SonderMindReviews of sondermind.com

Never got back to me. The app is a nightmare to work with. I left and found a new company that works better for me. My provider as an individual was wonderful, the company however. Not so much.

Yet another company hawking AI tools, but the immorality is compounded by the fact that their supposed mission is human connection through therapy. Gross.

Terrible experience. First time using the app, requested a booking not knowing it would fully book me. Wasn’t able to access the website portal for days cause every time I tried, I was stuck on a forever loading window. I couldn’t access any of my appointment details or even respond. Was charged $105 for being a no show. Although I couldnt even access the platform. Submitted 3 different online customer support tickets. No responses and one of the auto replies said, if I submit more, I’ll be put at the bottom of the queue to be helped although I was very civil. I called multiple times and was on hold for all the attempts. Eventually was called back and the customer support agent right off the bat sounded annoyed. The audio was very unclear and I shared I was charged for a session I was never able to access, and she was sassy with me. She put in a claim to dispute my charge. I shared my technical difficulties and she acted like she didn’t care and was trying to forward me to technical support. I said no thank you, and she just hung up. Very bad experience all around from app to customer support. Got billed as a first timer even though I had zero help or access. I missed the 3 day response deadline to sondermind, but I’ve put in 3 tickets and none have been responded to. And one shared, entering additional tickets would put me at the bottom of the queue. Supposedly a claim ticket was put in after my 4th attempt for customer service on the phone, but I never received a confirmation or proof of the claim being submitted. It was a verbal confirmation from a semi annoyed sounding employee. Update: they’ve finally responded to my Nov 11th ticket 1 month later and issued a refund due to my technical issues claim dispute. Thank you!

Your website refuses to load because the browser I use blocks sites from tracking me. I do not choose to share with other websites that I have therapy. You barely take any insurance plans and your self pay fees are too high, 130.00 for 15 minutes?

Their billing department is useless. They bill you copays before insurance is billed. They do not understand or have procedures in place if you are dual eligible. Took me almost a year to get the charges removed from my account. Also the only way you can contact them is via email and you can wait weeks to get an answer. I recommend you find another mental health provider. They only make your mental health worse because of the practices.

I requested a talk therapist and my top recommendation that I met with did only medication mgt. was not able to help me at all.

I had an appointment scheduled and the therapist was a no show I waited for 30 minutes and I desperately needed this appointment and waited days for it. I could have found another person to help me. This company was a joke Stephanie Harvey did not respond to messages and did not attend scheduled appointment

I'm sure there are wonderful professionals on SonderMind, but my experience with this particular therapist was awful. If you are in Tennessee I would not use therapist, KATE TOWER. My experience with this therapist was horribly traumatic. The actual therapy with Ms Tower was more traumatic than the concerns that brought me to therapy in the first place. She could not have cared less. She is the epitome of someone who is in this field for the money. I strongly recommend that if you're looking for a good therapist that you seek care with someone else.