Excellent
Based on 292 reviews
southminisplits.com4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Whether you are a homeowner, a commercial property manager, or an HVAC professional, our product and service quality will leave you dazzled. We guarantee everything we do and everything we sell.Our company is one of the pioneering, as well as the largest, suppliers of ductless mini split and multi split systems in the USA, since 1999. We have been proudly supplying our products in almost every country and region of the world through our chain of established distributorships, long before such ductless split systems have become widely available in North America.All of our products sold here are top quality Cooper&Hunter brand equipment, which is a worldwide registered trademark.SouthMiniSplits.com has been established to offer direct factory level pricing to the general public in North America and US territories, through a user-friendly e-commerce website. Our well trained colleagues in the customer service and technical support departments are at your service for any questions, and are here to provide a fine buying experience for our clients.
southminisplits.com (southminisplits.com) has 292 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
Showing 16 reviews with 1 star · Clear filters
Changazi
I order split unit on June 26. I am supposed to get my shipment by July 3rd. Waited all day at home to receive it. No luck. I just called Roadrunner around 6.45 pm. They told me that I will receive my delivery on Monday July 7th. I made arrangements with service company to install this unit on this weekend. This ruined all my plans. Will update on Monday if I receive my unit.
Dan C.
the shipping went wrong when i called to find out where the condenser was and why it was taking so long to deliver od told me the driver was out of hours i told them i would pick it up in elko my grandson was going there when he got there they said it was on the truck and had been for two days if od would have called me and told me they could not deliver it to the ranch i would have had it delivered to winnemucca
Reply from southminisplits.comJun 26, 2025
Hi Dan, We're truly sorry to hear about the trouble with your delivery. We understand how frustrating that must have been, and we sincerely apologize for the inconvenience. While we rely on third-party carriers to complete deliveries, we still want every part of your experience with us to go smoothly. It's clear that this situation fell short, and we’re committed to making it right. We’ll be reaching out to you directly to follow up and make this right. Thank you for bringing this to our attention—we truly value your feedback and the opportunity to improve. Best regards, The South Mini Splits Team
Andrew S.
Apparently southminisplits doesn't guarantee you get the product in new condition. My unit arrived damaged and they "don't do anything for cosmetic damages".
Reply from southminisplits.comJun 26, 2025
Hi Andrew, We're really sorry to hear that your unit arrived with cosmetic damage—that’s definitely not the experience we want for any of our customers. While we do rely on freight carriers for delivery, we still expect the product to arrive in the condition it left our warehouse, and we understand how disappointing it is to receive something less than perfect. Our current policy covers functional damage, but we recognize that cosmetic issues still matter. We’re actively reviewing this part of our process to see how we can better support situations like yours in the future. Best regards, The South Mini Splits Team
Marc T.
Used fake prices and ads online to lure you in to get a salesman to call. Ordered a system listed on website and got an email saying it was a pricing glitch. Scam-y.
Reply from southminisplits.comApr 7, 2025
Marc, this is not an accurate representation of our pricing structure. I understand your frustration; however, the pricing across our website is accurate, and this was an isolated issue with the specific system you attempted to purchase. As soon as the error was identified, we promptly contacted you to offer a full refund or the option to proceed with the correct pricing. While this was an honest mistake on our part, it was not a scam or a disingenuous attempt at bait and switch. We sincerely apologize for the inconvenience, but your review contains inaccuracies about our business practices. Once we discovered the pricing discrepancy, we immediately pulled the product listing from our website to review and update the pricing.
Frank
I ordered the unit on11/25/24 and I was supposed to get it in 5 days,but I haven’t received yet today is 12/05/24, so I haven’t received to see the quality of the product yet
Reply from southminisplits.comDec 9, 2024
We apologize for the delay with your delivery. The holiday season can make shipping schedules busier than usual, which may have contributed to the delay. Once an order is shipped, it is managed by the third-party carrier, but we understand how frustrating this situation is. We will contact the delivery company to follow up on your shipment and ensure it reaches you as soon as possible. Thank you for your patience, and we’re confident you’ll be pleased with the product once it arrives. Best regards, The South Mini Splits Team
JOSE
I cant belive I had to call the delivery company for them to deliver my items. First off, southminisolits had given them my wrong information. After scheduling my delivery for the next day, the shipping company miss ship my items and stated it will be delivered 7 days after the supposed schedule delivery date. This is pushing my project back over 3 weeks, as the contractor that was gonna do the install had to move on to other appointments. I can't belive this seriously.
Reply from southminisplits.comNov 12, 2024
We apologize for the inconvenience. While we fulfilled your order promptly on our end, delivery timing is handled by the third-party carrier, and delays are unfortunately beyond our direct control. We recommend reaching out to the carrier to expedite resolution. If there's anything we can do to support, please let us know. Best regards, The South Mini Splits Team
Dave S.
Wanted to have a rebuttal to your explanation of your company’s return policy. I challenge you to know the fine print in any transaction. You read the fine print on a vehicle purchase? Or how about the title work on your home purchase or flood insurance… give me a break. Your policy was not explained in full to me. Your employee told me that he could not tell me what the cost would be until he received the return. He said that he was “ making notes in the computer “ to explain why the return and my purchase of another system. I requested a waiver of fees prior to the return. What happened is you took advantage of me and did not disclose all costs prior to the return. I am requesting 400.00 out of the 860.00 be returned to my credit card. I feel that is more than fair.
Reply from southminisplits.comNov 7, 2024
We understand your concerns and appreciate the opportunity to clarify our return policy. Our goal is always to be transparent with our customers, which is why our return policy, including any associated fees, is clearly outlined on our website. While we strive to provide clear and upfront information, we apologize if there was any misunderstanding during the communication about your return. Our team makes every effort to assist with returns, and notes are indeed added to ensure all details are accurately recorded. However, the fees applied align with our policy and the handling required for the returned product. Thank you for reaching out, and please know your feedback is valuable in helping us improve our processes. Best regards, The South Mini Splits Team
Misty H.
I am updating my review. After 6 months our remote just died. No amount of new batteries has been able get it to come on. Unfortunately without the remote the unit cannot be operated fully. There is only a limited amount of functionality without it. When we called they would not help because we failed to complete our warranty within 60 days however their site would not accept our registration for warranty because we installed the unit ourselves. Regardless a remote which does not require installation should be covered under basic warranty regardless of “registration” status. I am beyond frustrated. A unit should be able to be operated without a remote! They have a companion app which is great however you cannot put the unit into the mode needed to connect the app to the unit. Their solution was for me to buy another remote - are you kidding me! I have referred so many people to this company due to the ease it was to purchase and the customer service I received during the buying process (I had lots of questions)… I never would have suspected to have the complete opposite experience with their tech support. I am so disappointed.
Reply from southminisplits.comOct 8, 2024
We sincerely apologize for the frustration and inconvenience you've experienced with your remote control. After reviewing your situation, we made sure our team contacted you to offer a remote replacement, as we understand how crucial it is for your system's full functionality. Thank you for your patience and for choosing South Mini Splits. We appreciate your loyalty and referrals, and we're committed to ensuring you’re fully satisfied with your system. Best, The South Mini Splits Team
