soundrink.comReviews of soundrink.com

Made a mistake booking a VIP event. Booked it for Germany instead of Scotland. Customer services got back to me straight away and sorted the problem immediately. They were very quick, professional and extremely helpful. Very polite emails considering the mistake I made😂. I think the company was fantastic!

I accidentally purchased the wrong VIP ticket and extremely swiftly their customer service emailed me back with a BRAND NEW FIXED VIP pass for me. I was freaking out about it and they were absolutely amazing. Thank you so much?

Exceptional customer service

I like sound rink

Excellent customer service! They responded to my email almost immediately and were able to add on meet and greet upgrades to my tickets. They were very nice and could tell they actually wanted to help me out

Accidentally purchased more tickets than needed. They were very prompt and professional and had my refund in no time.

I received the opportunity to purchase August Burns Red tickets in a pre-sale, and for some reason I had never received an email confirmation (spoiler, turns out my gmail was used and not my usual one. I think this must have been my phone's autocomplete that I neglected to verify). I saw the payment go through but 0 tickets and 0 orders in my Sound Rink account were displayed, and I panicked, not sure if the tickets were really purchased for me, and got 2 more with Ticketmaster the following day. I really did not want to miss the show. But now I had 4 tickets, when I only really needed 2. After contacting Sound Rink, they advised me of the email mix-up and that my tickets were in fact secured. I asked for a refund for the ones purchased with them, and they were able to make an exception and allow the refund for my case (usually there are certain limitations for pre-sale). I honestly appreciate the service for this situation! Tickets, in general, are not cheap anymore, so I am glad they were able to help me out on this. I had an overall great experience.

Due to not paying attention to what page I was redirected to when purchasing two M&G VIP upgrades for Slaughter to Prevail in Las Vegas, I accidentally bought the Los Angeles show upgrade, for $770. I noticed soon after when i added them to my Apple wallet and started to freak out. After reading the FAQ that they don't do refunds for this reason, I was about to jump off a bridge, but emailed their customer support, pleading for them to help me. After about 10 minutes I got a new set of tickets e-mailed to me, unprompted, after which the CS Rep replied to let me know they switched the upgrades for the proper venue and I'm good to go! That was the most unexpected, prompt, and helpful thing a CS rep has ever done for me! Fixing the issue before replying is absolutely incredible! No hassles, no issues, no problems! 11/10 Customer service, it doesn't get better than that.