Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Solawave
Solawave is a skincare technology company based in Los Angeles, California. We’re a team of entrepreneurs, engineers, and skincare aficionados on a mission to make science-backed skincare accessible to everyone.At Solawave, we believe the skincare industry is too focused on so-called flaws and imperfections. Skincare shouldn’t be about disparagement. Each one of us is navigating our skincare journey with our unique aspirations.To help you achieve whatever your goals may be, we believe every single person has the right to high-quality skincare. Our patented skincare technology, designed for all genders, ages, and skin types, helps you achieve smooth, radiant skin while maintaining natural beauty.
Solawave Inc. (solawave.co) has 141 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
I am writing this in the hope of a response from the company. I bought the product a little while ago and hadn't got around to trying to use it until this last week. I watched the video-hold the power button for 2 seconds. Except mine has no power button!
Reply from Solawave Inc.Dec 18, 2024
Hi, it sounds like you've purchased our original Wand model which is smart-touch activated when in contact with hydrated skin. You can view tutorials for this model on our website, but we would love to help you personally and provide some tips for usage. Unfortunately we can't find your order information or any messages from you. Please contact our support team at [email protected] so we can help! We look forward to hearing from you.
RO
Rebecca O.
Item didn’t arrive and no refund has been issued
I placed my order on the 14th November and my item still hasn’t arrived! I have contacted customer service several times, only to be given tracking numbers that don’t work. I have since asked for a refund but no one is getting back to me about that.
I have lost all confidence in this company. I will be seeking advice from Trading Standards and will also speak to my bank to escalate the case. All the one star reviews are spot on. If you’re thinking of placing an order, I would think again!
Reply from Solawave Inc.Dec 7, 2024
We apologize for the shipping delays and slower response times during the busy holiday season. We completely understand it's been a frustrating experience not having consistent updates on your order, or working tracking links. We're so sorry about that. Our team may have taken a little longer to respond, but we were able to process a full refund for you. We greatly appreciate your interest in Solawave!
LB
Louise B.
placed an order with Solawave on…
placed an order with Solawave on November 24, 2024, and was informed that it was being dispatched. However, my experience since then has been highly frustrating. Despite numerous emails, I received conflicting updates from the company. One representative assured me the order was sent, while another claimed it hadn’t been dispatched yet. Meanwhile, DHL tracking indicated the package was being processed, adding to the confusion.
I emphasized that the item was a gift needed by a specific date, but it never arrived on time. I requested a full refund, only to be offered a partial refund, which I found unacceptable given the circumstances. Eventually, someone promised to send a replacement and issue a full refund. However, tracking information remained unclear, and the replacement seemed to be mishandled as well. I later received another notification stating the order was returned, which contradicted earlier claims.
The inconsistent communication, lack of accountability, and conflicting information from various representatives suggest a lack of coordination within the company. This experience has left me with no confidence in Solawave’s ability to fulfill orders reliably. I would not recommend this company to others based on my experience.
Reply from Solawave Inc.Dec 11, 2024
We are truly sorry that your experience fell short of expectations and appreciate the opportunity to clarify and address the issues raised.
The standard shipping option you selected during checkout indicated shipping time of 6–8 business days. We also note in our FAQs 1-2 days for order processing prior to shipment. Unfortunately, this means that meeting your original request for delivery that Friday—within 5 business days from when you ordered—was not possible. We take responsibility for not reminding you of this timeframe when you first contacted us and apologize for any inconvenience caused, as we know this was intended as a gift.
After carefully reviewing all communications, we can confirm that we offered a replacement if your order was verified as lost in transit. Since it wasn’t yet overdue based on the standard shipping timeframe it was not lost in transit, however, you requested a full refund, which we then issued. This action automatically triggers a return-to-sender request for the shipment, though packages may occasionally still get delivered. In such cases, we advised that you could keep the original shipped order if it did deliver to you, but a replacement in addition to a refund was not offered or promised, and no replacement was processed following your refund choice.
We sincerely apologize for any confusion caused by the communication discrepancies you encountered. We recognize that receiving conflicting updates and unclear tracking information was frustrating and undermined your confidence in us. We regret that this experience did not reflect our commitment to excellence. This is not the level of service we strive to provide, and your feedback has been shared with our team to improve our processes moving forward.
SS
Ss
I bought 2 wands that I used 4ish…
I bought 2 wands that I used 4ish times. They are both now not working. The “warranty” period has conveniently closed but they said for $89 I can have a new wand. Clearly not going to put more money into this company. What a scam
Reply from Solawave Inc.May 14, 2024
We're so sorry to hear about your wands and would love to follow up with you. Please email us at [email protected] so we can help!
CP
Claire P.
Beware hidden UK shipping costs
Solawave's UK site is not in fact based in the UK so, despite the abundant number of emails about their Black Friday offers, when reached checkout suddenly found circa £90 added on for 'shipping'.
Love the wand and indeed the serums that go along with it. Sadly, can't now buy direct from Solawave if they're going to add on extortionate shipping which they then say covers shipping & customs to the UK.
Great products, sadly no UK presence.
PA
Patricia
Other than to improve circulation
Other than to improve circulation, there is little benefit to the anti-aging claims of this product. It stopped working just after the warranty expired.
CH
Chri
Scam product
No customer service, no answer to technical questions. I doubt they have galvanic or microcurrent, as I have other devices that does so and solawave is nothing like them. No refund has been issued. Do not buy, scam
CR
CR
Unethical business practices and poor customer service
I purchased a solawave wand in October 2022. After 4 weeks, no visible results. I thought that maybe my skin needed more time to show the benefits but after 6-7 weeks, the wand stopped working altogether, even after a full nights charge. I reached out to the company to initiate an RMA. No phone number to contact, just an email. After nearly 20 days from initially reaching out to them, still no response. I dispute the charge with my credit card company. Solawave then returned my email the next business day and provided me with a return label. I placed the defective product in the mail the following day and tracking shows they received it the next day after that. They continue to reach out to me to ask me to withdraw my dispute in order to issue a refund. I said just acknowledge receipt of the defective product with the credit card company and allow them to close the case. After the time frame to respond to the dispute, they refused to issue a refund with my credit card company and the conditional credit was reversed. I provided further evidence that I’m no longer in possession of the defective product and that I shouldn’t be responsible for the charge. So my CC company appeals the decision and continues to fight on my behalf. After the allotted time to further investigate, Solawave still refused to refund even though I no longer have their defective and ineffective product. I called my CC company and they issued me the refund because of my longstanding business with them. My CC company will now pursue getting their refund but without my involvement. Bottom line, Solawave has very poor customer service and unethical business practices. DO NOT BUY FROM SOLAWAVE.
