.
Fair price, easy to use web site. Fast payment
Reply from SmartphonesPLUSJun 10, 2025
Hi Matthew, that's fantastic to hear! We're thrilled you found our price fair, our website easy to use, and our payment fast. Thanks so much for the excellent feedback! Let us know if we can help with any other trade-ins.
