Great
Based on 700 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
From scenic mountain vistas to secluded paradises, your Smoky Mountain vacation awaits! Colonial Properties Cabin and Resort Rentals offers affordable and luxurious cabin, chalet and condominium rentals in Gatlinburg and Pigeon Forge, Tennessee. With over 200 amazing vacation rentals, we have something to accommodate every need and budget. Our vacation rentals feature breathtaking Smoky Mountain views, bubbling outdoor hot tubs, fun-filled game rooms, soothing indoor jetted tubs, swimming pool access, Wifi Internet, crackling fireplaces and so much more! Contact us today to plan the perfect Great Smoky Mountain vacation getaway.
Colonial Properties Cabin & Resort Rentals (smokymtndreams.com) has 700 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
Showing 78 reviews with 1 star · Clear filters
Bennie
I had to cancel reservations not even 18 hours after I had made them due to health problems. They told me it would be $50.00 for fees, I told them to do what they had to do. They ended up taking $122.00 for fees, that is outrageous. I am going to make all kinds of bad reviews over this
Andrew
I went to rent a cabin and upon checkout this company added more than 50% of the list price in fees. $100 cleaning fee for having 2 dogs. Complete ripoff. If the place is considered pet friendly include pet cleaning fees in the list price. I will never use this pace again.
Jose
We made reservation in the Cabin call Comforts Me and when we arrive and went in the cabin was Filthy and cabin smell like mildew, Also check in time is at 4:00PM but you get charge for the whole day.Check out time is 11:00am. The office personal are very rude .STAY AWAY!!
Albert
Very professional. The only thing I was upset about was no discounts for booking on line or free room for staying at least 6 days. This was a practice in the past. I am a repeat customer for many years.
Krystee
disappointed that when we got here the jacuzzi did not work and neither did the cable. After multiple calls the second day they finally sent a maintenance person who did nothing. The jacuzzi and tv did not work the entire time and it's an over all dirty feel. The pillows are old and stink, blankets are old, dishes were dirty. I would never recommend this cabin. In addition ti not getting the amenities we paid for the cabin was not stocked well. There was not even salt and only two dishwatsher packets no sponge really nothing but dishes. Total bummer
Dania O.
This cabin is in dier need of an upgrade. The carpet is dirty and old. The rental cost for the cabin is outrageous considering the barhrooms are infested with mildew. The TV does not work and neither does the fireplace. Drawers are missing from three of the cabinets in the two rooms. There is not even one hair deyer or hanger in any closet. Do yourself a favor and run as far as you can from thid horrific place!
Timohy
Have tried to get information but have been rushed off the phone or blown off each time ive called.Id never do business with you ppl again.Being refused a refund because of a natural disaster completely beyond my control is ridiculously unacceptable.This matter WILL be resolved either in or out of court.
Inderjeet
I had to tow reservations. One for official outing and other for personal outing. Official booking 119570 went pretty well. Then i went ahead to make personal booking. While paying the site gave and error and i landed with a dead page. Returning back to start my personal booking all over again. Now what i see the same cabin is no longer available for my said dates. Had to settle for another cabin and went ahead to make a booking paying full n final for booking id 119573. Now starts the issue... In some moments i start getting emails. Confirmation that i booked 119570 (Official) Confirmation that i booked 119573 (Personal) - paid in full And to my surprize - another confirmation came with id 119570. Charged my card. Now this is the one which had a page crash during booking. No signature, no confirmation from site but in background somehow the system booked a cabin without giving me any confirmation page. Called the toll free number to try and see if this was some error email or was getting automatically cancelled. The gentleman on phone was very polite and made every possible attempt to be helpful. But he was helpless as this was automatically managed by some backend system. He assured me that he will pass this error details to finance/concerned departments but there was no assurance if what actions will happen on booking done in background without confirmation and signatures of mine (ie 119571) Now the family vacation of mine is getting converted to a nightmare of trying to sort out double bookings. The experience of ease and joy some how is getting to be not so much a pleasant experience.
Reply from Colonial Properties Cabin & Resort RentalsSep 13, 2016
We apologize for the inconvenience you experienced. We strive to ensure a pleasant booking experience for all of our guest. Unfortunately, server outages are out of our control. Thankfully, your original reservation went through on our end and the cabin you wanted was reserved in your name. Again, we apologize for the inconvenience and look forward to seeing you at check-in. I hope after speaking to member of our Management team all your concerns were addressed.
