SonderReviews of sonder.com

My family booked a larger unit for two months while our house was under construction. Sonder entered our unit and took surreptitious photos because they believed we had a nonexistent dog! I confronted them and they said they have the right to take surreptitious photos in units if they believe a house rules "violation" occurred. These people are insane! Watch out for invasions of privacy!!!!

So, I was scammed by these people. Booked online a week in advance. Everything seemed fine, though the evening before our stay I get an email saying that I can no longer stay because of "plumbing issues". Of course they would have sort me out, unfortunately I do live in London and I know the place. It's really crappy hotel! So I call their call centre using my wife's phone and guess what? The room is available for her to book! I tried to call back, and again, we'll sort something for you.... Never heard back. And their website showed plenty of beautiful rooms available! Ended up cancelling and booking a different place 12h before departure. I wish I checked trustpilot before!

We stayed in Sonder for several months and overall the staff is nice to talk to and so on but their policies are the worst ever. -- Plumbing issues are common and the reason is that they put a cheap veneer of modernity to very old buildings that nobody wants so the core ir rotten and breaking all the time. -- We stayed several months in Philadelphia and after spending more than $15,000 the last day the refused to give us a later check out at 1:00 pm because the cleaning crew could not clean another unit in the meantime... -- They price as if they were an airline or a hotel moving the prices everyday (or sometimes even more often) including long stays which is very annoying as it makes it impossible to plan properly as you never know how much prices have moved when are ready to book. -- The furniture is cheap and disposable. It gets to be expensive given what they provide which is like airbnb standardized.

I wish I would have read these reviews prior to booking with Sonder. We stayed at The Local in Tempe. We are a family of 4 and rented a two bedroom. The space was fine. Clean and spacious. Broken glass shower door was replaced by a cheap shower curtain and other short-cuts but nothing worth noting until the AC turned on. The AC unit was so loud. It sounded like a helicopter was landing in our apartment. We had to keep our unit at 75 degrees in order to keep our sanity. Even that was manageable. What is unacceptable is their absolute lack of customer service and the issuing of a single key fob. Our unit was only accessible with a key fob. Customer service did not respond to our request for a second fob. Imagine going on vacation with a family of four and only having a single key to your hotel room and without that key, you can’t leave your floor! This was us. I sat in our apartment, literally locked on our floor with no way to get my baby and myself down 6 flights of stairs (the only alternative to the elevator). Who goes on vacation to get locked in their room with NO RESPONSE from customer service?! I finally received a response when I was provided check out instructions. Sonder offered $250 credit for trapping us in our room and not responding to our outreaches. Call me crazy but after spending a day of vacation locked in an apartment, I am not looking forward to spending more money with this company. I wrote an email explaining the details and received no response. The lack of customer service is astounding. With so many lodging options, I would highly encourage people to consider anything other than Sonder. Spend your money where people will care about your experience and respond to your requests. Sonder is the worst. As I wrote in one of my many outreaches to the company, I have exhausted all of the adjectives I can think of to describe this lodging experience.

The apartment I stayed in was amazing and clean. The worst part was that support via texting was asking me inappropriate questions about my reasons to stay . They said that my drivers ID is with local address and was asking me why I’m staying and that they will cancel my reservation if don’t tell them why I booked an apartment. THAT IS NOT YOUR BUSINESS!!!!! I paid for an apartment and I should not be asked those questions!! Ridiculous and low customer service!!!! That’s why 1 star and will never recommend

I cannot say more negative things about sonder. Two weeks before I spend a month at their property in Miami, flights booked, accommodations made--I get an email via VRBO the reservation is cancelled and Sonder did NOTHING to help. At all. I called and they were like "we don't have any other accommodations available for you". I've never been more upset in my life I will never use their service every again. Steer clear.

Sonder is the worst experience of my life. To begin, I had HORRIBLE WiFi connection that I asked them to fix three times. It NEVER got fixed in my two week stay. On my third week, my unit FLOODED. My 200$ luggage and clothing were spoiled. I contacted sonder to fix it and they confirmed that at 3:30 pm, after I finished teaching my University class on zoom, someone would come fix the flood that encompassed the entire kitchen, workspace, bathroom and closet area. At 1:35pm, a man ENTERS my apartment unexpectedly. As I am a young woman living alone, I am startled and scared by a RANDOM man I have never seen before enter my apartment WITHOUT CONSENT. He quickly says that I need to move units ASAP so he can get to work. I told him he wasn’t supposed to come until 3:30pm, when my class was finished. He makes me move to a new unit 5 minutes before I have to teach my UNIVERSITY class. After I relocated promptly and finished teaching my class, I return to my old unit to retrieve all my items I had to leave with two strangers as they asked me to remove myself from the unit. When I get to the door it is locked and the code has changed. All my belongings including Wallet and passports are locked in a unit. At this moment, I have no access to my belongings and have to contact sonder’s virtual concierge that takes more than half hour to open the door for me. I was still paying for this unit and had been reimbursed when they cancelled my access to this room I had been ushered out of 1 hour before. I was moved to a smaller unit with less workspace. I am extremely disappointed and disturbed by the lack of communication within the Sonder and the INVASION of privacy that concerned a random man enter my apartment unbounded. No one should stay at Sonder. I have learned the hard way that they will violate your privacy, security and professionalism.

Booked our holiday in January 2020 for November 2020 however due to Covid pandemic we couldn’t fly out as flights cancelled and travel regulations. They wouldn’t refund our money or give us alternative dates for 2021. Very poor customer service. Having to try and claim money back through credit card