SoloReviews of solosuit.com

Reply from SoloJun 17, 2025

Hi Lisa, We've been unable to locate your order with the information provided. We also requested additional details through Trustpilot, but didn't receive a response. We'd love to be able to learn from your experience. Please contact us at [email protected] with your order number or email address so we can dig in. We wish you the best with the rest of your case.

Reply from SoloMay 26, 2025

Thank you for the feedback, Stacey. We apologize for the frustration and inconvenience you experienced using SoloSuit. After reviewing the timeline of your case, it's clear that you made every effort to provide the correct documents and follow our guidance. Despite this, due to a mistake on our end, we repeatedly failed to recognize your corrected upload and mistakenly assumed the documents were incomplete. This led to multiple unnecessary requests and, unfortunately, a frustrating and time-consuming trip to the courthouse for you. In response to this, we have taken steps internally to improve our document review process, improvements that in the future will avoid the mistakes you experienced with your order. We understand how stressful legal matters can be, and we regret that our process added to that stress rather than helping to alleviate it. You deserved better communication and more careful attention from us. We have issued a full refund for your purchase, which was processed on May 14, 2025. Again, we're truly sorry for the trouble this caused. If you have any additional questions or concerns, please feel free to email us at [email protected]—we’re here to help. Wishing you all the best with your case and moving forward.

Reply from SoloApr 17, 2025

Angel, thank you so much for your feedback. We have issued a refund to make things right, and we apologize for any inconvenience this may have caused in your case. Upon further investigation, it looks like the Answer sent to the court was not delivered due to an error in the USPS process. We would have resent the Answer at no additional cost, but when you contacted us to tell us you filed the document yourself, we moved forward with the refund instead. We really appreciate you taking the time to leave feedback. We have notified our tech team about the issues with the incomplete form and will investigate to determine if it was a software bug. Your feedback is helping us improve our services, and we reiterate how much we appreciate your transparency. Good luck with the rest of your case. Solo is rooting for you. If you have any other questions, please contact us at [email protected]

Reply from SoloApr 14, 2025

Thank you for your feedback, Diane. We are continuously looking for ways to improve our services. Based on your order history the court docket, it looks like you purchased the Debt Answer Premium Package on March 27. After an attorney review, we sent the document with expedited shipping to the court. The court received and filed the document on April 2, just days after your purchase. The successful filing of your Answer prevented a default judgment in the case, giving you time to work out a potential settlement or legal defense. It looks like the case ultimately ended in a judgment after several months. We know this is frustrating for the case to not end in your favor, but please note that we cannot guarantee your case outcome. We can, however, guarantee the timely filing of your Answer to help block a default judgment and help get you on track to work out other options in the case, such as settlement. Thanks again for your feedback, and we're sorry again that the case did not end in your favor.

Reply from SoloApr 14, 2025

Thanks for your feedback, Jordan. It looks like you used our free SoloSettle app to send an offer to settle your debt and your creditor never responded. From our chat history, I see that you contacted our support team via live chat, to which we replied explaining that the creditor had not responded and to try sending another offer. We did not charge you for using SoloSettle to start negotiations, as we guarantee that customers will only be charged if they reach a successful settlement. We appreciate you giving feedback about our communications, and we are currently taking action to improve our customer experience through quick and clear communication. Thanks to you, we will continuously work to improve the experience for our customers. Thanks again, and good luck with your case. Solo is rooting for you!

Reply from SoloApr 14, 2025

We appreciate your feedback, Tamika. We want to make things right. Our customer support representative tried to help you get access to your Motion to Compel Arbitration document, but from your review, it sounds like you were never able to access it. Please contact us at [email protected] so we can issue a refund upon your request or otherwise help you get access to your document. As mentioned above, we want to make things right and help as much as possible. Thanks again for your feedback. Please reach out with a refund request so we can move forward with the refund process.