SonderMindReviews of sondermind.com

I believe it’s a money grab. I made an appointment with a therapist and she told me to message her with any questions. I needed paperwork filled out for my job and I asked if she could do it. She avoided my question. A few days later, I asked if she was licensed to diagnose .. she never answered. I found out they CANT diagnose and maybe that’s why she ignored me question because it might scare me away if she says no. I decided to cancel my first appointment and I’m glad I didn’t pay anything because the therapists seem sketchy.

I literally got on here just to give them a bad review. I'm going from site to site and every review portal I can possibly find to say that this company is garbage. They charge me for a session that I did not have and then refuse to refund it. People are out here trying to get help and they are scamming people out of money. They are not there to help you they are there to take your money. I begged them to not charge me because I was unable to feed my children they promised a refund which never came. And then they continue to fight me on it. The billing team is an absolute f****** disaster. This whole network needs to be disbanded. It should not be allowed to be a therapeutic source as it caused me more trauma. I am now going to get actual therapy for what I have been through with sonder mind I would like to sue them as well I'm looking into taking them to court.

This is a really bad service. I was ready to commit to meeting with a therapist weekly. I was matched with one and had first appointment. It only lasted 30 minutes the screen just cut off. She didn't say we're getting ready to end or goodbye. Thought that was weird. Around a week later get an email would I like to finish the last session part. We had session again video kept cutting out. She sent me an email asking can u get back in so now we are emailing back and forth?!! During what is supposed to be my session. It only lasted 30 minutes. I gave up. No email or call from this therapist to say sorry or something. Then two weeks pass by and another therapist text me that we were a match. What happened to the first therapist? I'm trying to get therapy. Now sondermind is charging me for two session when I've only had 1 hour total. I'm more than happy to pay for services that I got but should only be charged for one hour. Worst is that this did the opposite of therapy. How ethical is this? And how bizarre- one lady disappeared then a random text from someone new. I'll go to a private practice. I don't like to write bad reviews but this is absurd.

I have sub-par insurance. However, they advertise that they accept it. The out of pocket cost of one session far exceeded estimated costs they provided for patients with my provider. I would much pay less with many practices if I weren't insured. It would be nice to get some sort of accurate expectation before getting automatically charged.

In my best opinion, this company is an insurance fraudster AND they refuse to take your billing information off their site. I have had insurance co-payment charges "appear" on my credit card for sessions already paid a YEAR AFTER I NO LONGER USED THEIR SERVICES. It was necessary for me to file an insurance fraud complaint with the state Attorney General's Office in the state where the sessions took place in the hopes of getting to get them to stop the practice. BEWARE of this company and their insurance billing practices. I believe them to be VERY SHADY and VERY UNETHICAL. Run far far away.

I reached out to Sondermind on the phone to let them know my needs. They told me to fill out the needs on a form online. I did but the questions did not address my needs. I started getting recommended counselors to which none were a match. I contacted them 3 times and they never responded but just quit emailing. Very disappointing. I am really struggling with grief of losing my son and really need help. This just added to the pain of not getting the help I so desperately need.

I am a therapist with Sondermind. Your video works 50% of the time at best which is very disrespectful to the clients and the therapist. Their support people are condescending and not helpful and many times when you email them they don’t even email you back. There are other problems with the Sondermind platform from the therapist side which waste a lot of your time and which often don’t work. I have had many clients complain that they have had billing issues and that Sondermind was not helpful with that. I would choose another company for your therapist

Unprofessional therapist, and this is coming from a psych NP. Not sure how this company qualifies their employees. Look elsewhere