Great
Based on 141 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Solawave is a skincare technology company based in Los Angeles, California. We’re a team of entrepreneurs, engineers, and skincare aficionados on a mission to make science-backed skincare accessible to everyone.At Solawave, we believe the skincare industry is too focused on so-called flaws and imperfections. Skincare shouldn’t be about disparagement. Each one of us is navigating our skincare journey with our unique aspirations.To help you achieve whatever your goals may be, we believe every single person has the right to high-quality skincare. Our patented skincare technology, designed for all genders, ages, and skin types, helps you achieve smooth, radiant skin while maintaining natural beauty.
Solawave Inc. (solawave.co) has 141 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
Showing 107 reviews with 5 stars · Clear filters
Lauren W.
So few companies have any customer service anymore. Solawave has gone above and beyond to help me with a lost package. Definitely feel confident about the amount of money I spent with them knowing they stand behind their product.
Brittany C.
Their customer support is amazing and so fast! I love my product but had to return one thing and they were on it
Mia V.
I looove my red light therapy neck & chest mask from Solawave. I bought in in August 2025 specifically for my wedding in early October. It definitely made a difference on my neck! My wedding dress was strapless and showed a lot of skin but I wasn't afraid (which is saying a lot at 60!) Oh and their customer service is GREAT! The cord frayed/split and they are sending me a replacement. Big shout out to Mary, the rep who called me about my replacement order - so very friendly and helpful !
Natalia
I’ve had 2 masks and this by far is the one I would recommend~Great Results!
Anne L.
My Solawave neck and chest device began flickering, and eventually, the lights wouldn’t stay on unless I held the cord in just the right position. Unfortunately, due to a medical emergency in my family, I missed the warranty deadline for repair or replacement. I decided to reach out to customer service anyway to explain my situation. I was immediately contacted by Jonathan, who was understanding, professional, and thorough. He guided me through verifying my product and submitting the required photos and documentation. Jonathan went above and beyond to help, and thanks to his efforts, Solawave determined to replace my device. I’m beyond grateful — and thrilled that I can continue using my Solawave product. I own several others, and this experience reassures me that Solawave truly stands behind its products and empowers its team to deliver exceptional customer service. With sincere appreciation, Anne L.
Susan M.
I had a product issue and Luke went above and beyond to solve it for me. Thank you Luke and the Solawave team!!!! I will continue to be a loyal support and let my friends know of the outstanding customer support I received from Luke and the company!!!!!
BC
Excellent proactive customer service that reached out to check that my shipping address was correct before they sent my purchase. Excited to try the mask. I’ve had the wand for a year and love it.
Mira B.
Shipping was great. The mask arrived on time and nicely packaged. My only problem was charging it. I followed the instructions to a *T. The charger charged but when I plugged in the mask to the charger and pushed the button, nothing. I had a feeling it was a simple fix but I was very frustrated bc it’s a high end, expensive item. I emailed the company and they responded within minutes and arranged for a representative to call me back. She was able to trouble shoot the problem—it’s comical bc I did everything right—except all I needed to do was hold the button for 3-5 seconds and *then* the mask lit up. They have a year warranty..hopefully it will help with my skin.
