SmileactivesReviews of smileactives.com

Reply from SmileactivesJul 6, 2026

We’re very sorry to hear about your experience, Monica. Your health and safety are our top priorities, so we recommend discontinuing use of the product immediately. We would appreciate the opportunity to connect with you so we can better understand the situation and assist you further. Please contact our Customer Care team at 1-800-207-8952, or chat with us at smileactives.com so we can support you directly and make this right.

Reply from SmileactivesJul 6, 2026

We’re sorry to hear the product didn’t meet your expectations, Kara. We want every customer to feel confident in their Smileactives experience, and we understand how frustrating account access issues can be. Upon reviewing your account, we can confirm that your subscription was canceled on July 3, 2026. If you have any further questions or need additional assistance, please contact our Customer Care team at 1‑800‑207‑8952, available daily from 7:00 AM to 10:00 PM EST.

Reply from SmileactivesJul 4, 2026

Thank you for taking the time to share your feedback, Thomas. We’re truly sorry for the frustration you experienced during your recent interaction with our team. Your experience does not reflect the standard of service we aim to provide. To clarify our process, customers are always able to cancel their subscription at any time. However, if an order has already entered the shipping stage—once a package is in transit, we’re unable to stop the shipment. However, the subscription itself can still be canceled to prevent future orders. And our products are covered 60 DAY MONEY BACK GUARANTEE wherein you can use the product or try the product, see how it works and if you are really not satisfied with the results, you can return the product and you will be refunded with the full purchase price less shipping and handling. Your experience matters to us, and we’ll use your feedback to ensure our representatives provide clear, accurate information moving forward.

Reply from SmileactivesJul 1, 2026

We are deeply sorry for the confusion and poor experience you had when trying to contact us, Sheena. Absolutely not the standard of service we want to provide. We want to sincerely apologize for any lack of clarity regarding our ordering process. Our introductory kits includes a subscription program, where a new, full-size supply is automatically prepared and shipped to you after the initial trial period. We completely understand your frustration regarding the billing, and we want to ensure your account is handled exactly as you wish. Please note that we don't charge you the entire amount for the full-size kit all at once upon shipment. For your convenience, the total cost is broken down into a 3-month payment plan. We truly appreciate your feedback as it helps us improve how we communicate our subscription details to our customers. For further clarification and assistance, please reach us at 1‑800‑207‑8952. We are available daily from 7:00 AM to 10:00 PM, and we want to make sure your concern is fully resolved.

Reply from SmileactivesJun 30, 2026

We're sorry to hear about your experience, Leon. This is not the kind of experience we want for our customers. Your feedback matters, and we want to make things right for you as transparency is incredibly important to us. We’d love the opportunity to connect and help resolve this for you. Please don't hesitate to give us a call at 1‑800‑207‑8952. We are available daily from 7:00 AM to 10:00 PM.

Reply from SmileactivesJun 29, 2026

We're truly sorry to hear that you and your husband didn't see the brightening results you were hoping for, Karen. Results can differ from person to person based on individual smile conditions and how consistently the product is used. For the best outcome, please be sure to use the recommended amount of gel twice daily and brush for a full 2 minutes each time. Our Customer Care team would be happy to help. Kindly contact us at 1‑800‑207‑8952 between 7:00 AM and 10:00 PM daily so we can assist you directly.

Reply from SmileactivesJun 29, 2026

We're sorry to hear about your experience, Barb. We truly value customer feedback and want every customer to have a positive Smileactives experience. We'd appreciate the opportunity to better understand your concerns and assist further. Our Customer Care team would be happy to review your account, explain billing details, and help with any changes needed. Kindly contact us at 1‑800‑207‑8952, available 7:00 AM to 10:00 PM, so we can assist you directly.

Reply from SmileactivesJun 29, 2026

We’re sorry to hear you haven’t seen the results you were hoping for, Sean. We understand how this can be confusing. To clarify, the offer you purchased was an introductory shipment followed by future membership deliveries unless canceled, and we always encourage customers to review the checkout details. As for whitening results, they can vary from person to person based on individual smile conditions and consistent use. Our Customer Care team would be happy to review your account. Kindly contact us at 1‑800‑207‑8952, available 7:00 AM to 10:00 PM, so we can assist you directly.