Soka HomeReviews of sokahome.com

Reply from Soka HomeOct 22, 2024

We’re sorry to hear about your experience and understand your frustration. To assist you better, we encourage customers to provide specific details about their purchase so we can address any concerns directly. Our commitment is to ensure satisfaction, and we’d appreciate the opportunity to resolve this matter. Please reach out to us with your order information.

Reply from Soka HomeAug 8, 2024

Dear Customer, I sincerely apologize for the delay in the delivery of your sofa. I understand how frustrating this situation must be, and I deeply regret the inconvenience caused. We had initially informed you that the sofa would arrive at our warehouse by July 22. We placed the order with Metro on July 30, and based on the logistics details from the website, the revised delivery date is now August 8. Unfortunately, unforeseen delays have affected the shipping schedule. Please rest assured that we are closely monitoring the situation and are doing everything possible to expedite the delivery. Your satisfaction is our priority, and we truly appreciate your patience and understanding during this time. If you have any further questions or concerns, please feel free to reach out to us. We are here to assist you. Thank you for your understanding. Best regards, SokaHome

Reply from Soka HomeJun 12, 2024

Dear Valued Customer, Thank you for sharing your feedback. We sincerely apologize for any inconvenience caused by the delivery time and the refund process. Upon receiving your order, we immediately arranged for our warehouse to prepare the items. However, due to the high demand for our sofas, it took some time to restock. We completely understand your concern regarding the delivery timeline and have worked diligently to meet your expectations. When you requested to cancel the order, we actively communicated with you, attempting to retain your order by offering a gift and cash compensation. We hoped these gestures might persuade you to reconsider since finding a sofa you like can be challenging. Our primary goal was to provide you with a satisfactory product. This retention process took some time, as we were keen to explore all options to resolve the issue to your satisfaction. After discussing several offers, you decided to proceed with the cancellation, which we respected and acted upon immediately. We then initiated the order cancellation process, which also required some time to complete. Throughout our communication, we carefully considered your requests and, after consulting with our company, found that we were unable to meet all of them. We apologize for the wait and greatly appreciate your understanding. Following our final discussions and being unable to reach a mutual agreement, we proceeded with the refund. Once the refund was arranged, the bank needed additional time to process the transaction. We regret the lengthy overall process and the inconvenience it caused. Throughout this time, we were committed to actively assisting you and addressing your concerns. We are deeply sorry for any disruption caused and appreciate your patience and understanding during this time. Best regards,

Reply from Soka HomeMay 6, 2024

I'm sorry to hear about your dissatisfaction. We have been working hard to resolve your issues during this period. Since you ordered a relatively lightweight chair, we generally do not provide white-glove service for this type of chair. Therefore, after obtaining your consent, we promptly refunded your white-glove service fee and committed to sending staff to assemble the chair for you free of charge. Under these conditions, we also waived the $99 shipping fee for you. As for your complaint about the slow refund process, we processed the refund promptly after you requested the cancellation of the order. However, to ensure the security of the transaction and due to the processing time required by banks, it may have taken some time for the refund to be credited to your account. We apologize for any inconvenience this may have caused you, and we wish you a wonderful day.

Reply from Soka HomeMar 4, 2024

At Soka Home, we are more than just a furniture store; we are the place to realize your dream home. You purchased your empress Beige sectional on December 7, 2023 for a discounted price of $3200, and you're returning it because it's not as soft as you expected. We understand and respect each customer's unique sense of comfort and beauty. While we know you preferred the softness, our return policy states that a preference for comfort alone is not a product quality issue for returns. Nonetheless, our customer service team remains committed to resolving any post-sale issues in a timely manner. As part of our commitment to your satisfaction, we offer return options: including the standard $605 restocking fee and a 10% deduction on the total price of the sofa ($3,269.50 - $199 White Glove Fee = $3,070.50 $3,070.5*0.1 = $307.05), so the total cost of the return is $912.05. In order to expedite the return process and ensure a seamless experience for you, we are willing to cover $100 of these return fees and the final logistics of the packaging, even if you are unable to provide the original packaging in a timely manner. Soka Home's goal is to make your experience as pleasant and hassle-free as possible. If you are still confused by any aspect of the process, please feel free to contact us and we appreciate your understanding and patience.