Solvusoft CorporationReviews of solvusoft.com

Reply from Solvusoft CorporationFeb 5, 2019

Hi Anthony, We had some customer service problems over the holidays, with our customer service manager quitting without my knowledge. We ended up having thousands of unanswered customer service tickets and voicemails due to the unknown abandonment of this employee. Since we are small company, we only had one customer service officer, so this create a myriad of headaches. We have now fixed the problem, and have hired a team of 24/7 agents to answer emails and chats, with 24 hour phone support coming at the end of next week (2/15/19). Please contact our support team at "[email protected]" or call us at +1-702-948-6578. If the agent is on the phone with another customer, he will return your call within 24 hours. Sincerely apologies for the problems encountered, and please feel free to reach out to us. Best, Jason G. President

Reply from Solvusoft CorporationFeb 5, 2019

Hi Jan, Please contact our customer service department for assistance; we are happy to help. We have a 90-day, no questions, money-back guarantee. Best, Jason G. President

Reply from Solvusoft CorporationFeb 5, 2019

Hi Rodion, As an AppEsteem Certified company and products, we have a strict set of guidelines for software design, transaction handling, and other customer protection measures that we adhere, including GDPR: https://customer.appesteem.com/certified?vendor=SOLVU https://customer.appesteem.com/home/appcertreqs From the download pages, to the shopping cart, it has been (and always will be) clearly stated that it is a subscription product, with clear disclaimers. For example on the product / download pages: https://www.solvusoft.com/en/winthruster/ "You are downloading trial software. The purchase of a one-year software subscription at the price of $39.95 USD is required to unlock all software features. Subscription auto-renews at the end of the term (Learn more). By clicking the "Start Download" button above and installing "Software", I acknowledge I have read and agree to the Solvusoft End User License Agreement and Privacy Policy." (for every applicable software title) ...and to address your claim that this wasn't present 3 years ago, let's explore that. Here's a snapshot of that page on our website from February 1st, 2016 on Archive.org: https://web.archive.org/web/20160119081937/http://www.solvusoft.com/en/winthruster/ Same subscription disclaimer above is present, correct? Also, in the shopping cart, in addition to a large, visible disclaimer on the right side explaining "Automatic Renewal Service Information", you have the ability to OPT-OUT of subscription: https://store.solvusoft.com/order/checkout.php?CLEAN_CART=ALL&PRODS=4689645%2C4549441%2C4548120&QTY=1%2C1%2C1&CROSS_SELL%5B4548120%5D=4689645&ORDERSTYLE=nLWo5ZWplHM%3D "[ X ] Enable auto-renewal for this order" Finally, you can at anytime login to your 2Checkout account (details provided in your series of order emails) to stop the subscription billing at any time. >>> The fact that payments do not require 3ds confirmation also a big shortcoming on their side. Apologies, but this is an inaccurate statement. All of the credit card transactions - handled by our fulfillment partner, 2Checkout - utilize every safety measure to prevent fraudulent translations. Please contact them for more information. In conclusion, it seems as though your problem lies with the fact you missed / failed to take the necessary steps to OPT-OUT of the software subscription, which every customer has the ability to do. That is not the fault of our company. Nearly all of our software is subscription-based in order for us to keep the lights on, and continue making our products better. We can't expect our staff to work for free, and I am sure you do not work for free in your career! :) Finally, we offer a 90-Day, no questions asked, money-back guarantee. You can always contact us to take advantage of it and get your money back. Thanks again for your time and consideration, and have a great day! Best, Jason G. President

Reply from Solvusoft CorporationFeb 5, 2019

Hi Wayne, Apologies for the poor experience with our previous customer support manager - he has now left the company. Please contact us anytime to reset your software keys, and we will also throw in a bonus software title for your troubles - [email protected] or 702-948-6578. Thank you and again, I am sorry for the inconvenience. Best, Jason G. President

Reply from Solvusoft CorporationNov 16, 2018

Dear Mr. Sørensen, On November 1st, 2017 you purchased WinThruster from our website. We offer WinThruster on a yearly subscription, which is clearly outlined on numerous parts of our website, including the shopping cart for which you purchased. In the checkout process, you are provided with the option of OPTING-OUT of the subscription, which means you would only have a 1-year subscription to the product. In your case, you did not opt-out of the subscription at any point, which means that the product automatically renews one year later (October 31st, 2018). Before we automatically renew your subscription, we send you an email 7 days before the billing date offering you a chance to cancel your subscription. Since you did not take action on this email, the product was automatically re-billed (per our terms and conditions posted at numerous places on our website). You contacted our shopping cart provider / reseller (2Checkout) for a refund on the same day as the billing (October 31, 2018) at which time we cancelled and refunded your subscription. As with any credit card charge, refunds typically takes up to two weeks to process. 2Checkout notified you the same day of your request, stating your refund was being processed. Instead of providing us an opportunity to process your refund, you left this unwarranted, negative review of our business. Stating that our company "steals your money" and that it is "illegal", are patently false and a form of defamation. We have hundreds of thousands satisfied customers worldwide, so accusing us of engaging in criminal activity is completely inaccurate. It's not fair to our employees who work diligently to provide the best products and services to our customers. Please take care in the future when making similar purchases and casting false allegations. Jason G. President Solvusoft Corporation