Great
Based on 594 reviews
SpotOn4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SpotOn powers small and midsize businesses with the digital tools they need to run and grow, supported by personal service and delivered at a fair price. A leader in fully-integrated restaurant management systems and small business technology, SpotOn offers end-to-end solutions which include marketing, reservations, online ordering, digital loyalty, review management, and both retail and restaurant point-of-sale (POS) solutions. Our hardware is robust and reliable, ready for the demands of hard-working restaurants, bars, storefronts, online stores, stadiums and more.
SpotOn (spoton.com) has 594 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
Showing 99 reviews with 1 star · Clear filters
Emerald Care Support S.
They charge too much for just a few CC transactions a month.
Reply from SpotOnNov 30, 2021
We are sorry to hear this and appreciate you leaving feedback. It sounds like your account manager, Ryan, has been in touch and is helping find a solution. We want to make sure you feel good about your experience using SpotOn!
The Running Shop & H.
Unfortunately, we have experienced far too many issues with SpotOn and are actively looking for a replacement POS system asap. The biggest problems we have experienced include: 1) System is very slow - latency issues make the system extremely slow, reducing our ability to serve our customers timely, increasing wait times 2) Difficulty of use - the interface is not intuitive at all, further reducing our staff's ability to quickly navigate through the system and serve our customers. It seems as though SpotOn has disregarded user interface as a priority for both front end and back end users. 3) No pre-authorization on credit cards - we are a fast paced bar and need pre-auth. This was promised to be "in development and coming soon" since before we implemented the system more than 6 months ago. It still has not been implemented. 4) Update issues - anytime an update gets pushed out to the system, we seem to have issues with some part of our system and had to demand to be taken off of the first round of auto-updates. SpotOn uses its clients to do testing on their development, rather than discovering issues on its own before pushing it out. 5) Reliability issues - on more than one occasion, we have lost all ability to process credit card transactions. There was absolutely no back up plan or alternative method to accept credit card transactions. This was extremely detrimental to our business and is entirely unacceptable.
Stockholm Pie and General S.
The effort it takes to get responses and to get help is sometimes amazing. Emails can go unanswered for days and days and do not typically get a response until I try again, over and over.
Brandon
Had issues with terminals, customer service was no help. Overall poor company to deal with if you are running a business.
Reply from SpotOnDec 1, 2021
We are sorry to hear about the issues you experienced, Brandon. I alerted our team as soon as your review came in, and it looks like we've been able to get in contact. Please accept our apologies for the difficulties with your terminal. We are constantly expanding our customer service team and product features, and we hope to be able to work with you again in the future.
Stockholm Pie's Pie Plate C.
can take days upon days and multiple follow ups to get any response at all on issues.
Payless Rooter & Mato P.
this is the worst system ever- i tried to talk to different people how it was not user friendly. customer service is rude and unhelpful. I have canceled my subscription 4 x and still shows a active subscription. do use this service
Old Chatham Country Store & C.
I’m disappointing and how long it’s taking to try and fix glitches in the system. I know my representative is working hard on his end but I don’t see any results or any responses from spot on.
Perfect Peace E.
Customer service sucks! I can’t get a supervisor or any hunan for that matter to call me. Our local rep quit 3 weeks after we got our services. Unless I call the 800 #
Reply from SpotOnNov 30, 2021
We’re sorry to hear this! It looks like a member of our support team, Steven, has been in touch. We are restructuring our local representative problem and apologize for the inconvenience this has caused you. We'll be sure to connect you with someone local as soon as we can.
