SonderMind Reviews | Read Customer Reviews of sondermind.com

SonderMind Reviews | Read Customer Reviews of sondermind.com

SonderMind reviews

Showing 55 reviews with 3 stars · Clear filters

Lora W.
Oct 21, 2025
The platform itself is finicky
The platform itself is finicky. If I am on a session on my phone and someone calls, I get disconnected. Or loose audio. I also always need to be on wifi rather than cellular.
Reply from SonderMindOct 24, 2025
Hi Lora, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
Report
carla G.
Oct 7, 2025
Taking a minute to actually get to…
Taking a minute to actually get to work. On the fence with paid friend vs actual progress on issues. Waiting to confirm…
Reply from SonderMindOct 9, 2025
Hi Carla, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
Report
Bonnie J.
Oct 5, 2025
The problem has still not been resolved.
The problem has still not been resolved.
Reply from SonderMindOct 9, 2025
Hi Bonnie, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
Report
Shalini M.
Oct 4, 2025
Billing is deceptive
Billing is deceptive. They say they charge less but they charge almost 150 a session ! Billing is also delayed so you never know when you will be hit with a big bill.
Reply from SonderMindOct 9, 2025
Hi Shalini, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
Report
Margo S.
Oct 3, 2025
Leslie
Leslie, my therapist is a gem. The Sondermind portal is not.
Reply from SonderMindOct 9, 2025
Hi Margo, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
Report
Aldo G.
Sep 24, 2025
I had to pay out of pocket for a va…
I had to pay out of pocket for a va approved service. And 10 minutes before appointments are missed is immensely disappointing when you need help. Unfortunate
Reply from SonderMindSep 24, 2025
Hi Aldo, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
Report
Aidan M.
Sep 23, 2025
Coming into couples or co-parenting…
Coming into couples or co-parenting counseling, I was hoping to be given more direction on what to do. I do feel that the session was good and was guided but I'd like to be given advice on ideas of what to do as this is new for both of us. Thank you
Reply from SonderMindSep 24, 2025
Hi Aidan, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
Report
Carol K.
Sep 22, 2025
I love my therapist she is wonderful…
I love my therapist she is wonderful but I went out of town and forgot about our appointment and you charged me $118 for a missed appointment! I worked for doctors in Beverly Hills that did not charge that much! you are total nuts!
Reply from SonderMindSep 23, 2025
Hi Carol, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
Report