SohnneReviews of sohnne.com

Reply from SohnneFeb 18, 2026

Hi, Grant, Thank you for sharing your feedback. Our team has already tried to contact you. We’d like to work with you to reach a fair resolution and make this right. Please reply to our message so we can confirm next steps and resolve this promptly. Best, Steve Sohnne team

Reply from SohnneDec 29, 2025

Hi DJV, Thank you for sharing this, and I’m truly sorry for the frustration and the delivery experience you described. We have been trying to reach you through direct, focused communication, and it’s unfortunate that there were misunderstandings along the way. At the moment, your item is still safely held at our warehouse, and it has not been abandoned or lost. Our team has already offered a solution designed to be as favorable to you as possible, and we want to get this resolved in a way that restores your confidence in Sohnne. Regarding Affirm, we understand the concern. Because Affirm is a third-party financing provider, their refund and timeline policies are handled directly by them, and we don’t have the ability to change those terms. The best path is to contact Affirm support so they can advise the options available on their side. Please reply to the most recent email from our team so we can confirm your preferred resolution and schedule everything properly. We want to make sure this ends with you taken care of and satisfied. Sincerely, Sohnne Support Team

Reply from SohnneDec 1, 2025

Hi Will, Thank you for taking the time to share your experience. Your feedback is valuable to us, and it helps future customers understand how seriously we take every concern. For everyone reading, we would like to clarify that the issue mentioned here has already been fully resolved. Once we were informed of the situation, our support team handled it promptly, verified the delivery details with the carrier, and worked closely with Will to ensure a clear and complete resolution. Even though the problem originated from an unsecured mailroom and circumstances outside our control, we still took responsibility by offering guidance, follow-up, and solutions until everything was settled. It is also possible that the review simply has not been updated after the case was resolved. That is entirely understandable, and we fully respect Will’s right to share his thoughts and experiences. Every customer has the freedom to express their opinion, and we value that. What matters most is that our team acted quickly, communicated transparently, and made sure the situation was taken care of from start to finish. We remain committed to providing attentive service, thoughtful follow-through, and real support whenever unexpected issues arise. Will, if you ever need anything further or would like additional assistance, our team is always here to help. Best, Sohnne Team

Reply from SohnneDec 1, 2025

Hi Sharon, Thank you for sharing your experience. We appreciate every piece of feedback because it gives us the opportunity to clarify the full picture for future customers. The chair you ordered is part of our curated collection that requires a careful production process and precise craftsmanship. These pieces are made in limited batches, which is why the estimated time frame is set between 6 and 8 weeks. When you are looking forward to a truly well-made piece of furniture, the waiting period often becomes part of the value, because the final result reflects the quality behind it. Regarding your request to cancel or change the color, your order had already moved into the final production stage. At that point, materials, color selections, and scheduling were already secured with the manufacturer, which made adjustments no longer possible. We understand how disappointing that can feel, and it is never our intention for any customer to feel unsupported. For readers, it is important to know that our service team works every day to communicate clearly, guide customers through each step, and provide consistent follow-through. Many of our customers enjoy a smooth and satisfying experience, and we are committed to making sure that continues. Sharon, if you would like us to review your case again or explore any additional solutions, we are more than willing to help. Customer satisfaction is something we take seriously, and we are always here to listen. Best, Sohnne team

Reply from SohnneDec 1, 2025

Hi Francesca, Thank you for sharing your experience. We want to address this openly so readers understand what actually happened and how our team handled your case. Accusations of being a scam are understandably painful for us, especially when the product has already been delivered and the issue that occurred was related to a carrier handling error, not an intentional act on our part. You did receive the items, and when the courier mishandled the delivery and sent incorrect boxes, we immediately initiated a reshipment to correct the mistake. Our team followed the proper process to ensure you would receive the item you originally ordered. We understand that dealing with shipping errors can be incredibly frustrating, and we never want any customer to feel left without support. While it is completely your right to express your opinion and share your review, we also want readers to know that we did not abandon communication and that corrective action was taken as soon as the situation was verified. For anyone reading, our priority has always been to resolve issues fairly and ensure that customers walk away satisfied, even when the problem originates from the shipping partner rather than from us directly. We are committed to making things right on every case, including this one. Francesca, if there is anything more we can do to assist or if you would like us to follow up further, we are here to help. Your satisfaction matters, and we want to ensure you feel supported on every side. Best, Sohnne team

Reply from SohnneDec 1, 2025

Hi Alan, Thank you for taking the time to share your experience. We appreciate the opportunity to address this clearly so readers can understand the reality behind the situation. First, the accusation of being a scam is something we take seriously, because Sohnne is a family-run company built on trust. If we were engaging in anything dishonest, we would not be here serving customers every day, providing support, and continually improving our processes. Our products are shipped directly from our production facilities, not from random third-party sellers. Dropshipping is not part of our business model and is far from anything we practice or believe in. Regarding your order, our team has been in ongoing communication with you to resolve the issues you reported. Replacement options and solutions were provided as part of our commitment to making sure customers receive the correct product and a satisfactory experience. We want readers to know that the matter has already been addressed and steps have been taken to assist you properly. For anyone reading this, please know that we stand behind our products and we stand behind our customers. When concerns arise, we take action, we follow up, and we do our best to make things right. One review does not define the entire customer journey, but every review is a chance for us to show our integrity and dedication. Alan, if there is anything further you would like us to check or any additional support you need, our team is always here and ready to assist. Best, Sohnne team

Reply from SohnneDec 1, 2025

Hi Beterviz, Thank you for posting your review. We want to clarify this for anyone reading, because this situation has been confusing from the beginning. The name provided in this review does not appear in our customer or vendor records, and we have never been able to match this case to any service provider we have worked with. For that reason, we immediately submitted a request for verification to Trustpilot. They have been investigating the authenticity of this review for several months now, and as of today, the process is still ongoing. It has been so long that even new seasons of popular shows have come out in the meantime, yet the investigation remains unresolved. Still, we respect the review being posted here and understand that platforms need time to complete their checks. For readers, we want to make this very clear. If a complaint truly comes from one of our customers or partners, we always respond, and we always make sure the issue is handled properly. That is our responsibility and our standard. If this review does belong to a real client and there has been a misunderstanding somewhere along the way, we welcome direct contact so we can resolve it immediately and professionally. Our commitment remains the same. Every genuine concern deserves a genuine solution. Best, Sohnne team

Reply from SohnneDec 15, 2025

Hi Pdk, Thank you for taking the time to share your experience. We’re truly sorry to hear that your order did not meet expectations—especially regarding delivery timelines, packaging condition, product quality, and communication. This is not the standard we aim for. Our team has made multiple attempts to reach you to resolve the situation and we appreciate your patience throughout the process. For us, the most important thing isn’t the review itself, but your satisfaction as a customer. Your feedback has been shared internally and is being used to improve our quality checks and support processes moving forward. Best, Adam Sohnne team