Sparkly RosesReviews of sparklyroses.com

Reply from Sparkly RosesJan 31, 2026

We hear how frustrated you are, and we’re sorry that your experience left you feeling this way. We don’t remove reviews ourselves. Trustpilot moderates reviews based on their own guidelines, not at our request. That said, we understand why it felt upsetting to see a previous review removed. We genuinely regret that you were unhappy with the product presentation and the communication you received. Our bouquets are designed to be assembled so they arrive safely during shipping, and the rose bears are crafted from lightweight materials to maintain their shape. We try to show this clearly on our site, but we understand that expectations do not always match reality, especially when emotions are high around gifts. Delays and slow responses can happen during peak periods, and while that’s not an excuse, we know it can feel unacceptable when you’re waiting on something meaningful. We are actively working to improve response times and overall support. If you’re open to it, we’d still like the chance to review your order and see if there’s anything we can do to make this right. You can reach us directly at [email protected] We appreciate the feedback, even when it’s tough to hear, and we do take it seriously.

Reply from Sparkly RosesJan 31, 2026

We’re really sorry for how frustrating this situation has been, and we understand why you feel stuck going in circles. If the tracking shows the shipment was declined and hasn’t moved since February, that’s clearly not acceptable and we should have addressed it sooner instead of repeating the same response. This isn’t the experience we want for any customer. Please reach out to us again at [email protected] and reference this review so we can personally review the tracking issue and move forward with a proper resolution, whether that’s a reshipment or a refund. We appreciate you bringing this to our attention and we want to make this right.

Reply from Sparkly RosesJan 31, 2026

We’re really sorry this happened, especially since this was meant to be a Mother’s Day gift. We understand how disappointing it is when something important doesn’t arrive in time. Shipping delays can happen during busy periods, but waiting this long without a clear resolution is not okay. Please reach out to us at [email protected] with your order number so we can check exactly what happened and make this right for you as quickly as possible. We truly appreciate your patience and the chance to fix this.

Reply from Sparkly RosesJan 31, 2026

We’re truly sorry for how this entire experience turned out. Waiting weeks past the promised delivery window, especially for a gift, is incredibly frustrating and we understand why you’re upset. Delays of that length are not acceptable, and we should have handled the communication much better instead of giving you repeated generic responses. We’re also very sorry that one of the items arrived damaged. Receiving a shattered piece, especially when it’s marked as damaged by USPS, completely defeats the purpose of the gift. That’s not what we want anyone to experience, and we understand why this left you feeling like your money was wasted. This feedback is taken seriously. We know apologies don’t change what happened, but we would still like the chance to properly review your order and see if there’s anything we can do to make this right. If you’re willing, please reach out to us again at [email protected] with your order number and reference this review so it can be escalated and handled directly. We appreciate you sharing your experience, even though it’s a tough one to hear.

Reply from Sparkly RosesJan 31, 2026

We’re really sorry about this. We understand how frustrating it is to see a delivery marked as completed when it was dropped off at the wrong address, especially after paying for insured delivery. That’s not the experience we want for anyone. If the package was delivered incorrectly, insured delivery is meant to protect you in situations like this. Please reach out to us at [email protected] with your order number and the delivery details so we can review the case properly and help move this toward a resolution, whether that’s a replacement or a refund. We appreciate you bringing this to our attention and we want to make this right.

Reply from Sparkly RosesJan 31, 2026

We’re really sorry to hear this and we completely understand why you’re disappointed. Waiting that long for an order and then receiving items that arrived damaged is frustrating, especially when the gift was meant to be something special. This is not the quality or experience we aim to provide. If a package arrives damaged, we want to make that right. Please reach out to us at [email protected] with your order number and photos of the damage so we can review what happened and work toward a proper resolution for you. We appreciate you taking the time to share this feedback, even though it’s a difficult experience to read.