The Solid Wood Cabinet Co.Reviews of solidwoodcabinets.com

We order our cabinets April 2017, we were told cabinets would arrived June 2017. Its now October 2017 and we are missing parts!!! The "customer service reps" don't even bother to call to let us know whats going on, we have to call them and that's when we find out our missing parts are yet once more delayed. We have been given 9 different dates! NINE! Will NEVER buy from this company again or refer anyone. They are quick to take thousands of dollars from you and after you paid, they completely don't care about you as a customer. Save yourself all of the aggravation and headaches and DO NOT buy from this unprofessional, unethical company.

Incomplete shipment TWICE!!!! Twice now they have sent me an incomplete order. Each time they left out the refrigerator side panel and without that I can't get a template for my granite. I still have to wait for it and It's pushed back by kitchen remodel at LEAST 14 days. Maybe more. And their customer service sucks. No help at all.They tell you what you want to hear and then they don't deliver (obviously). I wouldn't recommend this company to my worst enemies. Solid Wood Cabinets is a horrid company.

Well, if you want to wait for all of your cabinets to be delivered over the course of 2+ months then, this is the place to purchase your cabinets. Where to begin… My wife and I placed our order to purchase $14,000 worth of cabinets and $5,000 towards granite counter-tops back in the middle of February 2017 and was told when we are ready for the cabinets to be delivered, it will take 4 to 7 days for the cabinets to be put together and delivered. When we finally got things ready for our kitchen renovation, I put the call in and was told that the cabinets will be delivered on March 17th. The day before, I got a call and was informed that the two wine racks that were a part of my order, were on back-order and will take another 4 weeks for them to be ready and delivered. The cabinets were delivered and overall, everything looked good but there were a couple dings, scratches, etc which I guess can be expected. I called SolidWoodCabinets and a rep (Pat – who was really the only person who seemed to know what she was doing) worked with me to replace the items that were damaged. After a couple of weeks, I checked in with them to find out if there was any news regarding the wine racks and was informed there were no updates…a couple more weeks went by and I checked again and still nothing. Now almost a month has passed so I decided to reach out to the Manager (Mike Schroeder) at the Woodbridge store where I purchased the cabinets and it took several calls for me to actually talk with this guy (he never returned my first couple of calls). I told him what was going on and he said he will take care of the wine racks and get back to me. Little did I know that would be the last time I talked to him even though I called and left a couple of voicemail's and left a few messages with whomever picked up the phone (not Mike of course) at the store. Even emailed him a few times but got but no response. Great customer service, right? So at this point I was able to speak with someone higher up and voiced my frustrations and concerns and was told that she would look into it. Now it is early May (a month and a half since the cabinets were delivered) and I’m still waiting on wine racks so after asking what can be done on their end to possibly get some money back, the response I get is that they don’t do refunds but she will see what they can do. A couple days went by and I get a call back and she says they will make an exception this one time by refunding me the cost of one (1) wine rack…which runs around $150. How great is that? I paid $19,000 in total and it is taking 2 months for them to complete the delivery of what I ordered but they will take care of the cost of one wine rack which is not even a 1% refund of the total order (it is actually 0.7%). So to make a long story short (I know, too late!), I finally got the wine racks on May 26! That only took 70 days and to compensate me for that time, they gave me less than 1% back for taking so long. And I would be doing a disservice to not mention that my in-laws (who purchased cabinets at the same time I did) are having even more problems than I did…items are missing and back-ordered and they have no idea when everything will be delivered. It I late June and to be honest I forgot about this whole situation and am just enjoying my finished kitchen but out of the blue, I get an email from Mike! He writes: “Hi Chris, I was just looking over my notes. Did you ever receive your wine rack or an update on when to expect it? Thanks, Mike.” The freaking nerve of this guy!!! He can’t call or email me back but was looking at his notes and was asking me if I received my wine racks. Well, let’s just say I sent him a not-so-nice reply and it was because of that email that I am writing this review. So…to end my review I can say with absolute certainty that I will never be stepping into one of their showrooms again nor will I recommend them to anyone and in fact, I will go out of my way and tell you and anyone else to stay away from this place. Please, keep your sanity and stay away from SolidWoodCabinets.com!!

I want the owner of this company to contact me.

I could go through a big long story but here is the short version. They sent me out scratched cabinets that were marked up and scratched. They even had touch up marker on them. They then offered to replace them. I reluctantly agreed. When they realized that I was going to hold them to the quality standard that they advertised the CEO Steve Newton called me and said that they weren't going to be ablate send me cab net that did not have touch marker on them. That's like buying a brand new car with touch up paint on it. Normally don't write review but I don't want this to happen to anyone else.

It's been 4 months trying to resolve the issue. Highly incompetent staff, not customer friendly at all, lack customer service attitude. Missing drawer fronts, shelves, doors. Still not sent , unable to complete my project. Parts were broken, not labeled. Company doesn't have the attitude to resolve problems. They should just close their doors forever so that innocent customers like us are not tortured investing a lot with them. Complete rip off Please see reviews from other customers who are experiencing similar issues as me. None of the missing items have been provided to date. I have called your office several times asking for an update on when the missing items will be sent but there has been no response. In fact the only information you have on file is my contractor's and you have called him and spoken to him and have received the same response. The parts are missing. Your office called me to get my home address which I provided but still haven't seen the face of the missing parts. You have kept an extensive record of misinformation from your sales team. What we were promised and signed for is still not delivered completely and your office refuses to respond to my inquiries. As mentioned you are more than welcome to stop by and see the incomplete cabinets any time but your office doesn't seem to want to resolve this issue. The dispute is not failed, very much valid and is still on going. We have done upgrades worth $150k but this such a small portion of our upgrade has given us the utmost grief, with countless hours wasted explaining to your team in emails and over the phone on what is missing, but to no avail.

Still trying to resolve our (more than 20 K) investment. I am so sick and tiered of trying to get what we were sold NOT WHAT THEY FEEL LIKE WE SHOULD BE WILLING TO ACCEPT!!!!!!! The latest is we were sold (NOT GIVEN) for them in order for me to remove my HONEST review two pieces of 1/4" plywood for $$$ 483.00 yea that is not a misprint 4 FOUR HUNDRED AND 83 EIGHTY THREE DOLLARS and that was at thier gracious discount 50% off . So without the discount it would be 9 NINE HUNDRED AND 66 SIXTY SIX DOLLARS. If you are not familiar with plywood pricing PLEASE take a look at some . The highest I found for one side with a CHEAP coating 1/4" plywood is about $90 with shipping. Will never mind the price. After we recieved the 2 pieces of plywood all wrapped in shipping papper we didn't open it to look. BIGG MISTAKE It is the wrong plywood the correct type has a bead every 2 inches , they sent plain plywood and now refuse to correct it. They flat out refuse because they feel that we should be happy with what they sent.......... DO NOT EVER WANT ANYONE TO HAVE THIS KIND OF BUYING EXPERIENCE. I'm going to LOWES it's closer and have no problems there!!!!!!!!

Design tech made mistakes. Missing hardware. Restock fee is 25% of cabinet price. Customer support will not help. After some research i found that the Better Business Bureau noted a very high number of complaints. If you visit the warehouse you will see the amount of returns.