Reply from SomnoraJan 8, 2026
Hi Chris,
Thanks for taking the time to read our policies, it’s absolutely fair to scrutinise these details before purchasing.
There seems to be a misunderstanding caused by the way different sections of the policy apply to different types of returns, so I’d like to clarify this for future readers.
1. Standard returns vs. the 100-night sleep trial
Our standard returns process (unused items, inspection upon return, approval status, etc.) applies only where a physical return is possible.
The 100-night sleep trial is a separate mechanism that applies specifically to the Align Pillow™ after use. Because pillows are hygiene-sensitive items, used pillows cannot be physically returned or resold once opened.
For this reason, the sleep trial is fulfilled through a refund-based resolution rather than a physical return. This is why there is no “inspection after return” stage for used pillows, there is no return shipment to inspect.
2. What "refund-based resolution" actually means
This wording is not intended to obscure anything. It describes the process:
• Eligibility is confirmed by our team (including the minimum 7-night adjustment period)
• A partial refund is issued to account for product and fulfilment costs
• No physical return is required
Because used pillows are hygiene-sensitive items and cannot be resold or returned
to stock once opened, the trial is fulfilled through a refund rather than a physical return.
This structure exists specifically to prevent customers from having to pay return
shipping on bulky hygiene items that cannot be reused.
3. Promotional pricing
The sleep trial applies whether the pillow is purchased at full price or on promotion. Promotional pricing does not remove the trial.
The exclusions listed in the policy (clearance sales, gift-with-purchase offers, bundles) relate to other items, not to the Align Pillow™ itself. The core product remains covered by the trial regardless of discounts.
We genuinely appreciate thoughtful feedback like this, especially from people who take the time to read policies carefully.
If anyone considering a purchase has questions about how the trial works, we always encourage reaching out to our support team beforehand, we’re happy to clarify everything upfront so expectations are clear.
The Somnora Team
