Southern Guarantee Moving and StorageReviews of southernguaranteemoving.com

I was given a binding estimate of $3100 and on moving day the guys they sent immediately demanded an additional $1700 with no additions on my end. Even if we took our 6 chair diningroom set, sectional and 3 tvs off the order they still wanted $1000 above the agreed price. And after refusing to provide the service they agreed to at the price they agreed to they refused to return my deposit claiming i cancelled by refusing to sign a new contract. Bad buiseness doesn't begin to describe them, they are in violation of federal law.

If you are reading this and have been scammed by this company, please contact me at sms511 @ gmail.com. I am getting people together to sue this company. They are highly deceptive and will completely lie to you about the details/cost of your move, just to get your deposit. Then they contract out to a moving company who will charge you significantly more than what you have been quoted. They way that they get away with this is once you tell them the items that you have, they assign a certain number of cubic feet to your move, which most people don't pay attention to (I didn't) - but this number of cubic feet is not even close to the amount of space that your items will actually take up. So once they are loaded into the truck, your cost increases exponentially. I decreased my amount of items from what I had told them, and my moving costs went from a $4000 estimate to over $12,000! An honest company does not give you an estimate that is that out of range - a little bit off sure, but this is outright illegal! Once the moving company showed up and I discovered all of this, I had to be out of my apartment and office and was moving across states so I couldn't just make other plans. Plus this company already had my deposit and wouldn't refund it if I canceled. This is how they get you. They also lied about my things being driven directly to my new house. No, my things were sent to storage and later picked up and delivered, a week after I had gotten there. Which is fine if I had been told that upfront, but I was not. With all of the negative reviews out there, we have to be able to come together and hold this company accountable! The moving companies who work with them all know they do this, but because they benefit from the deception, they don't do anything about it. They should not be allowed to continue operating.

So my husband and I found this company online, we were moving from Arizona to Florida and originally told 1 price and then when they showed up at our apartment they tried telling us we had to pay 5,000 right then and there and also told our stuff would arrive between 5-7 business days after picking up our stuff. They picked up our belongings Sept 26 and we arrived in florida on Sept 30. I have been calling the company several times trying to locate stuff and then was told 21 business days to receive my stuff. We've been in the state with a suitcase full of cloths and absolutely nothing else. This company is a complete scam and I recommend no one EVER USE THEM!! ALL they do is lie and take your money. Hopefully they will be shut down so they stop taking advantage of people. I didn't even want to leave 1 star but had no choice.

They will contract a small unprofessional company like "WE pack Valines" that company is arrogant and rude. They will charge you almost double upon arrival , or threaten to cancel your delivery .They lost and broke half of my stuff. After contacting them via Email , I received a call from Mr.Anthony, explained the situation and was suppose to hear back from him. Never called back. We are gonna file a law suit.

Stay away from this company These “5 stars” reviews are so fake and generic. I went through few reviews and found out that all real people had the same issues I had. The selling person was very nice and friendly. After this point, the experience went south. When they arrived, right away they were trying to increase the estimate price on 55% the day I needed to move out, and after I refused they didn’t take half of my stuff. I needed to get rid of my mattress, Nice office chair, office table and figure out how to deliver 15 boxes to my destination. No one answered me from the company carrier service phone. All you can do is just hope for the best. Please don’t choose this company for your own sake.

I COULD MAKE THIS REVIEW VERY LONG BUT I'LL GET TO THE POINT TO SAVE SOMEONE FROM THE MESS I'M DEALING WITH. If you value your time, money, and belongings, PLEASE do not book with this company. First of all, know that they are a broker and do not move the items themselves so you honestly have no idea or control over what company will pick up your items until the day they show up. The salespeople are great at selling you a lie. I told Kayden the contents of my 1 BR. Whatever system they use to gauge the amount of space your stuff takes up is flawed! The company that actually picked up my items basically doubled the estimated cubic footage and I was paying them 40% more than what I was quoted. And this is after re-confirming my items the week of the move. If they tell you a delivery date, they WILL NOT deliver on that day. I was told my items would be delivered on a day and even set up a time. 1 month later I finally got a call from an independent driver that picked up my things and told me he was hours away. After having to call the subcontracted company every week and them telling me my items had not been picked up yet. Horrible communication from the company. Finally, my items arrived A MESS. You can see in the pictures that boxes are completely destroyed, vacuum seal bags busted, and the corners of my metal TV console and wooden bar stools are worn. Nothing marked fragile was handled with care and they sent a random man with a truck to drop my items off. I also have to go and clean and sort through a storage unit now due to their carelessness. I'm stressed just thinking about it. I wish I'd used a pod or honestly even done a uhaul on my own. It would've been $2000 much better spent. PLEASE BEWARE and learn from my mistake.

I am sending this message because even if nothing comes of it, I hope no one ever has to go through the horrible experience that I had with your business. 1. The sales person, Chris, who convinced me to contract with your company said they would be available for questions and to assist through the process. This was a lie. After I paid the deposit, they did not answer or return any of my calls. 2. When I called customer service for help, you either did not answer or I talked to someone who did not address the issues I was having with the movers. 3. You contracted out to a company without informing me that you were not the actual movers. You sent people to my house who held my property until I paid over $1000 more than was agreed upon. 4. The mover who came said they worked for a company called Logistic Movers and that the money I paid you for a deposit did not count towards my price. If this was not true, you offered me no support when I called to ask about this. 4. The movers charged me $375 to crate my television without telling me and then my television was returned with only a blanket around it and completely cracked and broken. 5. My furniture was not reassembled upon return as promised in your contract and the screws to my bed are missing. 6. I did not receive any of the updates or phone calls that you promise regarding my delivery and the dates kept changing with no prior notification. At more than one point, I thought I had been scammed and my belongings had been stolen. You promise a service that you don't deliver. Your customer service is Bahamian non-existent and the way you contract out to unethical businesses and leave the customer with no support is also unethical. I pray that no one has to go through the experience that I have had to go through with your company. It's just not right.

Unless you want to lose thousnads of dollars, DO NOT USE this company. This is NOT a moving company but just a broker that exists to collect a binding fee. They do not tell you that they will send your job to a moving company who will ignore the contract you signed with Southern Guarantee and charge you addl cubic feet, fuel, storage, and another fee they call service fee and ask for a tip after they have tripled the original estimate provided. Worse, it took over 30 days from my requested delivery date to receive my items. The moving company they sent the job to is called Speeding Moving that was unprofessional and rude. They also mentioned that they hate working with Southern Guarantee because they low ball estimates. Speeding Moving did not arrive to pick up during window stated. They arrived at the last possible hour--- 11 pm-- the day before we have to move out. They did not pick up everything on the inventory list per contract with Southern Guarantee and still charged me an additional $5000. Look elsewhere. DO NOT USE THESE COMPANIES!